Rated 4 out of 5 by Ferdinand25 The hotel is convient for early departure
I enjoyed the service and care
September 14, 2014
Rated 5 out of 5 by 77traveler Mrs
The location to the Frankfurt airport was fantastic and made it easy to return a rental car and then proceed to the hotel without much outside walking. The staff in the lobby was very helpful and most courteous.
September 11, 2014
Rated 5 out of 5 by subha convenient for business travelers
This hotel is very convenient location for business people coming to Frankfurt also transit via Frankfurt. The executive lounge all day service very much enjoying and comfortable.
August 25, 2014
Rated 5 out of 5 by Heli747 Always Dependable
Easy check-in and checkout, efficient staff, 24 hour gym, proximity to restaurants and shops all without walking outside, good internet connection and speed, quiet rooms and comfortable bedding make this my top pick for airport hotels worldwide.
August 23, 2014
Rated 4 out of 5 by HMS29 Breakfast Buffet
The breakfast buffet is too expensive, but then again you have a "captive" audience! The young Chef cooking "eggs to order' the morning of my departure appeared to be pitifully inexperienced. Having experience cooking on a griddle much larger than his, for up to 25 persons at a time, the Chef was using the wrong "tool"/spatual. The spatual he was using I use to clean the griddle after cooking a breakfast consisting of approx 6 lbs of bacon, 20-30 scrambled eggs with onions, cheese and peppers and 20-30 sets eggs to order (over easy and sunny side up). I laughed at the little spray bottle of oil he used to "spray" the cooking surface of the griddle. It appeared the griddle was too hot and defintely not "oiled" well enough for cooking eggs. This resulted in eggs sticking to the griddle, which resulted in the eggs whites being brown on both sides, broken yokes and obviously not to order! The spatual used was NOT the correct kitchen tool for the job at hand! The Chef demonstrated his inexperience by not being able to cook more than 1 egg order at a time. I hold the Master Chef totally responsible for his young Chef's short comings! Pathetic at best for such a "high dollar" hotel!!!
August 23, 2014
Rated 5 out of 5 by Papri Everything fine except TV / Movies
I've stayed many times in this hotel, it's excellent under every aspect except for the TV / Movies system, it simply doesn't work, at almost every stay I had to call in the technician to fix it, and still it didn't work properly.
When will the management fix it nce and for all ?
August 21, 2014
Rated 5 out of 5 by Rivas47 Sheraton at the Frankfurt airport
Great hotel, attentive to customers needs and it's location is convenient to airport and transportation out of and around Frankfurt.
August 20, 2014
Rated 1 out of 5 by DjeeDjee We rarely had a such bad experience.
Our room was cold and humid. Even after the very polite help of staff members, the night remained a real nightmare. We were happy that we only had to stay for one night. Our experience really wasn't 4* decent !!
August 19, 2014
Rated 3 out of 5 by toohotshower Bathroom problem reported but was not acknowledged by FO staff
There was a serious problem with the bath tub water temperature, so i started with a horrible shower experience. With only 1 night stay this time and due to a super tight schedule, i couldn't find time to request room change but i did reported before i left to the guest service over the phone. What ruined my stay was actually how the FO handled my comment about it, not only did she skip asking my how my stay was (pretty generic one, right?), there was no acknowledgement (not to mention apologies) in regards to the bathroom problem i reported until i reminded her DO NOT CHECK IN ANOTHER GUEST TO THIS ROOM UNTIL YOU FIX THE PROBLEM.
The lobby was not busy at all, so may this FO staff was !?
For the many times of stay in Sheraton, this was unfortunately and rarely a very UNPLESANT GUEST SERVICE EXPERIENCE SO FAR .
August 18, 2014
Rated 5 out of 5 by Leentje54 Great location
Close to airport. Friendly staff at the restaurant and bar. Recognition as a SPG member.
August 16, 2014
Rated 3 out of 5 by ilh9950 Needs updating
The Sheraton FRA Airport is an ok hotel for a one-night layover or day room - for a longer stay I would not chose this hotel. The rooms are outdated, dark, water pressure in bathroom was low, the door was chipped and old, the wake-up call system is not working (you get at least 2 calls if not more).
