Rated 4 out of 5 by wetravel Gerne wieder
Had a nice stay at the Sheraton Frankfurt Airport. Combined our stay with a visit to Weihnachtsmarkt. I would like to mention Mr. Matthias Z. He forwarded important documents to us and arranged our stay. Much appreciated. If you come to Frankfurt and would like a hassle free stay near Airport, go to this Hotel.
December 16, 2013
Rated 5 out of 5 by Leentje54 Great location
Close to airport. Friendly staff at the restaurant and bar. Recognition as a SPG member.
August 16, 2014
Rated 5 out of 5 by cfire403 Super Experience
I was only in for one night with an early flight in the morning and the service was stellar.
Check is was pleasant - efficient and easy.
Rooms clean and as expected from a Sheraton.
The club lounge was full and had plenty of snacks and refreshments. If you are in need of a hotel at the airport you have found it.
July 14, 2013
Rated 3 out of 5 by ilh9950 Needs updating
The Sheraton FRA Airport is an ok hotel for a one-night layover or day room - for a longer stay I would not chose this hotel. The rooms are outdated, dark, water pressure in bathroom was low, the door was chipped and old, the wake-up call system is not working (you get at least 2 calls if not more).
August 12, 2014
Rated 5 out of 5 by WearyVoyager Excellent Airport Hotel
The Frankfurt Airport Sheraton is easily accessible from Terminal 1 (just walk across the Sky Bridge). It is a welcome oasis after a long day of travels.
The rooms are spacious and comfortable with all the necessary amenities (iron, Internet access, etc.). I did have trouble connecting to the wireless, but the wired connection worked well. Some rooms have a minibar, but on this trip my room did not have one. If that is an important amenity for you, you should inquire a check-in.
I had a nice snack in the Bar Lemons & Limes. The service was excellent and the food was good. I have eaten at Flavors before, but it was closed on this visit.
Overall, the Frankfurt Airport Sheraton is a wonderful place to stay if you need a night or two before your onward journal.
July 29, 2014
Rated 3 out of 5 by Mari2013 This hotel is not the typical type of Sheraton
The staff does not consider to response of customers' wishes and expectations. The managing of the hotel is more designed to meet the predefined general conditions and not the satisfaction of customer.
It was not the expected high standard hospitality of Sheraton.
December 7, 2013
Rated 5 out of 5 by Wendy50 Excellent Location
The hotel is located at the airport within walking distance (all in doors). The train station and bus station is all right there. The food is every restaurant at the hotel was great. The bed was super comfortable! I will definitely stay there again.
March 5, 2013
Rated 4 out of 5 by Group Nice Hotel, but heard some horror stories from other guests
As far as location, you can't beat this hotel because it is right at the airport and train station. Proximity to all tourist areas is great. However, we didn't expect to pay in full at check-in. In US, payment is due at check-out. It would have been nice to know this when we booked the hotel. We were traveling as part of a conference/convention and heard some bad experiences from other guests, such as AC not working, reservations being cancelled and staff not being accommodating. However, for us personally we had no major issues.
July 25, 2014
Rated 5 out of 5 by Dmilsi Extremely Convenient Option at FRA
I've stayed at this property frequently over the years and have always appreciated its convenient location, directly attached to the airport ( a 10-minute, brisk walk from plane to lobby). This trip I had an 11-hour layover while flying from the US to the Middle East, so I opted for a day room. I arrived about 5am and, being an SPG Platinum member, was able to check right in. The lady at the front desk was very welcoming and professional, despite the early hour. I was on the 8th floor and it looks to me that the rooms had been updated since my last visit about 18 months ago. The rooms are fairly compact, but nicely decorated with a flat-screen TV, comfy bed, easy chair and a good-sized bathroom. The room was well sound-proofed and I got a great sleep. Unfortunately, I had to leave mid-afternoon to catch my flight, but I was still able to enjoy the offerings at the wonderful Club Lounge, where I was also checked out by the extremely courteous staff. At 149 Euros, perhaps not the cheapest day room option at FRA, but for the convenience, comfort and service, it can't be beat IMHO.
August 24, 2012
Rated 5 out of 5 by Mjr136 Fabulous SPG Treatment
The special amenities for SPG platinum were outstanding! The club level was fabulous and open all the time. The food and drink choices were excellent and the service was simply great. Bravo!
November 9, 2013
Rated 5 out of 5 by ksf279 Conveniently near airport
Convenient hotel for connection to outbound air travel after dropping off rental car. Potential of sightseeing trip to Frankfurt downtown with (easy and short) public transport.
December 14, 2013
Rated 1 out of 5 by KlausSTGT once and nver
check in 6 (six !) hours after arrival; i had to queue 4 (four) times, every time more than 10 minutes, 2x because of biz-meeting starting, 1x because my EC-card was no accepted, and 1x for check-in... UNBELIEVABLE. no need for ftness-room just walk from you room to several locations within the hotel and you will spend miles.
