Rated 5 out of 5 by Larry04 Loved the location of this hotel
Centrally located --- so near the falls -- only a short walk to both the New York as well as the Canadian view of the Falls! Courteous staff, great clean room, restaurant in the hotel add up to one wonderful stay!
September 20, 2015
Rated 3 out of 5 by HollyB Hotel has a good location
For the price, I felt it could have been better. $439 per night and it did not include breakfast or really anything else complimentary. The pool area is great but could use a hot tub, as after a long day at the falls, many adults would use that and there's plenty of room to put one. The family suite was disappointing. It was not cleaned well (crayons, paper, pens, etc. were underneath the pull-out) and it just appeared dirty. The room wasn't that big and the only main bathroom was in the bedroom, so everyone had to go through out room. I just felt that for the price it should have included a lot more. The location was great though.
August 11, 2015
Rated 5 out of 5 by Allwood Fantastic experience
I had an amazing experience. Took my family to Niagara Falls and chose to stay here at the Sheraton. The staff was very helpful, accommodating and friendly. I truly felt welcomed which made my experience memorable. The hotel was clean, convenient and reasonable in price. I would recommend this hotel to all friends and family.
August 10, 2015
Rated 5 out of 5 by Gwendy28 Wonderful customer service
We were greeted with wonderful customer service as soon as we walked in to book a room. We weren't sure we would be staying and wanted to inquire about the hotel rates and ended up staying 2 nights instead of 1 ! Suheiri was great! She wa kind courteous and made us feel welcomed. She found us a terrific government rate and went above and beyond to make sure we were taken care of! Because of her we will most definite be returning to this hotel!
July 17, 2015
Rated 4 out of 5 by WVhsw First stay but not our last :-)
From friendly and expedient check-in, three nights of comfortable sleep, through check out, this Sheraton was exactly right for us - Clean, Courteous, and Comfortable!!
July 6, 2015
Rated 2 out of 5 by JJ0129 This hotel needs renovation. Overpriced.
The room is old and needs renovation to renew. Both the entrance door lock and bathroom door lock are not working well. Toilet does not flush properly. Toilet handle was loosen and does not flush the toilet. Shower floor grout lines are moldy. It seems like 2 star hotel but charging 4 star price. Not worth it.
July 6, 2015
Rated 4 out of 5 by Kirk3 Thankyou front desk staff
Kalena is awesome a credit to the Sheraton staff. She made sure my wife and I had a pleasant stay various times asking if all was well. Tyler thank you for your thoughtfullness & Rania your good advise. All of you were so nice during our visit to Niagara Falls. WELL DONE
We do have a suggestion: Please Sheraton Corporate re-paint the halls completely with bright warm colors. I was surprised to see such dark depressing walls and doors.
I do recommend staying at the hotel. Everything was in working order. The AC is so very quiet. Good hot water/overall good service from all of the staff.
June 18, 2015
Rated 3 out of 5 by rrtexas location best part
this hotel is at a great location-walking distance to the casino and near the border-the lady concierge was the greatest I've ever seen-HOWEVER- we had the family suite which had only ONE bathroom for five people which was not good and we should have been informed of that- we did not have enough towels even though we told the head cleaning lady-we did not have enough shampoo or soap, but luckily we had brought our own from home-we did not have enough toilet paper though I left a note about that in the bathroom- we had only one trash can, so we had to ask for an extra. There was only one chest of drawers, so we kept our clothes in the suitcases. My sister had to go downstairs to the restroom to apply her makeup! When you say that you have a FAMILY SUITE, that means several people, including kids. When I made the reservation, the persons I talked to would say, "I'm not sure that room has one or two baths" or " That room should have two baths, but I haven't been up there in a while"...so please know about the bathroom situation before you get this family suite. We were compensated by SPG points, so hopefully I can use them within a year.
June 4, 2015