Rated 4 out of 5 by Linda545658 an ideal place for between two long flight
The staff is always excellent, the rooms clean and comfortable, The woman "manages" the breakfast has been there for years, and always keeps the place clean. My quibble is with connections; it's always problematic to get online (though I always do, with help from the excellent staff). I know this is a German hotel, but it has a large number of TV channels and in this day and age it's possible to get entertainment channels (not just news) in other languages. Whenever the satellite moved out of position . . .
July 8, 2014
Rated 2 out of 5 by Robert1234567 Overpriced restaurant
The hotel and staff was quite satisfactory, but felt taken advantage of by the restaurant. At dinner the price of a Coca-Cola was triple, and a hamburger double what one would what one would expect to pay in a similar quality restaurant in Canada or the US. We were charged US$3.00 per glass of still water.
At breakfast only a full buffet at US$46.35 per person was offered, even though we are small eaters at breakfast. An a la carte menu should have been offered for those not wishing to have a large meal.
July 7, 2014
Rated 5 out of 5 by zlinio Great Location and Ambiance
This is still one of my favorite hotesl. After being on business for a week and heading back home, I love coming to the Frankfurt Sheraton for the night. I enjoy eating dinner at the same location and relaxing. The hotel is beautiful, the rooms are well-maintained. I had to wait at least 10 minutes to check in and check out - behind 5-10 people each time. The hotel staff while pleasant did not work quickly or efficiently. There were many staff members walking around behind the desk but NOT helping customers. How frustrating! Ate at Tavern Restaurant onsite - staff and food were excellent!
Thanks for asking for feedback.
June 28, 2014
Rated 5 out of 5 by JRousse Airport Sheraton Frankfurt
This is one of the most comfortable hotels I've ever stayed in, and I've traveled extensively. The Club Lounge is most excellent: it's truly a lounge, open all throughout the day, closing only late at night. It is aesthetically pleasing to walk into, with light suffusing the room and filled with comfortable furniture that you can sink into after a long journey. But the best feature is the excellent variety of foods and drinks available, of the highest quality, prepared by a chef. Attention to detail is what makes this hotel superior in every way. The staff are friendly and eager to help. I love this hotel, and that is why it is my number one selection over the past 4 - 5 years. I highly recommend it.
June 30, 2014
Rated 4 out of 5 by retiremet1958 Hidden Gem
On arrival on a Lufthansa flight at Terminal 2 Section "B" we looked for signs directing us to our pre-booked Sheraton Hotel. There weren't any. We collected our bags at the carousel and looked for signs. There weren't any. We walked to the exit/taxi/train area to look for a sign. There weren't any. After seeking advice from airport security we were directed to an elevator .On exit from the elevator, still no signs. Advice from an airline booking agent finally directed us to the bridge to the Sheraton. A great hotel, once you can find it.
July 1, 2014
Rated 1 out of 5 by KlausSTGT once and nver
check in 6 (six !) hours after arrival; i had to queue 4 (four) times, every time more than 10 minutes, 2x because of biz-meeting starting, 1x because my EC-card was no accepted, and 1x for check-in... UNBELIEVABLE. no need for ftness-room just walk from you room to several locations within the hotel and you will spend miles.
Parking situation: a desaster: 500-700 meters from hotel, no hotel-parking available... be prepared for a trecking tour in the catacombes of the airport, and put the right shoes on...
Old, lost hotel from the 60ties or seventies from the last century:
conclusion: ONCE and NEVER !
June 28, 2014
Rated 4 out of 5 by Joyst good airport hotel
Great room, good restaurant and room service. Front desk is slow, especially in the morning when you are in a hurry to check out.
July 4, 2014
Rated 5 out of 5 by Kath3 The ease of reservations and checking out the next day was wonderful.
I was able to get a good night sleep before travelling overseas on a long flight. The room was clean and service was prompt. The room was very quiet and smoke free which I had requested.
July 3, 2014