Parking situation: a desaster: 500-700 meters from hotel, no hotel-parking available... be prepared for a trecking tour in the catacombes of the airport, and put the right shoes on...
Old, lost hotel from the 60ties or seventies from the last century:
conclusion: ONCE and NEVER !
June 28, 2014
Rated 1 out of 5 by floorsleeper What is Platinum SPG worth=zero
Arrived late in the evening, around 22:30 and went to the SPG lounge to check in.
It took 20 mins to get the key without any other guests. After that i went to the 7 floor and the room, but the key didn't work so I had to go back with all the luggage. After that I got I key that work but when I entered the room some one was already sleeping in the room, and he woke up and start to scream, totally unacceptable for both of us. I went for the third time to the lounge and received a new room with out any compensation at all. When I arrived to that room the room wasn't ready at all but 1,5 hour later I didn't had the energy to keep on moving around.
January 17, 2014
Rated 5 out of 5 by Worlder Perfect overnight at FRA
Loved the facility, large, clean rooms; even larger open spaces. Extremely quiet, and very attentive and efficient service.
March 4, 2013
Rated 5 out of 5 by Bellaa The service this hotel provides is excellent
I was impress with the customer service the staff is very polite very professional they are ready to help customers. The manager was very polite as well and very patient Staff was very friendly and had a smile on their faces they seem to like their job. The hotel is very clean. The food is great I liked the breakfast buffet the waiters always very attentive to see what the customer needed.
August 5, 2014
Rated 4 out of 5 by PLBVA Front Desk
This was our 3rd or 4th time staying at this hotel. I remember the previous time being welcomed with "Welcome Back, it is so good to have you staying with us again."
Not so this time. So, just a reminder, that a personal touch goes a long way.
August 9, 2014
Rated 5 out of 5 by JRousse Airport Sheraton Frankfurt
This is one of the most comfortable hotels I've ever stayed in, and I've traveled extensively. The Club Lounge is most excellent: it's truly a lounge, open all throughout the day, closing only late at night. It is aesthetically pleasing to walk into, with light suffusing the room and filled with comfortable furniture that you can sink into after a long journey. But the best feature is the excellent variety of foods and drinks available, of the highest quality, prepared by a chef. Attention to detail is what makes this hotel superior in every way. The staff are friendly and eager to help. I love this hotel, and that is why it is my number one selection over the past 4 - 5 years. I highly recommend it.
June 30, 2014
Rated 5 out of 5 by jlaw0269 Best Hotel in Germany
I am a frequent visitor to this hotel (8-10 times a year), and I am impressed by it every time I stay there. Everything from the guest service to the well-kept lounge in the towers. There is never anything but first-class service.
I love that there is anything you would like within walking distance from the hotel.
The only concern I ever have with this hotel is not having enough starpoints to upgrade to the wonderful towers.
They do everything they can to offer the best stay possible!
I will never pick another hotel when I come into Frankfurt.
July 12, 2014
Rated 5 out of 5 by Lurch44 Excellent Hotel
My wife and two young children (5 & 7) and myself stayed here the night before our flight back to Toronto. The family room we were in was great, well set up and very comfortable for our family. The only thing that we found disappointing was the extremely overpriced menu items in the hotels restaurant, Flavors. Definitely not geared for families...(Burger for 23 Euro was ridiculous) We actually went into the terminal to have our family meal that night.
Other than that, everything was great!!!
July 22, 2014
Rated 5 out of 5 by DerGaenserich76 Best Convenience and Comfort
When making plans to attend the international convention of Jehovah's Witnesses at the Commerzbank Arena, my wife and I chose the Sheraton Flughafen because of its convenience, both to the airport and to the convention site. We made the best choice. It was easy to get our luggage to the hotel, and the bellman helped us get it back to the terminal. We both highly recommend Flavors, the main restaurant at the Sheraton. The Norwegian salmon goes great with a tall glass of Hefeweizen.
July 24, 2014
Rated 1 out of 5 by forgetthat airport is all it has going for it
When I arrived I found a minibar with NOTHING. I called room service and was asked "did you reserve a room with a mini bar?" NEVER had I thought to do so - this is a Sheraton at a major airport.
The coffee - standard is a coffee maker with real coffee - this is a water heater + instant
The bathroom - nice large, well appointed BUT the shower head is below my head and I am only 5-4.
OLD building I guess.
all in all I would not stay here at all if not for an 08:00 am departure - the hotel is not up the Sheraton standards nor quite frankly any standard or - insult to injury - worth the price (> EUR 200 for a room that does not even meet minimum standards)
December 10, 2012
Rated 5 out of 5 by claps An oasis after a long, chaotic travel day!
