Rated 1 out of 5 by KlausSTGT once and nver
check in 6 (six !) hours after arrival; i had to queue 4 (four) times, every time more than 10 minutes, 2x because of biz-meeting starting, 1x because my EC-card was no accepted, and 1x for check-in... UNBELIEVABLE. no need for ftness-room just walk from you room to several locations within the hotel and you will spend miles.
Parking situation: a desaster: 500-700 meters from hotel, no hotel-parking available... be prepared for a trecking tour in the catacombes of the airport, and put the right shoes on...
Old, lost hotel from the 60ties or seventies from the last century:
conclusion: ONCE and NEVER !
June 28, 2014
Rated 3 out of 5 by Swede46 Staff needs help
The checkout at 6am was understaffed and SPG preference wasn ot honored. Check-in the night before was also unnecessarily time consuming. Has the front desk lost focus on customer service?
July 17, 2014
Rated 5 out of 5 by JRousse Airport Sheraton Frankfurt
This is one of the most comfortable hotels I've ever stayed in, and I've traveled extensively. The Club Lounge is most excellent: it's truly a lounge, open all throughout the day, closing only late at night. It is aesthetically pleasing to walk into, with light suffusing the room and filled with comfortable furniture that you can sink into after a long journey. But the best feature is the excellent variety of foods and drinks available, of the highest quality, prepared by a chef. Attention to detail is what makes this hotel superior in every way. The staff are friendly and eager to help. I love this hotel, and that is why it is my number one selection over the past 4 - 5 years. I highly recommend it.
June 30, 2014
Rated 4 out of 5 by Linda545658 an ideal place for between two long flight
The staff is always excellent, the rooms clean and comfortable, The woman "manages" the breakfast has been there for years, and always keeps the place clean. My quibble is with connections; it's always problematic to get online (though I always do, with help from the excellent staff). I know this is a German hotel, but it has a large number of TV channels and in this day and age it's possible to get entertainment channels (not just news) in other languages. Whenever the satellite moved out of position . . .
July 8, 2014
Rated 1 out of 5 by Felipe45 Fawlty Towers
This hotel clearly is on its way back...
Did not work in my room: Television, Coffee Machine, bedlamp and the shower goes in all directions.
Endless waiting at the elevators: Only one elevator out of 3 was in service:
July 16, 2014
Rated 5 out of 5 by ngirardi Extremely Convenient
This hotel is extremely convenient, clearly, since it's attached to the airport. Very clean and polite.
I was pleasantly suprised that i could NOT hear airplanes in my hotel room, which faced the airport terminal. Very quiet.
October 23, 2013
Rated 2 out of 5 by Robert1234567 Overpriced restaurant
The hotel and staff was quite satisfactory, but felt taken advantage of by the restaurant. At dinner the price of a Coca-Cola was triple, and a hamburger double what one would what one would expect to pay in a similar quality restaurant in Canada or the US. We were charged US$3.00 per glass of still water.
At breakfast only a full buffet at US$46.35 per person was offered, even though we are small eaters at breakfast. An a la carte menu should have been offered for those not wishing to have a large meal.
July 7, 2014
Rated 4 out of 5 by 76Sue Excellent Choice at FRA
Great location and wonderful facility. Check-in was easy, efficient and the staff was friendly. Questions later in the day were answered by the Concierge. The Club rooms are well laid out and have all the amenities a professional or leisure traveler would need. Highly recommend this hotel
July 13, 2014
Rated 1 out of 5 by FrauB This hotel is fine if stuck at the airport
I would only recommend this hotel if you are stuck at the airport and have no other option.
September 12, 2012
Rated 4 out of 5 by Kansana Great location for early flight departure.
I had an early flight from Frankfurt, so decided to stay one night at this hotel. The hotel is conveniently located in Terminal 1. It is very easy to get from the hotel to Terminal 2 by train. Staff is very friendly and helpful.
