Sheraton At The Falls Hotel, Niagara Falls, NY

  • 300 3rd Street
  • Niagara Falls,
  • New York
  • 14303
  • Stati Uniti
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Rated 3.7 out of 5 by 200 reviewers.
Rated 5 out of 5 by Got Bumped Had a room booked at the Casino across the street but got bumped when I got there. I was sent to the Sheraton across the street. Staff were very accommodating, gave me a nice suite and I was checked-in, in 2 minutes. The room was as good if not better than the casino. All in all, it worked out great! Might just have to stay here next time! Thanks. July 20, 2014
Rated 5 out of 5 by Mauiva AirCruise travel On behalf of my group I want to thank each and every one at this hotel for assisting in the total satisfaction of my groups stay. It will be a pleasure to return with the next group. sincerely, Sherry Bruce-Wood July 22, 2014
Rated 1 out of 5 by Not for all groups Upon arrival we were told not all rooms were ready. While waiting 3 other groups arrived and recived keys while the group leader I drove for was told rooms still not ready. Management did not even try to resolve nor compesate the group that I had that reserved rooms just as the other groups have. I dont recommend any tour groups use this hotel. As a tour operator I was very dissapointed in the service. June 5, 2012
Rated 2 out of 5 by Old and poor service Came here for a couple nights but was not very impressed. While I did get a suite upgrade, I've got to say that the service was unsatisfactory. Asked for a dental kit at midnight or so and the front desk said "there is no one to deliver it right now, you'll have to come down and take it yourself". Didn't really expect that from a Sheraton. There was a tonne of confusion just between the staff to bring up just two wine glasses and a wine opener as well. Rooms wise, while I did like the layout and spaciousness of the suite, the furniture was evidently old, toilet sliding doors were creaky and the tap looked like it was peeling off. Definitely room for improvement. August 14, 2012
Rated 5 out of 5 by Excellent value. I was very pleased with the staff and accommodations. Near to casino and many other local attractions. Breakfast choice is limited in the hotel. Otherwise great! July 21, 2014
Rated 4 out of 5 by Excellent Staff The staff from check-in, to club lounge for breakfast and happy hour, to maintenance, to food mgr. at TGIF's took great care of us. She tried to get our rooms close together as requested. Unfortunately, our ceiling leaked, but the maintenance moved us quickly at 10pm. Never had to go to front desk. Our cold/unappetizing dinner at TGIF took over an hour to be served. We never complained, but received a voucher for another visit from mgr. July 15, 2014
Rated 4 out of 5 by Great location, some amenities need updating This hotel is in a great location! Central to everything you really want to see in the area. The rooms were very big and clean. The bathrooms were great. Great showers!! Clean! However, did not have any refrigerators/microwaves in the room, which come in handy. Also had to pay to park. No breakfast was included and the only offerings of Starbucks and Fridays was limiting. However, the staff were very attentive. July 16, 2014
Rated 5 out of 5 by A Positive Experience I was very happy with my experience at this hotel. Check in and out were quick and easy. The staff was very friendly and willing to assist me with whatever I needed. The rooms were clean. I really liked that TGI Fridays and Starbucks were attached to the hotel. I would stay at this hotel agan :) June 30, 2012
Rated 2 out of 5 by hotel is old - needs renovation - hallways had a funky smell we got upgraded to a suite from my plat preferred status, the beds were combined into a single bed to make it appear larger, i've never encountered this before, seemed to be a cheap way of making a larger bed! pluses - starbucks - TGI restaurant April 24, 2012
Rated 3 out of 5 by Not good experience I have applied and confirmed Your24, but when I arrived 30 mins after the agreed check-in time, the room is not ready. The staff is not recognizing SPG platinum member. The lounge was not open till I tried 3 times. Room facility is very old, shower water is very small. September 28, 2013
Rated 2 out of 5 by Not up to par Stayed here many times because it is convenient. Only upgraded one time to a room that had just opened and was not ready for a guest. (pushing 2 queen beds together and calling it a big king doesnt work). Lounge is as minimal as it could be. Breakfast is simply bad. April 17, 2012
Rated 1 out of 5 by Worst Sheraton Hotel in this planet Old hotel, unfriendly staff, no one explained Platinum benefits or choices in this hotel, and no room upgrade at all. Sheets were apparently used by previous guests. Only good point is its location. July 16, 2012
Rated 5 out of 5 by The Hotel Staff are Amazing! My wife and I were extremely pleased to have reserved our room at this hotel. We were on our honeymoon trip across the USA and visiting from Australia. Our Guest Services agent (Rania Roach) was exceptional. With her help and excellent attention to customer service, our stay at Sheraton at the falls could not have been better. We WILL certainly stay at this hotel in the future! The General Manager (Ron Draegmyer) also went out of his way to welcome us and help make our stay an enjoyable experience. The staff was also just as helpful and their dedication to providing excellent customer service was evident. Thanks guys for helping make our honeymoon trip an enjoyable experience. We both agree that this hotel exceeded our expectations an was certainly "the best" out of our many hotel visits during our honeymoon trip. Diana and Chris October 14, 2013
Rated 5 out of 5 by Friendly staff stay there for 1st time, will be back soon :D May 12, 2013
Rated 5 out of 5 by Relaxing Night Stayed overnight during our daughter's orientation at Niagara University and had a very relaxing night. July 17, 2014
