Rated 5 out of 5 by Flyingtailor Nice surprice
I always stay on the Canada side of Niagara Falls but this time tried this hotel across the bridge and was very pleasantly surprised. Great location nice rooms good parking. Looking forward to coming back.
March 30, 2016
Rated 5 out of 5 by Cm1961 Cammie
I live an hour away, and this hotel is across the street from the frequently visited Seneca Niagara Casino. My last stay was 4 years ago, and was just ok. This hotel has been totally renovated and WOW what a difference. The addition of the Rainforest Cafe, and the tunnel under 3rd Ave to the casino/resort is so fabulous! (Bring your coat though, the Senecas have not extended their side of the tunnel to the door, so the short walk through their parking lot can be cold/rainy.) We aren't big gamblers, so we mainly enjoy the big name entertainment at the casino.
The Starbucks in the lobby is perfect for a morning wake-up or after hours hot cocoa or cold drink. There is also complementary Starbucks coffee and tea in every room. Niagara Falls (the actual waterfalls) is a block away, and the outlet mall is a 5 min drive.
If traveling without kids (especially adolescent hockey teams) request a room up and away from the team -booked floors in the Winter.
February 28, 2016
Rated 5 out of 5 by Verified Reviewer Excellent Staff
We stayed during winter for 6 nights. We feel that all hotels have little flaws but at this hotel all the little flaws can be overlooked because of the staff. We want to extend a deepest gratitude to Patrick, Lisa, Shy, Daniel and Joanne. You all make things in a way the we felt like family that who cares about little flaws. Because of you our vacation was more than perfect. Again thank you for being so awesome with us. We love you all and because of you we will definitely come back to stay at your hotel next time we visit Niagara Falls.
February 22, 2016
Rated 3 out of 5 by FullDisclosure101 Hidden Fees & Charges
The hotel and amenities were fine, however, we were surprised to be charged multiple hidden fees and charges. We were sent to this hotel through the registration with a local kids hockey tournament. Although our team signed up for the tournament several months in advance, we were not provided with the hotel information until just over a week prior to the event. We were advised by the tournament organizer that the cost of the hotel would be a flat group rate. Upon confirmation of our reservation, the same flat group rate was confirmed by the hotel. However, upon arrival and check-in we were provided with individual contracts to sign, which identified several unexpected fees and charges. Apparently, these additional fees and charges were negotiated between the tournament organizer and the hotel sales manager, however, they were not communicated to our team, by either one. The additional fees and charges included an optional tourist tax, parking fee (even though we did not have a vehicle), and a "Resort" fee, charged per room/ per day, on top of the flat group rate.
February 11, 2016
Rated 1 out of 5 by NFSheratonDisappointment Inept staff
The reservation staff at the hotel (not at the 800 number) was unresponsive. The check-in staff was inept. The housekeepers failed to replenish coffee, etc. Overall, a terrible experience.
January 27, 2016
Rated 5 out of 5 by LZzzz Beyond expected
Service from from lounge and front desk staff is excellent.
January 14, 2016
Rated 4 out of 5 by PghBram Good Stay but Slow Check In
Check in process is very slow with max 4 people and everyone getting package deals. Waited nearly hour to check in. Disappointed hotel does not have hot tub in pool area. Room was good and TGIFridays on site is good.
December 31, 2015
Rated 2 out of 5 by Ganapathy Hotel staff were very nice, but did not like SPG service
I was trying to book the hotel online thorugh SPG website and it was very confusing when I selected hotels + free breakfast. It would not take my points but would not tell me Free breakfast is not eligible for SPG star points , So called the SPG customer care, and lady offered help to book it for me, but again failed to follow my instructions and booked a wrong room for me. So, you guessed it. When we arrived at the hotel, we were welcomed with a wrong room and finally the hotel staff were kind enough to offer us a roll away bed to accomodate us for that night !!
What a messup by SPG customer service !!!. I will never call them again to book another room for me
December 16, 2015