Rated 4 out of 5 by DivaGram A Comfortable Night's Stay in Agoura Hills
If you find yourself traveling the 101 Freeway heading south toward LA, but don't want to brave the city itself, you might want to stop at the Sheraton in Agoura Hills. Set on a hillside, away from the hustle and bustle of traffic noise, the hotel is large, comfortable, and boasts a great pool, lively bar, and good eats. The beds are wonderful, and the staff very helpful. Only minutes to dining and other entertainment venues, you are also able to access Malibu just over the hill. Universal City, and Hollywood are only a 20 minute drive, and all the other attractions that LA has to offer are easily accessible. Another plus...the hotel is pet friendly!
July 8, 2014
Rated 4 out of 5 by FEBasci Malibu alternative
We booked the hotel as it was the most convenient and cost effective hotel in the area to visit our friends living in the Malibu canyon area. it was easy access to the highways and the mountains so getting around was great. The weekend we stayed was booked solid and had hundreds of people about the place. The public spaces could accommodate them. The rooms were well insulated and didn't hear anyone. The hotel views were not what you would call stellar; our balcony opened to the roof top units of the adjacent restaurant and public spaces. The sun courts near the pool made up for that as a nice quite place to read a magazine.
July 22, 2014
Rated 4 out of 5 by Inha Some notes
I had some issues regarding noise from other guests and it continued although I called the reception.
I ordered room service once and they forgot my request.
I skipped the room cleaning but the cleaning team should check if any items must be replaced (like soap, facial tissues, body lotion).
Overall it was a nice stay and I am happy to be back in September.
July 26, 2014
Rated 3 out of 5 by BlindAndElderlyWithCane Special Requests are agreed to but not delivered on
I needed an accessible room with two beds. I was told this was not possible but that they could provide a king bed and a single rollaway. My daughter booked the room over a month in advance and confirmed the room and rollaway the week before but when I arrived they had given away all of the rollaway beds and couldn't get one until the middle of the night or the next morning. They offered to move me to the club level without accessibility but that was the whole point of the special request. No other recompense was offered in spite of having to shift someone to a family member's home at the last minute. One of the two elevators was broken through most of my 5 day stay. A catering order for brunch on my granddaughter's wedding day arrived without cream or sugar for the coffee service and it took 3 calls and 2 hours to get it. My daughter put together gift bags for wedding guests at the hotel but only half of them were given the bags when they checked in. Wonderful time with family but wouldn't stay at this hotel again.
July 16, 2014
Rated 5 out of 5 by Jrjrlr Great outside seating area for family hangs
Hotel had excellent staff - very customer service focused. Also amazingly comfortable beds. We were here for a family wedding and the outside fire pits and seating made for the perfect spot for a family hang.
July 23, 2014
Rated 5 out of 5 by Manuelmanvc An amazing welcome at the front desk
It was all about Felipe! From the moment I looked at his name tag and we both realized we were Spanish-speakers, we launched into a wonderful repartee about the World Cup, Colombia (his native country), Spain (our respective ancestors' homeland), and life in SoCal. He made my arrival a pleasure and took care to let me know he would be at the ready to address any concerns I might have.
A great stay!
July 20, 2014
Rated 3 out of 5 by Mads My Stay
** Wifi keeps dropping the connection. Sometimes the network is completely down for hour to couple of hours. I had to log off from a meeting.
** Free Breakfast at Club Level is under staffed. One guy keeps running from one place to another due to over whelming crowd.
If you are late by an hour, nothing left to eat except cereal.
July 21, 2014
Rated 5 out of 5 by Eous1 Good business hotel
Has everything I need for a business trip. The good ratings above reflect the loud A/C unit that kept waking me up. I don't remember being recognized for being SPG member. I'm not a high level SPG member so I didn't expect to be greeted with fanfare.
July 21, 2014