Sheraton At The Falls Hotel, Niagara Falls, NY

  • 300 3rd Street
  • Niagara Falls,
  • New York
  • 14303
  • United States
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Rated 3.7 out of 5 by 192 reviewers.
Rated 1 out of 5 by Niagara Trip I spend the night of Aug 9th at the Sheraton at the falls and I in spite of being a platinum member I found the lounge unattended with no coffee or food. I had an issue with the rate given to me and the manager present in the night agreed to take care of it after I produced emails from SPG but failed to do so and I had to return during check out time to have another manager take care of. Had to wait in line for sometime in spite of being an SPG platinum member. The breakfast was not up to standards and i found a hair in the oat meal and had to bring it to the staffs attention. Overall an unsatisfactory experience. August 11, 2014
Rated 2 out of 5 by Dirty and overpriced At checkin, no recognition of status at all. Resort fee is added to rate. What does it get you? I got 2 bottles of water in my room. One of them had been opened and a few sips were missing. Disgusting. I woke in middle of night with raging sinus headache. In morning, checked the air conditioner unit. Horribly filthy. Either caked with black dust or mold. I SLEPT next to that! The unit itself had a broken access panel, too. Cleanliness is clearly not a priority. This was our 2nd stay. Our first stay, the roof leaked & dripped on our tv all night. Plop.plop.plop. Guess it's time to find a different american-side hotel. August 11, 2014
Rated 1 out of 5 Needs maintenance The hotel property needs maintenance. There are many potholes on the hotel property roads and with dimly lit lighting causing injury to my son. Our stay was mostly spend in the hospital than in the hotel and sight seeing. August 19, 2014
Rated 5 out of 5 by Even Better than Last Year Following the multi-million-dollar renovation, the hotel is truly luxurious. While we thoroughly enjoyed our stay, we nonetheless had a few issues that diminished our enjoyment. The major disappointment was a continuing problem with accessing the WI-FI network, which is old and needs updating. We could not access the net with our laptop (Intel based) but did manage to access it with our Ipad (Apple). Also, we didn't realize that putting the "Going Green" hangar on the door the first night of our stay would result in no room cleaning or fresh towels for the duration of our visit. August 13, 2014
Rated 2 out of 5 by Disappointment Aging hotel- new room carpet appeared to be placed over debris as you could feel things under the carpet in our room as you walked, dogs staying across the hall barked during the night...emergency evacuation of all in the hotel due to a burned pop tart-- No information provided from hotel staff about that. Our room was not made up until 5:30pm. Windows and glass doors so dirty- difficult to see out. We usually LOVE Sheraton hotels- this one we won't consider in the future. August 5, 2014
Rated 1 out of 5 by Needs a make over... From the water being shut off, to the dingy dirty drapes hanging on bent hangers, to the mold on the windows, this is not Sheraton quality. I was very disappointed that we stayed there instead of the Canadian side. This was a family vacation and my wife was mortified by the quality of the hotel. It was embarrassing. The reception and club were very nice though August 5, 2014
Rated 2 out of 5 by Not the "Sheraton I was expecting" I was very disappointed with the hotel for starters all through the hotel and in the elevators there was a bad odor that never went away.. and it was very dark , very dark wallpaper, not bright or cheery at all! The staff was friendly and good! the room was small with a very small bathroom!! For $200 a night I was expecting so much more! Won't stay there again... August 15, 2014
Rated 1 out of 5 by This hotel is in really bad status dirty over all and very badly maintained. a disappointment for Sheraton brand over all. Staff are nice but nothing can be done. carpet throughout the hotel is dirty and everything is "poky" August 5, 2014
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