Rated 4 out of 5 by HMS29 Breakfast Buffet
The breakfast buffet is too expensive, but then again you have a "captive" audience! The young Chef cooking "eggs to order' the morning of my departure appeared to be pitifully inexperienced. Having experience cooking on a griddle much larger than his, for up to 25 persons at a time, the Chef was using the wrong "tool"/spatual. The spatual he was using I use to clean the griddle after cooking a breakfast consisting of approx 6 lbs of bacon, 20-30 scrambled eggs with onions, cheese and peppers and 20-30 sets eggs to order (over easy and sunny side up). I laughed at the little spray bottle of oil he used to "spray" the cooking surface of the griddle. It appeared the griddle was too hot and defintely not "oiled" well enough for cooking eggs. This resulted in eggs sticking to the griddle, which resulted in the eggs whites being brown on both sides, broken yokes and obviously not to order! The spatual used was NOT the correct kitchen tool for the job at hand! The Chef demonstrated his inexperience by not being able to cook more than 1 egg order at a time. I hold the Master Chef totally responsible for his young Chef's short comings! Pathetic at best for such a "high dollar" hotel!!!
August 23, 2014
Rated 5 out of 5 by Farouq37 Very convenient hotel
Excellent all the way. I have been staying there for more than 35 years.
August 11, 2014
Rated 3 out of 5 by toohotshower Bathroom problem reported but was not acknowledged by FO staff
There was a serious problem with the bath tub water temperature, so i started with a horrible shower experience. With only 1 night stay this time and due to a super tight schedule, i couldn't find time to request room change but i did reported before i left to the guest service over the phone. What ruined my stay was actually how the FO handled my comment about it, not only did she skip asking my how my stay was (pretty generic one, right?), there was no acknowledgement (not to mention apologies) in regards to the bathroom problem i reported until i reminded her DO NOT CHECK IN ANOTHER GUEST TO THIS ROOM UNTIL YOU FIX THE PROBLEM.
The lobby was not busy at all, so may this FO staff was !?
For the many times of stay in Sheraton, this was unfortunately and rarely a very UNPLESANT GUEST SERVICE EXPERIENCE SO FAR .
August 18, 2014
Rated 5 out of 5 by Rivas47 Sheraton at the Frankfurt airport
Great hotel, attentive to customers needs and it's location is convenient to airport and transportation out of and around Frankfurt.
August 20, 2014
Rated 5 out of 5 by Leentje54 Great location
Close to airport. Friendly staff at the restaurant and bar. Recognition as a SPG member.
August 16, 2014
Rated 3 out of 5 by leel Woken up at night
I asked for a higher floor room, but somehow got assigned to third floor. On the first night before 7am meeting, I was woken up abruptly at 2:30 AM by loud scraping noises (chairs being dragged around on hard floors, cleaning crew??). After 15 min of lying awake to this, I got up and called the front desk who thought it might be the bar area located above and promised to look into it. Scraping noise continued but maybe less continuously.
August 11, 2014
Rated 5 out of 5 by TomB29 Convenience
The Airport Sheraton is unbeatable after a long flight (from Los Angeles in our case) and in preparation for departure. The short walk to and from the airport is a real plus. We've stayed here at the beginning and at the end of our European trips for 10 or more years and hope to do it in the future. The "Supermarket" in the airport is very handy as is access to the S-Bahn into Frankfurt and the Deutsche Bank ATM, all available from the elevator in the bridge to the airport.
August 10, 2014
Rated 3 out of 5 by ilh9950 Needs updating
The Sheraton FRA Airport is an ok hotel for a one-night layover or day room - for a longer stay I would not chose this hotel. The rooms are outdated, dark, water pressure in bathroom was low, the door was chipped and old, the wake-up call system is not working (you get at least 2 calls if not more).
August 12, 2014