Rated 2 out of 5 by appledc Frankfurt airport hotel
The gentleman at the checkin desk was crabby when I arrived due to the busy lobby and didn't want to be there, he'd be better off in a back office area with less customer interface.
Coffee maker didn't work, but otherwise room was very nice and comfortable.
I asked for an email receipt twice and never received it. I ended up calling the 800 number and they're going to send an email to the hotel and request one. If you stay at this hotel, get a hard copy receipt because I requested a receipt to be emailed from two different individuals and neither one followed through.
February 20, 2015
Rated 2 out of 5 by TFarouk Reception staff reaction was not positive at checkin!
- First there was no difference whether guest is SPG member or not. No Difference. Reception was not caring even to get the SPG #.
- Reception did not reply in a customer oriented and appropriate manner when customer asked for early Check IN, (arrival at 7 AM).
- Reception promissed to call me when my room is ready, and this did not happen, although it was promissed!.
February 19, 2015
Rated 4 out of 5 by Bennie3 Relaxing and Convenient
The Sheraton Hotel Frankfurt Airport offers a convenient stay whether one is arriving or departing. Regroup after traveling to this hub city or before departing for home or other destinations. You won't be disappointed with your stay.
February 11, 2015
Rated 3 out of 5 by hanki breakfast must be included in the price
I will never visit your hotel again and i will not recommend it any anybody until you have included the breakfast in the room rates. this is unbelievable that a guest has to pay the breakfast from his own pocket whereas the company pays the room
February 3, 2015
Rated 1 out of 5 by floorsleeper What is Platinum SPG worth=zero
Arrived late in the evening, around 22:30 and went to the SPG lounge to check in.
It took 20 mins to get the key without any other guests. After that i went to the 7 floor and the room, but the key didn't work so I had to go back with all the luggage. After that I got I key that work but when I entered the room some one was already sleeping in the room, and he woke up and start to scream, totally unacceptable for both of us. I went for the third time to the lounge and received a new room with out any compensation at all. When I arrived to that room the room wasn't ready at all but 1,5 hour later I didn't had the energy to keep on moving around.
January 17, 2014
Rated 5 out of 5 by ngirardi Extremely Convenient
This hotel is extremely convenient, clearly, since it's attached to the airport. Very clean and polite.
I was pleasantly suprised that i could NOT hear airplanes in my hotel room, which faced the airport terminal. Very quiet.
October 23, 2013
Rated 5 out of 5 by Farouq37 Very convenient hotel
Excellent all the way. I have been staying there for more than 35 years.
August 11, 2014
Rated 1 out of 5 by FrauB This hotel is fine if stuck at the airport
I would only recommend this hotel if you are stuck at the airport and have no other option.
September 12, 2012