Rooms & Rates

Close
  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.7 out of 5 by 279 reviewers.
Rated 3 out of 5 by This hotel was comfortable and clean. Room was ready when we arrived which was a great start to the weekend. The only concern we had was with the heating system which staff repaired immediately and I do mean immediately. It was also nice to have glass glasses in the room and not just plastic glasses. November 24, 2014
Rated 5 out of 5 by perfect everything about this hotel was perfect from when we parked the truck till we left the parking lot the next day. the staff was great and helpful and with a smile on there face the whole time. Room was clean and very comfy. We had a awesome time. November 17, 2014
Rated 4 out of 5 by Nice accomadations The only problem I encountered was that there was hair blow dryer in the bathroom. all hotels that I have stayed in all had blow dryers. Also there was not a hot tub along side the pool. November 17, 2014
Rated 5 out of 5 by Great! The hotel was perfect- great gym, friendly staff, very comfortable bed & clean and chic. November 15, 2014
Rated 4 out of 5 by The hotel that never dissapoints We have stayed here at least 10 times and have nothing bad to say about any of our stays.That's why we keep coming back. November 13, 2014
Rated 5 out of 5 by A excellent hotel just across the border This was our second stay at this hotel for a girls shopping trip. Will always choose this hotel for value and comfort. Staff are excellent, restaurant excellent and on site. Casino is just across the street for some fun. Wifi is excellent, have not used the pool facility yet but hope to on another trip. I will always make this hotel my choice when visiting the casino or shopping. November 11, 2014
Rated 4 out of 5 by Staff very friendly and genuine I would stay here again the rooms are very comfortable and clean, the staff was great, close to everything as well November 10, 2014
Rated 3 out of 5 by Nice everything was very nice. the room was comfortable. our only issue was the noise. the walls are very thin, it seems, and we had a lady talking on her phone , very early in the morning wake us. we dont get out much, so we saw a show and gambled till 130 am. at around 8 am, there was a dog barking , right outside our door, that also woke us up. it was there for 10 minutes. this was just WRONG! we found out it is a pet friendly hotel, but 2nd floor only. this basically ruined, what would have been a completely enjoyable stay. we didnt get to sleep in, and the noise from the dog, and phone call was unacceptable. everyone was nice that we talked to, but something has to be done about pets being allowed all over. probably nothing can be done about the thin walls. thank you, chuck p November 10, 2014
Rated 4 out of 5 by I LIKED THIS HOTEL The hotel was good for most things. What would have made it excellent is if it included a hot tub. The hallways were noisy because the door was not tight to the floor.The women that checked us in was nice (jesscou) but she spoke very quickly and did not explain what and how the coupons could be used for. For instance, she did not say that the coupon for Fridays could be used for breakfast ,lunch or dinner. She spoke so quickly that it was hard to understand what she was saying. November 4, 2014
Rated 5 out of 5 by Room / Accommodations The room was very nice, clean and comfortable. November 1, 2014
Rated 5 out of 5 by happy hour was unexpected..nice feature I enjoyed my stay..it was my 1st time at a Sheraton,i will stay at another one when I travel October 30, 2014
Rated 5 out of 5 by Staff at this Hotel Words cannot describe how efficient and friendly the staff at this hotel were. October 29, 2014
Rated 1 out of 5 by Paper Thin Walls/No Sound Insulation This has to be the WORST sound insulated hotel I have ever stayed in. I was on the 5th floor, facing Third Street directly across from local casino. I understand that a major street isn't going to be quiet and I can overlook general street noise (car alarms, horns, sirens, street sweepers, etc.) if it's not excessive. The street noise wasn't the real issue. The noise from the hallway and adjoining rooms was absolutely, ridiculously loud...to the point that you'd think I was trying to sleep with the door to my room wide open to the rest of the world. There was absolutely no sound barrier/insulation between rooms. My 2nd morning there I woke up to the sound of someone in an adjoining room vomiting repeatedly. It was absolutely, stomach turningly vile. When I mentioned the poor sound insulation at the front desk during check out the desk attendant seemed surprised. When I mentioned that I'd been awakened that morning by a gentleman in another room retching his guts out she apologized and offered me a breakfast coupon. Seriously...who wants breakfast after having to listen to someone throw-up all morning?? I passed and she offered me extra Starwood Preferred Guest bonus points for my account which I accepted, but will never use. And to add insult to nausea, as she was apologizing again she handed me my bill and informed me that there was a balance to be paid. Apparently for resort fees which I didn't notice when I booked the reservation. So that's on me, but after rechecking the Sheraton website, the resort fee is supposed to include a casino voucher (which I never received). Addiitonally, I never received the $5 food/drink voucher for opting out of room service during my stay. To date, responses from the General Manager and Starwood Preferred Guest services have been less than helpful. October 29, 2014
Rated 5 out of 5 by Amazing Weekend My husband and I recently spent the weekend at the Sheraton Niagara Falls. The hotel staff was extremely attentive and welcoming. Our room was modern and very comfortable. TGI Friday's is located in the hotel and we enjoyed a delicious relaxing dinner. The casino is just a short walk across the street and the falls are a few walkable blocks away. We would highly recommend staying at the Sheraton. October 22, 2014
Rated 4 out of 5 by Problem this time but usually a great hotel Been here many times in last 3 years and will continue to stay here. Recommended this hotel to brother and friend who have also stayed here. Had annoying problem this time though. Wifi did not work. Front desk reset router but it didn't help. Could not email daughter. Finally got front desk to phone her and phone in room died out during conversation. Also missed wake up call because phone did not work. October 22, 2014
