Rated 5 out of 5 by Golfer18 A most excellant experience!
I had the pleasure of spending the better part of 2 months in this hotel. As an American working in China, this hotel met and exceeded my needs on every level. I was greeted every day by a delightful and friendly staff and treated like family. The hotel as a long stay facility was very cost effective compared to other hotels in the area. My room provided a relaxing environment to "come home" to every day. The selection of foods in the restaurant allowed me to adventure with the local cuisine but still allowed some familiar comfort food. I was there during the last quarter of the year and was very surprised to have "Thanksgiving turkey" on the menu and I really enjoyed the first annual lighting of the christmas tree celebration hosted by Mr. Tan and his lovely wife. I know that I will venture to China again someday and there is no doubt in my mind where I will stay. To that fact, I will definately stay at Starwood Properties again.
December 3, 2012
Rated 5 out of 5 by everdown A great beginning
I like to visit the new Starwood hotels as they open in China. This Sheraton has only been open for a couple of months, but it definitely stands out from the other new guys in town (town = China).
One of the biggest problems in Chinese hotels, of any level, is the competency of the staff. Based on my experience here so far, and I've visited just about every place you can visit in this hotel (Spa, Business center, Gym, restaurants), the ability and friendliness of the staff beats any other Starwood property I've met here on the main,and, hands down. Everyone has performed their function well and been (or seemed) genuinely happy to help with whatever I've asked of them.
The only "problem" I encountered was at the Business center where they, for some reason, we're not able to charge my usage to my room. I didn't honestly mind that, but they were also unable to provide me with a receipt, which may not go over well with your CFO when he asks where the money went.
I look forward to returning here in the near future.
August 28, 2012
Rated 5 out of 5 by FromPEK2003 GOOD
GOOD HOTEL ;
Service, Location, Pool, Spa, Food and Beverage, Fitness Center
March 8, 2014
Rated 5 out of 5 by mvcboy Great staff good location
For the price, I couldn't expect more, the staff were always ready to help, especially Guest Service manager, Sabrina Fan, who is always helping with any concerns or questions, replying to my emails and resolved all issues I have, many thanks to her for the recognition to platinum elite status of mine and I can see her dedication to the SPG program!
July 11, 2014
Rated 5 out of 5 by Tono77 Need to improve the Connections
The wire connection with TV was not available since there was no cables...the guide book told that there are cables in the drawer of table, but there is no drawer.
The wireless connection to the internet was unstable and slow, especially when I connect to Facebook.
July 16, 2014
Rated 5 out of 5 by Singalong Great customer service
Stayed here for 2 nights. What impressed me was the attentive customer service. Rashila Lobo was very attentive, considerate and proactive, and this made my stay here smooth. The room was also quite spacious, which was nice.
July 17, 2014
Rated 4 out of 5 by Gavinjuly All things are good
Service is good, staff's attitude is friendly and nice.
July 3, 2014
Rated 5 out of 5 by LogistSao It's getting better and better.
I've been to Hefei many times, and this hotel did make me feel like home. It's not a perfect hotel, but it's almost there.
I wrote about what I didn't like about the hotel, and the next time I visited, I actually saw improvement.
Business trips to Hefei may be boring, but staying at Sheraton Hefei can surely make you feel better.
June 3, 2014