August 12, 2014
Rated 3 out of 5 by leel Woken up at night
I asked for a higher floor room, but somehow got assigned to third floor. On the first night before 7am meeting, I was woken up abruptly at 2:30 AM by loud scraping noises (chairs being dragged around on hard floors, cleaning crew??). After 15 min of lying awake to this, I got up and called the front desk who thought it might be the bar area located above and promised to look into it. Scraping noise continued but maybe less continuously.
August 11, 2014
Rated 5 out of 5 by Farouq37 Very convenient hotel
Excellent all the way. I have been staying there for more than 35 years.
August 11, 2014
Rated 5 out of 5 by TomB29 Convenience
The Airport Sheraton is unbeatable after a long flight (from Los Angeles in our case) and in preparation for departure. The short walk to and from the airport is a real plus. We've stayed here at the beginning and at the end of our European trips for 10 or more years and hope to do it in the future. The "Supermarket" in the airport is very handy as is access to the S-Bahn into Frankfurt and the Deutsche Bank ATM, all available from the elevator in the bridge to the airport.
August 10, 2014
Rated 4 out of 5 by PLBVA Front Desk
This was our 3rd or 4th time staying at this hotel. I remember the previous time being welcomed with "Welcome Back, it is so good to have you staying with us again."
Not so this time. So, just a reminder, that a personal touch goes a long way.
August 9, 2014
Rated 5 out of 5 by claps An oasis after a long, chaotic travel day!
We were rerouted thru Frankfurt due to a cancelled flight in Rome and chose something close to the airport. Proximity was amazingly convenient, including the ease of access to the train, so we were able to quickly head into the city and sightsee a bit before our flight the following day. The family room was a fantastic choice, along with club level access. All of the staff in the club level lounge were incredibly courteous and helpful. The food was fresh and offered a wide variety of options to choose from. My husband wished there were more beer options in the evening and also hoped for pretzels at the breakfast (there were none when we arrived). Our daughter wished the robes could be a parting gift :) The business center was huge - if I ever had to come to Frankfurt for work, it would be a great spot for a meeting. The club level gym was a bit disappointing...now I wish I had gone to the main gym to exercise, as I believe it is much larger. We were a bit shocked by the high prices at the restaurant so we had to go eat lunch at the airport before our flight. Overall, we had a wonderful experience and would absolutely recommend this hotel.
August 7, 2014
Rated 4 out of 5 by afgn2014 stopover
most convenient and comfortable hotel to connect to flight out of Frankfurt, extremely quiet, well air conditioned with very comfortable beds
August 6, 2014
Rated 5 out of 5 by Bellaa The service this hotel provides is excellent
I was impress with the customer service the staff is very polite very professional they are ready to help customers. The manager was very polite as well and very patient Staff was very friendly and had a smile on their faces they seem to like their job. The hotel is very clean. The food is great I liked the breakfast buffet the waiters always very attentive to see what the customer needed.
August 5, 2014
Rated 5 out of 5 by j75fr Perfect stay, feel home in a hotel with 1000 rooms
I haven't been for a while at this place but experienced again a very warm welcome, professional staff and clean rooms. Renovated apparently recently they have all you need and the comfy Sheraton bed.
Breakfast in the lounge is still perfect, an egg station available.
Fitness is fully equipped with everything you need for cardio and full work out (lots of machines and free weights)
Location is at the airport with direct access and approx 15 min by train to the city.
Good Platinum recognition
August 2, 2014
Rated 3 out of 5 by PWF1223344 Settlement
Booked prepaid rate in the belief, that with my prepayment the account is settled. Whilst checking out, I was again asked for my credit card , to process payment, " for security reasons". From my point of view, this is - being diplomatic - totally inadequate. Not to mention that the system did not accept my Amex, which was used before and immediately after at different merchants. Waste of time and being annoyed .
July 29, 2014
Rated 5 out of 5 by WearyVoyager Excellent Airport Hotel
The Frankfurt Airport Sheraton is easily accessible from Terminal 1 (just walk across the Sky Bridge). It is a welcome oasis after a long day of travels.