July 13, 2014
Rated 4 out of 5 by retiremet1958 Hidden Gem
On arrival on a Lufthansa flight at Terminal 2 Section "B" we looked for signs directing us to our pre-booked Sheraton Hotel. There weren't any. We collected our bags at the carousel and looked for signs. There weren't any. We walked to the exit/taxi/train area to look for a sign. There weren't any. After seeking advice from airport security we were directed to an elevator .On exit from the elevator, still no signs. Advice from an airline booking agent finally directed us to the bridge to the Sheraton. A great hotel, once you can find it.
July 1, 2014
Rated 2 out of 5 by NotImpressed1Bit Slow, rude staff
I've stayed at this hotel more once and each time the front desk has been rude. The check-in process is extremely slow across the board. After waiting over 10 minutes to check-in this week, I got to the counter and was told by Andreas that he was going on break. There was still over 10 people waiting in line behind me. As I stared at him in disbelief he finally said he would check me in but very rudely asked if I was a Gold or Platinum member. When I told him Platinum his attitude changed a bit but not enough to call friendly. If I had a choice I would never stay at this SPG property again.
December 7, 2013
Rated 2 out of 5 by bpoels Shower without any pressure
Although 3 times called in order to fix the problem, nobody has showed up. Only when I went down to the reception the second evening as the problem was still kot fixed, a technician fixed the problem. 35 stays went uneventfull, this stay wasnot worth the sheraton brand
July 12, 2014
Rated 4 out of 5 by Coolpink Great Family Club room
Best part: Club lounge access. Large spacious family room. Perfect transit hotel - location and service.
Suggestions for Improvement: Add kid-friendly beverages in club lounge. Do not advertise kid movies on the TV screen if your video system is down.
July 12, 2014
Rated 4 out of 5 by Lizzie33 A few items for attention
Hotel is super convenient airpot location. Breakfast buffet was excelent including Gluten Free Bread. Hotel is very crowded, long check in time.
July 13, 2014
Rated 3 out of 5 by nick17 Lounge level
Lounge level rooms and the lounge in general is very good. The gym equipment however on the lounge level is in very poor condition - 3 of the 4 machines where broken, no staff, no running machine.
July 12, 2014
Rated 3 out of 5 by ronton Busy airport hotel
As a platinum member, I pick starwood hotels more so I know what I am going to get. I used some suite upgrade coupons for an upgrade at this hotel (I wouldnt recommend, suites are dated and far away from club lounge) My biggest disapointment was with the internet, which was a pain to get (didnt help that my phone also didnt work so I had to walk back to club lounge twice to get a simple code) and then it stopped working mid trip (only there two days) which took two phone calls to resolve. disapointing for a business hotel, but I honestly just think they are too busy to care.
December 5, 2013
Rated 1 out of 5 by StevenN19741 Will not stay here ever again!
I am aircrew and our typical choice of hotel is a good 4* hotel. When we arrived at the hotel and was checking in , which took almost 1 hr , the checking girl was making comments such as "this booking is weird and you will find out tomorrow", which I found rather strange and odd. When we had finally checked in I was astionished to find out we were being charged E300 per night each. I stay in hotels all over Europe and never pay this much for a 4 star hotel, not even in Nice which is renowned for expensive hotels. When we queried the price we were then asked to pay for the room there and then - again this has never happened to me before paying for the room even before I have entered the room. For these reasons , I will never stay in this hotel ever again.
September 9, 2012
Rated 5 out of 5 by Kath3 The ease of reservations and checking out the next day was wonderful.
I was able to get a good night sleep before travelling overseas on a long flight. The room was clean and service was prompt. The room was very quiet and smoke free which I had requested.
July 3, 2014
Rated 5 out of 5 by steve Beyond our expectations
We stayed at this hotel on our way back to Canada. The location at the airport was very convenient. We were impressed from the moment we arrived. Check-in was efficient and friendly. Our room on the Club floor was comfortable and had everything we needed. We had access to the Club lounge which was very impressive. We had a light evening snack which was very good. The snack / meal as well as all drinks were free. The staff in the lounge were professional. We would definitely recommend this hotel.