Rated 3 out of 5 by Clean and great location, but not great service The location of the hotel is great only steps from the Senica casino, hotel is clean and looks comfortable...... but there was a couple of things that left a sour taste in our mouths. On the second evening my wife and I wanted to take a shower at 10 pm or so, there was no hot water. We called the front desk and told them, they said it was the first they heard of it. We got a call about an hour later asking if we wanted somebody from engineering to come look at it, it was a little late then, we had already gone to bed. On check out we told the lady checking us out, she said oh, sorry to hear that and proceeded to check us out. Why ask if you are not going to do anything if people tell you there was a problem. The next morning we got our bill and the 2 coupons had not been deducted so I called the front desk and they said they would take them off the bill when we "went down" to check out, I guess if you just let them put the balance on your credit card and don't go down in person they would not give the discount, a bit shady in my eyes. Then when we leaving there were three maintenance men were having a party out front the elevators cleaning up some graffiti on the wall. One of them commented "glad it was only pencil it is easy to clean" then why do you need three people to do it. Maybe they should have been fixing the piece of missing wall paper in the front of the elevator where they were cleaning. It was a nice place just not great service. November 14, 2012
Rated 5 out of 5 by Outstanding Stay For New Years' Eve Into January 2014 The Sheraton At The Falls Hotel features a truly exceptional Guest Services staff that sincerely appreciates my repeat business. Allyson checked me into the Hotel on December 30th with efficiency, pleasantness, and helpfulness as well. Geoffrey, the Director of Sales, always personally inspects my rooms and makes sure that everything is in order. In room 689, a King Executive Suite, on this stay. Room was at the corner of the building, so it was real quiet on New Years' Eve. Room was spotlessly clean and was recently renovated with new wall coverings, renovated bathroom, new draperies, new full-length mirror, new desk chair, desk lamp, art package, new heating/air conditioning units, new sofa, side chairs, two new side lamps by the bed, and features such as two TV sets, refrigerator, microwave, walk-in closet, in-room coffee maker, and an extensive bathroom toiletries amenity package. The Sheraton Sweet Sleeper Bed could not be more comfortable. The TGI Friday's serving staff is outstanding in every way! Alanna, Michelle, Laura, and Wendi have served me for years here for breakfast and are always very pleasant, efficient, and anticipate my needs. Courtney, Jennifer, and Sam have served me for lunch in the same efficient and caring way. The SPG Lounge is well-served by Lisa, Holly, Shylo, Courtney, and others that serve wine and appetizers in the evenings and breakfast in the morning. Have always been impressed with the work of the Housekeeping staff in terms of there pleasantness, efficiency, and thoroughness. Is the perfect place for New Years' Eve as far as near all of the activities that evening as well! But the staff of the Hotel is truly what makes Sheraton At The Falls so special and why I have returned as a guest thirteen times since 2008! Come see for yourself how caring a Hotel staff can really be! January 2, 2014
Rated 4 out of 5 by Vacation Stop We stopped at this hotel while traveling home from the east cost to WIsconsin. The hotel is older with the decor slightly outdated but the friendliness of the staff and cleanliness of the room made for a very positive experiance. The hotel is directly across the street from a casino and walking distance to the falls. When we arrived home, we realized we left an extremely important item in the room safe. The staff and Allison in particular went outof their way to recover our left item and ship it back to us. I would definitely recomment this hotel and will stay here again in the future. June 25, 2014
Rated 3 out of 5 by Good value, don't expect excellent housekeeping We stayed on points, two rooms. One was ready at 5 when we checked in, the other was still not ready at 6. We asked for a refrigerator. Had to ask again at 9 pm. Finally got it. The room smelled stale. There was a portable air cleaner running, but not helping much. The room was not cleaned well on the second day. On the bright side the reception staff were very friendly and helpful. The bed was comfortable and the room bright and spacious. The SPG reception was nice. I would stay here again, if necessary, but I would be prepared to expect sub par housekeeping. August 15, 2012
Rated 5 out of 5 by Great vacation spot Very clean and nice personnel, July 2, 2014
Rated 5 out of 5 by A Memorial Day Weekend Stay Of Excellence The Sheraton At The Falls and its outstanding service and facilities, combined with the breathtaking scenery of Niagara Falls State Park is the perfect place to begin the first unofficial weekend of summer. Have stayed at Sheraton At The Falls during various times of the year, and have always found the service to be both personalized and caring. Lou checked me into the hotel on 5/25/14 with both graciousness and efficiency. Stayed in room 505, a King Executive Suite. Within the past year, the rooms have been renovated with new sofas, side chairs, desk and floor lamps, new bathroom and desk mirrors, art package,new wall coverings,,mirror at the room entrance (full length), new cordless phone, and much more. Alanna, Michelle, and Laura have provided me with outstanding service at TGI Fridays at breakfast for several years now. While the breakfast buffet and steak and eggs are very good,it is their attention to detail, efficiency, and warmth that keep me coming back to the restaurant. The SPG 6th Floor lounge is well serviced by Jess, Holly, and Patty for both breakfast and evening snacks and refreshments. A new Hershey's Sweet Treats shop just opened at the Sheraton offering guests in-house candy treats, fudge, milkshakes, and ice cream. The Sheraton At The Falls is well located near the Seneca Niagara Casino, Niagara Falls State Park,along with being right next to bus stops for local buses. Geoffrey has done a great job coordinating my stays here for years. He makes sure that all of my needs are taken care of. The indoor pool, fitness center, business center, and banquet/meetings facilities are all first rate and serviced by detail-oriented professionals. Sheraton At The Falls is not just a well-run hotel, but a hotel that truly helps its guests to connect with each other in the tradition of Sheraton. Come stay and find out how truly caring a hotel staff can be! May 26, 2014