Rated 5 out of 5 by Super Friendly at the Falls! From the moment that my wife and I arrived, we felt the warmth and caring, from the bellman through to the registration counter. Tyler took care of our registration and he was fantastic! The ambiance and the location made this our best ever visit to Niagara Falls! October 22, 2014
Rated 4 out of 5 by Nice Room The room was nice and clean. Beds most comfortable for sleep. Only thing I did see negative was grout in shower could have been cleaner October 20, 2014
Rated 5 out of 5 by It felt good as soon as I walked in. Location location location--close to the Fall and an easy walk to the Canada side. October 17, 2014
Rated 5 out of 5 by Great Experience One of the nicest and most attentive staff I have ever experienced at a hotel. I travel for a living and spend 3 days a week in a hotel and rarely experience a staff as caring as that Sheraron Niagara Falls. October 15, 2014
Rated 4 out of 5 by Older Hotel Hotel was comfortable, but appeared old/worn. Excellent staff was very helpful and accommodating. October 14, 2014
Rated 3 out of 5 by Wish the staff knew more I purchased a deal off of Living Social for the wine tour. I was extremely disappointed when every single winery was at least 40 minutes away from the hotel. There was no transportation for it either. I don't see the point of offering a "wine tour" when you have to drive all the way there so you can drive back after you've been drinking for the day. I was also disappointed with the fact that the staff didn't let us know that the Sweet Treats store was closed on Sundays. I wish they would have let us know on Saturday when we got there to go ahead and use the coupon that we received in the deal. If I would have known that we wouldn't be able to use the wine tour, we would have stayed in a hotel in Canada. October 14, 2014
Rated 1 out of 5 by staff not up to date on services available Was a little disappointed in being misinformed by the staff on arrival. We arranged our day around being advised by what time to back at the hotel and when we got back the service was not available. October 13, 2014
Rated 5 out of 5 by columbus weekend hotel was clean, bright and current. front desk staff were friendly & helpful. room was clean and comfortable. great shower!staff at TGIFridays was friendly. only meal I ate was breakfast. very good. October 13, 2014
Rated 5 out of 5 by Fine Wedding Site A block of rooms was reserved for my nephew's wedding and the accommodations were excellent. Staff made every effort to allow early check-in and were very responsive to move the wedding ceremony indoors when weather did not co-operate for an outdoor event. Well done, Sheraton ! October 9, 2014
Rated 5 out of 5 by good hospitality The SPG cocktail hour was very nice. Pleasant, relaxing room and a nice atmosphere. Staff was friendly! October 9, 2014
Rated 5 out of 5 by Wonderful Stay To Begin Niagara University Alumni Weekend Have stayed at the Sheraton At The Falls Hotel 14 times since October of 2011. This stay is for Niagara University's annual Alumni Weekend program. The Sheraton At The Falls has always done an outstanding job of taking care of all of my Hospitality needs. Geoffrey, the Director of Sales, personally inspects my suite before each stay and always makes sure that I am completely satisfied. On this stay, I am in Suite 689, near the corner of the Starwood Preferred Guest level. Dined at lunch in TGI Friday's before checking in and had Hannah doing a great job of serving me a 10 oz sirloin steak. The Hotel's service is outstanding! Stan is a great Bell Servics professional and Tina is a great Front Office Manager who assisted me with my luggage when Stan was not available.Geoffrey provided me with a very nice in-room amenity and always values my business. Have always been impressed with the Housekeeping here. The rooms are always spotless, well equipped, and usually ready before the 3 p.m. check-in time. The Suite 689 features 2 flat screen TV sets, refrigerator, microwave, walk-in closet, new wall coverings, new lamps, new sofas, side chair, desk chair, draperies, art package, and new mirrors in the bathrooms and on the wall at the room entrance. Servicewise, there is no hotel anywhere that values my repeat business more! Come see for yourself why I have returned to the Sheraton At The Falls as much as I do! October 9, 2014
Rated 2 out of 5 by Great location but needs much improvement This hotel is in a great location but it is very noisy and things like lights in the room don't work. We checked-in in the evening and no one was in uniform, I couldn't tell who I should speak to or for whom anyone worked. The restaurant is mediocre at best. This hotel is not quite up to SPG standards and needs to try harder October 8, 2014
Rated 4 out of 5 by Good overall Rooms are large and well outfitted. Bath needed some repairs. Good to have a Starbucks in-house. SPG happy hour very nice. October 2, 2014
Rated 5 out of 5 by Thank you! Everything was excellent except for my experience at TGIFriday's. As a single, middle-aged woman who usually travels alone (personally and professionally) I find that I am often either ignored or pitied by young, female servers. This time I was ignored while a table of three men received all the attention in the world from the same server - their drinks were never empty, their empty dishes were whisked away, the check was taken care of in moments. Plus the food was mediocre at best. But the hotel was beautiful and the service there was just lovely. September 29, 2014
Rated 3 out of 5 by Great but We have stayed at this hotel for years for a conference, usually no major problems but from talking with other guests, the major issue seems to be the keys. Many did not work or were flawed. The staff was responsive but more then one room issue would seem to need addressing by the management. Once they update their key system, I would again rate this experience much higher. September 29, 2014
  • 2016-05-05 T08:12:02.125-05:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-3, bvpage2n
  • co_hasreviews, tv_279, tr_279
  • loc_en_US, sid_3660, prod, sort_default
<<prev 2 3 4 5 ... 11 next>>