Rated 5 out of 5 by Farouq37 Very convenient hotel
Excellent all the way. I have been staying there for more than 35 years.
August 11, 2014
Rated 5 out of 5 by Leentje54 Great location
Close to airport. Friendly staff at the restaurant and bar. Recognition as a SPG member.
August 16, 2014
Rated 3 out of 5 by leel Woken up at night
I asked for a higher floor room, but somehow got assigned to third floor. On the first night before 7am meeting, I was woken up abruptly at 2:30 AM by loud scraping noises (chairs being dragged around on hard floors, cleaning crew??). After 15 min of lying awake to this, I got up and called the front desk who thought it might be the bar area located above and promised to look into it. Scraping noise continued but maybe less continuously.
August 11, 2014
Rated 5 out of 5 by TomB29 Convenience
The Airport Sheraton is unbeatable after a long flight (from Los Angeles in our case) and in preparation for departure. The short walk to and from the airport is a real plus. We've stayed here at the beginning and at the end of our European trips for 10 or more years and hope to do it in the future. The "Supermarket" in the airport is very handy as is access to the S-Bahn into Frankfurt and the Deutsche Bank ATM, all available from the elevator in the bridge to the airport.
August 10, 2014
Rated 3 out of 5 by ilh9950 Needs updating
The Sheraton FRA Airport is an ok hotel for a one-night layover or day room - for a longer stay I would not chose this hotel. The rooms are outdated, dark, water pressure in bathroom was low, the door was chipped and old, the wake-up call system is not working (you get at least 2 calls if not more).
August 12, 2014
Rated 4 out of 5 by PLBVA Front Desk
This was our 3rd or 4th time staying at this hotel. I remember the previous time being welcomed with "Welcome Back, it is so good to have you staying with us again."
Not so this time. So, just a reminder, that a personal touch goes a long way.
August 9, 2014
Rated 5 out of 5 by claps An oasis after a long, chaotic travel day!
We were rerouted thru Frankfurt due to a cancelled flight in Rome and chose something close to the airport. Proximity was amazingly convenient, including the ease of access to the train, so we were able to quickly head into the city and sightsee a bit before our flight the following day. The family room was a fantastic choice, along with club level access. All of the staff in the club level lounge were incredibly courteous and helpful. The food was fresh and offered a wide variety of options to choose from. My husband wished there were more beer options in the evening and also hoped for pretzels at the breakfast (there were none when we arrived). Our daughter wished the robes could be a parting gift :) The business center was huge - if I ever had to come to Frankfurt for work, it would be a great spot for a meeting. The club level gym was a bit disappointing...now I wish I had gone to the main gym to exercise, as I believe it is much larger. We were a bit shocked by the high prices at the restaurant so we had to go eat lunch at the airport before our flight. Overall, we had a wonderful experience and would absolutely recommend this hotel.
August 7, 2014
Rated 5 out of 5 by Bellaa The service this hotel provides is excellent
I was impress with the customer service the staff is very polite very professional they are ready to help customers. The manager was very polite as well and very patient Staff was very friendly and had a smile on their faces they seem to like their job. The hotel is very clean. The food is great I liked the breakfast buffet the waiters always very attentive to see what the customer needed.
August 5, 2014