July 13, 2013
Rated 4 out of 5 by Joyst good airport hotel
Great room, good restaurant and room service. Front desk is slow, especially in the morning when you are in a hurry to check out.
July 4, 2014
Rated 4 out of 5 by Lenita988 club rooms
I must say I was very disappointed with the lounge on the Club Tower rooms. Food was very limited,...I would not call the food available there as a light dinner. As for Alcoholic breverages, the last time I stayed there,.... wine was available and spirits were also available. This time, if you wanted a Gin and tonic you had to ask the staff, that was very busy....and had to wait! At the price we paid for the room...I believe this is the biggest downfall. A mus to correct...
December 6, 2013
Rated 5 out of 5 by luvtvl Very Convenient and relaxing
It was great just walking over the bridge to get to the hotel and once there, we were treated very well. The room and hotel met all expectations. We ate in the lower level where they were having an Octoberfest and for a hotel restaurant was good with good prices. While I chose internet as my "gift for being SPG," I strongly think internet should always be included to any guest. Free internet is available at free of charge at many hotels that charge far less than this hotel.
October 10, 2013
Rated 4 out of 5 by lullaby Internet connection / rate
I was surprised that for 289Euros, this hotel is not able to give its guests a basic internet connection in the rooms. At least as a Starwood member I would have expected this.
On top of this, the connection did not work.
This experience will impact my future decisions on if I will visit this hotel.
June 30, 2014
Rated 4 out of 5 by Bill1949 Excellent Location & Quiet Room
The room was conveniently located to the Frankfurt Airport. The rooms were very quiet and comfortable. The exercise room was adequate, but a bit far from the rooms. A great place to stay, especially if you are planning on flying out early the next day from Frankfurt Airport.
June 30, 2014
Rated 1 out of 5 by Ammar1812 Mr.
When I made the reservations, I was promised early check in. Our flight landed at 7 AM, and we were at the hotel at 8 AM, and we waited until 1 PM (with 2 kids) to get the room. By then our day was wasted and all of our plans for touring Frankfurt ha to be cancelled.
June 30, 2014
Rated 5 out of 5 by veciii Overall Great Stay
Great location for flying out of Frankfurt. Great access to the trains back into the city. A little confusing making to the hotel for the first time but very easy after that. Hotel staff was very good about getting us checked in and room upgrade for my Gold Status. Although the rooms were not immediately available when we checked in a little after 3 PM. Still we were able to get into our room about 20 minutes later.
October 19, 2013
Rated 5 out of 5 by Sean02 Great stay, needs more reliable wifi
Only problem was the wifi was very finicky and unreliable -- neither of our iphones or our ipad was consistently able to connect.
Everything else was terrific for a one night stopover. We were unlucky to stay on a day that was a holiday, as we could not get a reservation at any of the restaurants we wanted to go to -- all were closed. But the food at the hotel bar was decent and the staff there was very friendly.
June 23, 2014
Rated 4 out of 5 by NicknameAnonimous2014 Excellent Location
Visiting the Sheraton at the Frankfurt Airport is easy, as it can be accessed directly from Terminal 1.
I would recommend to expand free WLAN use in the lobby to login-free, as conference guests and those who have checked out will also enjoy this.
June 28, 2014
Rated 4 out of 5 by BeTTom SHOULD BE UPGRADED WHEN USING SPG POINTS
This is a great hotel in a very convenient location for travelling in and out of FRA.
My disappointment in using this hotel is the staff and management do not recognize SPG MEMBERS WHO ARE USING THEIR HARD EARNED POINTS by offering an upgraded room. They seem to think that because a member is using points they are getting the room for a discount so only a very basic room in the lowest category of location is assigned. SPG members who have points to spend are loyal customers and should be awarded special recognition when spending their points. I did not ask for an upgrade and accepted what was assigned - I think it was the responsibility of management to offer it.
The room I had was clean and comfortable - my point is about SPG member recognition.
June 12, 2014