Rated 1 out of 5 by thomasoommen Niagara Trip
I spend the night of Aug 9th at the Sheraton at the falls and I in spite of being a platinum member I found the lounge unattended with no coffee or food. I had an issue with the rate given to me and the manager present in the night agreed to take care of it after I produced emails from SPG but failed to do so and I had to return during check out time to have another manager take care of. Had to wait in line for sometime in spite of being an SPG platinum member. The breakfast was not up to standards and i found a hair in the oat meal and had to bring it to the staffs attention. Overall an unsatisfactory experience.
August 11, 2014
Rated 2 out of 5 by StaysALot Dirty and overpriced
At checkin, no recognition of status at all. Resort fee is added to rate. What does it get you? I got 2 bottles of water in my room. One of them had been opened and a few sips were missing. Disgusting. I woke in middle of night with raging sinus headache. In morning, checked the air conditioner unit. Horribly filthy. Either caked with black dust or mold. I SLEPT next to that! The unit itself had a broken access panel, too. Cleanliness is clearly not a priority. This was our 2nd stay. Our first stay, the roof leaked & dripped on our tv all night. Plop.plop.plop. Guess it's time to find a different american-side hotel.
August 11, 2014
Rated 2 out of 5 by IanTel only if unavoidable
Your questionnaire appears to self-destruct if it doesn;t give praise. This is attempt # 4. Good looking but not functional. Rooms not ready for occupants (Had to crawl under furniture to plug in phone and TV). Malfunctioning toilet and non-functioning light in bathroom not fixed after 3 days. Cardboard walls with passers-by in hallway sounding like they were in the room Poor signs (white-on-white). 90 room u-shaped floor with no indication about the direction of the elevator. Banquet staff rushing to pick up dishes, before one is done. However, nice pool==kids happy Good location Friendly staff.
August 20, 2014
Rated 1 out of 5 by NM74 Would have been nice to have been greeted by desk staff.
I checked into this hotel after an eight hour travel day. The desk clerk didn't even greet me - instead seemed put out by doing a late night/early morning check-in. I felt like I was inconveniencing her even more, when I had to return to the front desk to get a new key issued, since the one she gave me didn't work. Not as much as an apology.
Then to make matters worse, I finally entered the room to discover that it was extremely cold, and that the thermostat did nothing to control the ac unit. The only way I could get any sleep was by switching the ac unit off at the mains, (the knob to control the temperature had been removed ) but I had a very uncomfortable night. I did not complain in the morning, since there was little that could be done to rectify the situation- however the desk clerk that was on duty was much more professional, and friendly and showed me the courtesy as a guest, that I should have received in the first place.
August 24, 2014
Rated 4 out of 5 by Jolene Beautiful Hotel with friendly staff
The hotel is a good location if you want to walk to the falls, Aquarium of Niagara, and Casino. The room was nice, but wished it had free WIFI in the rooms.
August 25, 2014
Rated 3 out of 5 by DaveOhio12 Sheraton - August 14
Room was overpriced for the level of service. Ice machine was out of order on our floor. One elevator was also out of order, leading to long waits and delays. No refrigerator in room. Also I have not received a receipt via email.
August 24, 2014
Rated 5 out of 5 by BonoJean Comfortable rooms
Our room was comfortable and met our expectations. Check in was quick and efficient. This was our second stay and would definitely stay again.
August 22, 2014
Rated 2 out of 5 by lj55 Disappointment
Aging hotel- new room carpet appeared to be placed over debris as you could feel things under the carpet in our room as you walked, dogs staying across the hall barked during the night...emergency evacuation of all in the hotel due to a burned pop tart-- No information provided from hotel staff about that. Our room was not made up until 5:30pm. Windows and glass doors so dirty- difficult to see out. We usually LOVE Sheraton hotels- this one we won't consider in the future.
August 5, 2014