Rated 4 out of 5 by Ali2014 Great facility & front desk staff
Great front desk and restaurant staff. Wonderful lounge with outside area. The lounge staff was rude and really needs to focus on service rather than making guests feel like they are not welcome to eat. Free parking was very convenient. Rooms are great, but require to improve Air Conditioning. Front desk was wonderful at recognizing SPG Ambassador status.
September 7, 2016
Rated 5 out of 5 by zulfi1955 This hotel has strategic site
This hotel has strategic site,grate service
May 28, 2015
Rated 2 out of 5 by Alizemim ROOM PROBLEM
roof of my room rain lekage problem. I woke up with dropping of water, and i couldn'y sleep. I though that there was arain and coming from outside but when i checked it was indise of room, from roof ( window side), water dropping..
April 3, 2015
Rated 4 out of 5 by Kully84 Lovely hotel
This is our second time we have stayed in the Sheraton Bursa and this time for 1 whole month and thoroughly enjoyed our stay. The reception management attended quickly and kindly to our every need. One of the main highlights was the friendliness of the waiter staff, there were a few times where we had trouble communicating due to the lack of English speaking knowledge. However the staff who we could communicate with for example Kursat, Nilufer, Altan and Arda made our stay that extra special, not only did they provide the normal standard of service but exceeded our expectations through-out the days, from breakfast to room service and even in the club lounge, we would definitely love to return to again purely for the service by these members.
Some negative points are the lack of English when ringing to guests service, on a number of occasions I requested for either room cleaning or something to drink and the lady on the end of the phone took my request but it was never followed with. Being a 5 star American Hotel I would expect a little more English speaking staff. Another point we noticed on a few occasions at breakfast was the breakfast manager I think by the name of Mustafa, was rudely speaking with his staff in front of customers. I felt this being a little unprofessional, seen as they do a fantastic job. On a whole we would definitely be returning to this lovely hotel.
February 11, 2015
Rated 5 out of 5 by BbadrR This hotel is a asom hotel
nice - romantc - relax - betful
August 16, 2014
Rated 5 out of 5 by Andi61 Feel good in a friendly atmosphere
Very comfotable rooms. Friendly and helpful personal. High quality all over. No question, you don't have to search something else. Stay here.
July 21, 2014
Rated 5 out of 5 by CS06 Guest Service
Quality of guest service was excellent,
Great location and easy access to attractions. Very friendly team and Narr Restaurant must try!
Special thanks to the GM for ensuring hassle free and quality guest service and the Executive Chef for the delicious food selection,
July 17, 2014
Rated 5 out of 5 by VSarah14 Buisiness Stay
The staff were exceptionally helpful and the room was great especially the super comfy bed!
June 26, 2014