Rated 3 out of 5 by What Hot Water? Hotel management should have been proactive than reactive to the situation. There wasn't any hot water available morning of Feb 12, 2012 and hotel was at maximum capacity. The discount varied as you approach to check-out. Woman ahead of me was given 50% off immediately, while I was initially given just $20 off. Had to request the 50% off. I found out that several co-workers had spent the night too and did not receive any discount for the inconvenience. I will not recommend this hotel. There is another hotel available across the road. February 13, 2012
Rated 4 out of 5 by Disappointed Just returned from a 3 day stay at the Sheraton. On our 1st night we went to the reception at 5pm and was told that we now needed a ticket to get in. At the front desk we were told the polices have changed and you now have to be a gold or platinum customer before you can go to the reception. We were very disappointed and we shared that with the clerk at front desk, they were very understanding and said that the policey has changed and that they would give us tickets for that night but thats all they could do. I visit that hotel often and again I am very disappointed that management feels that if your not a gold or platinum you are not worthy of the reception. I paid the same amount if not more for my room and I am not able to receive the same services. November 9, 2012
Rated 3 out of 5 by This hotel is in a good location Close to the falls and the border crossing, and directly across the street from the Seneca Casino. Room was comfortable and clean. Cost was comparable to other hotels in the area. Will stay there again. July 8, 2014
Rated 5 out of 5 by A Pleasant Surprise From the moment we checked in we were met with open arms and given complete attention and right across from the casino was the best and the tv's were huge and the bed was like a cloud and the view was right out to the casino and the TGIF was incredible and the Starbucks was delicious and the pool was like bath water...need i say more?! I would say the only thing that took me was the cost of parking as i didnt expect to pay for parking since was a guest of the hotel but who knows maybe it is always like that. October 31, 2012
Rated 5 out of 5 by Home away from home....... This was our first time staying at this site.We were going to the Seneca Casino so it was perfect as it was walking distance.Also having TGI Fridays right on the premise, it was nice to have a relaxing dinner and we were steps away from our room. The bed was sooooo comfortable and the stacked cozy pillows made for a wonderful nights sleep. We were also welcomed with some pretty awesome perks....$30. Coupon for the casino...$5. for TGI Fridays .....the hospitality room for the SPG guests was a welcomed surprise too. All in all we were very pleased with the overall experience and were very glad we chose to stay there. Only down side our view was the top of the buildings.....would of loved a better view. Also in out room it was great to have free botted water but only 1 bottle is complimentary and 2 people were in our room. I thought they were both free and used both......$2.50 for a small bottle of water is pretty steep.On the other hand Starbucks coffee is another great perk. Sheraton Hotel......you did yourself proud! April 29, 2014
Rated 4 out of 5 by This hotel has gtrat location We could not sleep after 6am because of the brigt sun peeping theough the window . There were no curtain (except sheers) on the windows Hallway was very noisy. Pillow covers were not even irioned.. July 7, 2014
Rated 4 out of 5 by Overall, very good All was very good. One small inconvenience. When we were checking in or out, it would have been nice for the front desk to tell us that parking is validated for hotel guests. Not once upon check in or out was this feature mentioned.Did not find out until we were pulling out of the parking lot. July 5, 2014
Rated 2 out of 5 by Very disappointed. This was the second time we had been to this hotel. The first time was wonderful, this time around was very much lacking. We arrived at check in and were told our room was not quite ready it may be another half hour or so. Which is ok. BUT This was said to MANY MANY poeple with various reasons. We waited over two hours for our rooms to be ready. After driving four hours with 3 kids really not acceptable. Day 2, out all day, come back to the room a little after 2:00 to relax and watch the US Womens soccer gold and our room has not been cleaned. Call downstairs, and more excuses. Front desk service was very disorganized, I was very disappointed in the way they handled the situations regading the housekeeping issues. Management needs to fix the problems that they have running in that hotel. August 17, 2012
Rated 5 out of 5 by Wonderful Hotel Hotel was great, I had no problems while their. It was near my conference, and I got to walk to the falls in the afternoon. Everything went fine and I had no rear problems while their. June 17, 2014
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