We were rerouted thru Frankfurt due to a cancelled flight in Rome and chose something close to the airport. Proximity was amazingly convenient, including the ease of access to the train, so we were able to quickly head into the city and sightsee a bit before our flight the following day. The family room was a fantastic choice, along with club level access. All of the staff in the club level lounge were incredibly courteous and helpful. The food was fresh and offered a wide variety of options to choose from. My husband wished there were more beer options in the evening and also hoped for pretzels at the breakfast (there were none when we arrived). Our daughter wished the robes could be a parting gift :) The business center was huge - if I ever had to come to Frankfurt for work, it would be a great spot for a meeting. The club level gym was a bit disappointing...now I wish I had gone to the main gym to exercise, as I believe it is much larger. We were a bit shocked by the high prices at the restaurant so we had to go eat lunch at the airport before our flight. Overall, we had a wonderful experience and would absolutely recommend this hotel.
August 7, 2014
Rated 3 out of 5 by PWF1223344 Settlement
Booked prepaid rate in the belief, that with my prepayment the account is settled. Whilst checking out, I was again asked for my credit card , to process payment, " for security reasons". From my point of view, this is - being diplomatic - totally inadequate. Not to mention that the system did not accept my Amex, which was used before and immediately after at different merchants. Waste of time and being annoyed .
July 29, 2014
Rated 4 out of 5 by afgn2014 stopover
most convenient and comfortable hotel to connect to flight out of Frankfurt, extremely quiet, well air conditioned with very comfortable beds
August 6, 2014
Rated 2 out of 5 by nhsq8 Very Disappointed by service
I had booked a day room from 8am to 8 pm. The reservation was on a guaranteed basis, available at 8 am, but arrivals before 8 am was on a request basis. I arrived at 7.50 am , and despite the guaranteed availability notice in my reservation , and despite complaining to the lady at the desk and her supervisor, I did not get my room until 8.50 am. At 8.45, I requested them to cancel the reservation as the hotel had not met its obligation to provide me a room at 8 am, and after a few minutes they finally gave me a room. As I had flown overnight from the US, I was very tired and therefore found this to be an unpleasant experience.
June 22, 2013
Rated 5 out of 5 by DCTravelHound a true gem if you need to stay at the airport
sandy had other plans for our return trip from copenhagen, so we detoured through frankfurt to get back to the US. i reserved rooms at the last minute for a night at the hotel before flying back the next morning. as a platinum member, i was placed on the towers floor and it was tip top. check-in was a breeze at the towers' reception. the lounge was well stocked and relaxing. and the rooms were superb - you had no idea you were literally in the middle of the airport between runways - quiet rooms! the staff welcoming and helpful - this hotel was fantastic. definitely book a stay here if you need a night at the frankfurt airport!
November 6, 2012
Rated 4 out of 5 by JoKo9473 Exceptional convenience for the traveler
This hotel is great for travelers coming from, or returning to the USA. Coming from the USA, the short, uncomfortable night in the plane calls for a brief rest. The hotel is 5 mins away from Terminal 2 where most US carriers land. It offers a "partial day" rate - I used this offer to check in at 8 AM, took a shower and had a refreshing nap till about noon time. I had a great day with successful business meetings that lasted till late night. No problem with Jet lag. My room was fully sound-proofed, it was comfortable to the extreme, and newly renovated. I highly recommend this way of fighting the famous 1st day jet-lag for travelers coming to Europe from the USA.
August 28, 2012
Rated 4 out of 5 by Spence This Hotel is well located and has good features.
The Hotel is good. Unfortunately we arrived at a bad time, many people checking in due to Airport closure (Sunday 20.1 at about 7 PM)
Rooms are well appointed, have all required features and are comfortable.
My only complaint is that the Wi-Fi is only available at the Lobby. It is ample but there is no privacy to concentrate if work has to be done.
And in today's world internet is no longer something that hotels can charge for, it is part of the sevice, same as soap and a comfortable bed.
And the rates charged in this hotel are not exactly cheap so this should be part of the rate charged for the room.
As an overall we are quite pleased and will recommend if asked.
January 22, 2013
Rated 5 out of 5 by Steve58CA Oasis at Frankfurt airport
Stayed mid-week to break the return journey after a business trip in Europe. The location is excellent with easy access from baggage claim near Terminal 1 and 2. The SPG checkin line was efficient and I received an upgraded room in the Tower which was very quiet and comfortable. I was lucky that that evening they held their monthly "After Work" party so the bar was hopping with business people and locals dancing to the music of a DJ. I had dinner at the Taverne, a traditional German restaurant - very good service by the staff here. Easy checkout in the morning and a pleasant few minute walk to checkin for my next flight.
April 1, 2013
Rated 1 out of 5 by Alex79 Upfront payment required for "longterm stays >2 nights
My stay in the Sheraton Frankfurt Airport Hotel and Conference Center started quite unpleaseant.
First, the front desk employee was a new apprentice who was apparently not trained well enough in the check-in process. Everything took very long. After making a reservation on my credit card, I was told that I had to pay my three night stay upfront. This policy is ridiculous, especially, since I have a rate which allows early departure without penalty.
The breakfast offers a good selection, but the fruits offered at the breakfast buffet are out of cans which is not the quality I expect from a 5 star hotel.
Rooms are good.
September 10, 2013