Rated 5 out of 5 by Golfer18 A most excellant experience!
I had the pleasure of spending the better part of 2 months in this hotel. As an American working in China, this hotel met and exceeded my needs on every level. I was greeted every day by a delightful and friendly staff and treated like family. The hotel as a long stay facility was very cost effective compared to other hotels in the area. My room provided a relaxing environment to "come home" to every day. The selection of foods in the restaurant allowed me to adventure with the local cuisine but still allowed some familiar comfort food. I was there during the last quarter of the year and was very surprised to have "Thanksgiving turkey" on the menu and I really enjoyed the first annual lighting of the christmas tree celebration hosted by Mr. Tan and his lovely wife. I know that I will venture to China again someday and there is no doubt in my mind where I will stay. To that fact, I will definately stay at Starwood Properties again.
December 3, 2012
Rated 5 out of 5 by everdown A great beginning
I like to visit the new Starwood hotels as they open in China. This Sheraton has only been open for a couple of months, but it definitely stands out from the other new guys in town (town = China).
One of the biggest problems in Chinese hotels, of any level, is the competency of the staff. Based on my experience here so far, and I've visited just about every place you can visit in this hotel (Spa, Business center, Gym, restaurants), the ability and friendliness of the staff beats any other Starwood property I've met here on the main,and, hands down. Everyone has performed their function well and been (or seemed) genuinely happy to help with whatever I've asked of them.
The only "problem" I encountered was at the Business center where they, for some reason, we're not able to charge my usage to my room. I didn't honestly mind that, but they were also unable to provide me with a receipt, which may not go over well with your CFO when he asks where the money went.
I look forward to returning here in the near future.
August 28, 2012
Rated 5 out of 5 by FromPEK2003 GOOD
GOOD HOTEL ;
Service, Location, Pool, Spa, Food and Beverage, Fitness Center
March 8, 2014
Rated 5 out of 5 by mvcboy Great staff good location
For the price, I couldn't expect more, the staff were always ready to help, especially Guest Service manager, Sabrina Fan, who is always helping with any concerns or questions, replying to my emails and resolved all issues I have, many thanks to her for the recognition to platinum elite status of mine and I can see her dedication to the SPG program!
July 11, 2014
Rated 5 out of 5 by Tono77 Need to improve the Connections
The wire connection with TV was not available since there was no cables...the guide book told that there are cables in the drawer of table, but there is no drawer.
The wireless connection to the internet was unstable and slow, especially when I connect to Facebook.
July 16, 2014
Rated 4 out of 5 by BoPa Staff assisted my travel plans
Due to extreme weather conditions at our next destination airport my wife and I were semi stranded until Guest Services Manager,Daniel Cheng and concierge Shawn helped me go to the rail station and book tickets to get home. We thank Sheraton for their services. This could have been a stressful chore after three fight cancellations and complicated travel arrangements but our arrangements worked well.
April 4, 2014
Rated 5 out of 5 by Singalong Great customer service
Stayed here for 2 nights. What impressed me was the attentive customer service. Rashila Lobo was very attentive, considerate and proactive, and this made my stay here smooth. The room was also quite spacious, which was nice.
July 17, 2014
Rated 5 out of 5 by AITCH67 Thank you and well done
I am an SPG Platinum member who stays at many properties globally - especially in Asia.
This hotel is outstanding in every aspect - the rooms are great - the food is fantastic wherever you eat and I must make a special mention for the lounge.
Ling Ni and her team can turn a good stay into a great stay - thank you and keep up the good work. cant wait to see you again and thank you.
February 23, 2014