The rooms are spacious and comfortable with all the necessary amenities (iron, Internet access, etc.). I did have trouble connecting to the wireless, but the wired connection worked well. Some rooms have a minibar, but on this trip my room did not have one. If that is an important amenity for you, you should inquire a check-in.
I had a nice snack in the Bar Lemons & Limes. The service was excellent and the food was good. I have eaten at Flavors before, but it was closed on this visit.
Overall, the Frankfurt Airport Sheraton is a wonderful place to stay if you need a night or two before your onward journal.
July 29, 2014
Rated 4 out of 5 by worldstorm Great Staff
The best thing about the hotel is the staff. From those on the reception desk to the bellhops, they were some of the best I've ever experienced. They made my stay, not the structure and physical plant of the hotel itself.
July 27, 2014
Rated 4 out of 5 by Group Nice Hotel, but heard some horror stories from other guests
As far as location, you can't beat this hotel because it is right at the airport and train station. Proximity to all tourist areas is great. However, we didn't expect to pay in full at check-in. In US, payment is due at check-out. It would have been nice to know this when we booked the hotel. We were traveling as part of a conference/convention and heard some bad experiences from other guests, such as AC not working, reservations being cancelled and staff not being accommodating. However, for us personally we had no major issues.
July 25, 2014
Rated 5 out of 5 by Midas14 Sheraton at it's finest!
Recent stay at Sheraton Frankfurt Airport Hotel was wonderful!! Was fortunate to utilize a Platinum Suite Upgrade, which was verified before my arrival. Great lobby team, check in in Towers was friendly and efficient. Room was absolutely peaceful and comfortable, soundproof rooms at the Frankfurt Airport. Club Lounge has amazingly friendly staff, both daytime and evening, food and beverage was exceptional! Ran out of time, too short of a stay before the flight home yet I love the opportunity to stay and am excited to return soon! Thank you Sheraton Team!
July 24, 2014
Rated 5 out of 5 by LAS2 This hotel is a very good place to stay
Centrally located and proximity to the airport and public transportation makes the Sheraton Hotel an ideal place stay and relax.
The service and courtesy of the personnel is outstanding; the rooms are spacious and comfortable. I would recommend the hotel to any family - at any time!
July 24, 2014
Rated 4 out of 5 by Mega123 Good location
Great staff, club lounge is worth the extra money. Rooms and hotel are very, very quiet.
Location is central with access to all transportation.
July 24, 2014
Rated 2 out of 5 by USA2014 This hotel has a freindly staff
Every person on staff at this hotel was friendly and polite. Only two important issues I had with the hotel. My air conditioner never worked properly so I was uncomfortable during my entire stay. Also my phone in my room never worked during my entire stay.
July 24, 2014
Rated 5 out of 5 by DerGaenserich76 Best Convenience and Comfort
When making plans to attend the international convention of Jehovah's Witnesses at the Commerzbank Arena, my wife and I chose the Sheraton Flughafen because of its convenience, both to the airport and to the convention site. We made the best choice. It was easy to get our luggage to the hotel, and the bellman helped us get it back to the terminal. We both highly recommend Flavors, the main restaurant at the Sheraton. The Norwegian salmon goes great with a tall glass of Hefeweizen.
July 24, 2014
Rated 2 out of 5 by JeffnJune Hotel facilities need major overhaul
Only 1 of 3 lifts in tower work. Fridge doesn't work. Wifi is intermittent. Sink drain clogged. Had to move rooms in the middle of the night. Having said that, staff are excellent and patient with foreign guests. Sadly the facilities let them down and they are apologetic but helpless. This hotel is not fit for the Sheraton brand. It really is only a 2-star standard in its dilapidated state.
July 23, 2014
Rated 5 out of 5 by Lurch44 Excellent Hotel
My wife and two young children (5 & 7) and myself stayed here the night before our flight back to Toronto. The family room we were in was great, well set up and very comfortable for our family. The only thing that we found disappointing was the extremely overpriced menu items in the hotels restaurant, Flavors. Definitely not geared for families...(Burger for 23 Euro was ridiculous) We actually went into the terminal to have our family meal that night.
Other than that, everything was great!!!
July 22, 2014