Rated 2 out of 5 by Galava Close to the airport but....
I had been rather disappointed, long queues for check in and check out, long waiting time. Feedback had been that the trade fair just started ... but probably not unexpectedly: out of 6 or 8 counters only 3-4 had been open.
I had to change 2 times the room because of inconveniencies what meant with the long ways 1,5 hours before I could rest. Each time I had to queue again.
Price for the room had been rather high, and then one has also higher demands.
May 7, 2015
Rated 5 out of 5 by Eagle2015 This hotel is a perfect location
If you are arriving or departing from Frankfurt
this hotel is the perfect place to stay before heading on your journey or heading home.
This is a great Starwood property and the amenities were wonderful! The staff were very helpful and personable.
April 28, 2015
Rated 4 out of 5 by JoeHoliday49 Just a Lay Over
It was just an over night stay waiting for our flight. The dinner was excellent and so was the breakfast we had in our room. Staff was friendly and met out expectations.
April 4, 2015
Rated 4 out of 5 by Olek Business 100%
A good option to stay in Frankfurt overnight specially if you have a connecting flight.
The SPG level / club is great.
March 20, 2015
Rated 1 out of 5 by TerriN The Reservation That Wasn't
I arrived at the property where I have stayed several times. No one could find my reservation and I did not have my confirmation number. I was 99% sure I made the booking. There was no room for me as a platinum guest. The front desk manager was rude and condescending. I asked about inventory from other booking sites and she wouldn't entertain it saying all rooms are taken. We know that there is always a room here and there and accommodations could and should have been made.
March 18, 2015
Rated 2 out of 5 by appledc Frankfurt airport hotel
The gentleman at the checkin desk was crabby when I arrived due to the busy lobby and didn't want to be there, he'd be better off in a back office area with less customer interface.
Coffee maker didn't work, but otherwise room was very nice and comfortable.
I asked for an email receipt twice and never received it. I ended up calling the 800 number and they're going to send an email to the hotel and request one. If you stay at this hotel, get a hard copy receipt because I requested a receipt to be emailed from two different individuals and neither one followed through.
February 20, 2015
Rated 2 out of 5 by TFarouk Reception staff reaction was not positive at checkin!
- First there was no difference whether guest is SPG member or not. No Difference. Reception was not caring even to get the SPG #.
- Reception did not reply in a customer oriented and appropriate manner when customer asked for early Check IN, (arrival at 7 AM).
- Reception promissed to call me when my room is ready, and this did not happen, although it was promissed!.
February 19, 2015
Rated 4 out of 5 by Bennie3 Relaxing and Convenient
The Sheraton Hotel Frankfurt Airport offers a convenient stay whether one is arriving or departing. Regroup after traveling to this hub city or before departing for home or other destinations. You won't be disappointed with your stay.
February 11, 2015