Rated 4 out of 5 by pamayl Well located and convenient airport hotel
Well located, very convenient for early morning flights, clean, great service, Tower facilities are very good, good staff in the club. We look forward to great service by Iluminada Recek in the Club. She is always pleasant, provides great service and is a wonderful hostess. Front desk staff is pleasant. Room amenities are good. Specially appreciate the dual outlets and desk set up.
October 29, 2014
Rated 3 out of 5 by Ireland Poor response to my issues.
Upon arriving in my room I immediately tried to turn on the TV without success.
I then continually dialled guest services for 15 minutes without response.
When I finally got an answer it was firstly explained that I was using the remote control incorrectly then, when we agreed I did know how to use a remote I was advised that a technician would be sent to my room in a while as he was busy.
My request to speak to the duty manager was handled by putting me on to the front desk manager.
When the Duty Manager finally called I was advised that the TV problem was a common issue, I got no satisfactory response as to why each room was not fully checked prior to occupancy.
The duty manager seemed to think an offered upgrade was the correct way to address my problems.
The correct way was to have the room functioning properly.
When I checked out the following day no fort her contact had been made , nor was my TV working.
This was my second , and final ,stay at this hotel. I prefer the inconvenience of a taxi to a better hotel.
October 27, 2014
Rated 5 out of 5 by DRGARTH Simply The Best
I've stayed at this hotel on countless occasions and have yet to be disappointed. Check-in is efficient, service is friendly and professional and the tower staff and services outstanding.
The lounge is one of the best. Whether it's morning, noon or night, bilingual staff are on hand to make you breakfast, pour you a drink or simply help you to check in and out quickly and effortlessly.
Whether you're traveling for business or pleasure, the hotel's location make it a perfect spot either before or after a flight, during the day for a layover, or the unplanned night when a connection is missed. You know you're in good hands when Lufthansa puts you up at the hotel when they have delays.
The rooms are spacious, very well soundproofed and have everything the weary traveler needs.
October 20, 2014
Rated 5 out of 5 by MATUREMANRHO PERFECT HOTEL
GREAT HOTEL, ALWAYS WILL BE ON MY TRAVEL PLANS
THANK YOU SHERATON FRANKFURT AIRPORT HOTEL FOR EVERYTHING
September 30, 2014
Rated 5 out of 5 by supatight80 Upgraded to Club Suite at over 900 sq ft! woo hoo!
Stayed here twice on the month of September 2014. First off, the hotel lets me check in at 7 AM, Got upgraded to their Club Suite at over 900 sq. ft,. with quite large living area, dining/meeting area, complimentary minibar, etc.
Everything is like it's almost free for plats. You get free breakfast at lounge, free snacks and alcoholic beverage from 6PM to 11 PM at the lounge. Heck, I can even have wine in the club lounge at 9 AM.
And the staffs here are super friendly, I really like their hospitality and welcoming nature. Always greeted me with a smile
And the front desk staffs are super handsome too :)
September 24, 2014
Rated 5 out of 5 by Brtitain Fantastic location to Terminal 1.
Exactly what I need for a short night layover across from Terminal 1
October 3, 2014
Rated 5 out of 5 by Chazrom Overall satisfaction
The hotel and staff have always been my choice for many years. The staff is very attentive and has met all my needs when asked. The only negative is the price of food which breakfast is the maine meal over 40 euros is over half my allowance for the day. I go to Around the world and can eat a good meal for under 8-10 euros.
September 30, 2014
Rated 5 out of 5 by Farouq37 Very convenient hotel
Excellent all the way. I have been staying there for more than 35 years.
August 11, 2014