Rated 2 out of 5 by Luis80 Hotel room needed a handyman
The room was clean and comfortable beds besides that the room wasn't that great had issues left and right. One the phone didn't work in the room as well with the refigurator. Then while brushing my teeth I notice the sink was leaking from under all over the floor. Then when I tried to connect to the internet in the room I got charged twice and had to call their IT department to get it to work at first then it was spotty. I told the front staff people that I had a bad phone and they said they would send someone over from engineering while I was out at my race and would be fix when I got back..... Guess what that didn't happen Over all I wouldn't stay here again due to all the issues I had, I was very frustrated with the facility.
December 9, 2013
Rated 4 out of 5 by kellyninja Nice Stay
Our room was on the 4th floor facing the shops down the hill. It was clean, comfy, and the bed was awesome!!! We relaxed and didn't hear much noise from anyone outside except in the morning when the people in the room directly across from us had something happen to them that the paramedics and hotel staff were rushing to. That's naturally something that couldn't have been controlled.
The breakfast didn't look great so we opted to eat elsewhere, but aside from that, I would definitely stay here again.
December 3, 2013
Rated 5 out of 5 by Swallows14 Quiet and comfortable
Room was clean and has a comfortable bed. The 5th floor offers a nice free breakfast and snacks throughout the day. Nice departure point for state parks and beaches.
WiFi not free in the room though.
December 3, 2013
Rated 2 out of 5 by Shafiz Unacceptable Hotel
We were given a room to be tortured, nothing less. It's a shame for management. Really disgusting. We had a horrible stay.
AC was making so much noise, and would not stop. Then around 4am different noises was coming from above our room, such as people walking with high hills, moving tables around, moving furniture around all the way till 10am. And again from 11 am till 1 pm again. I called the front office and she indicated that we were under Club member room, and that's why we hear the noise. Why do they even rent those rooms, We had no sleep at all, and Victoria at the front desk had a talk with the manager and she gave us two complimentary breakfast, I wish we never had that horrible breakfast, disgusting coffee, bad quality food. We left to try to take a shower, found dirty towel, so do you really expect us to stay again at your place??
Forget the breakfast, and your hotel. We were tortured and had no sleep at all.
November 30, 2013
Rated 5 out of 5 by Brad1000000 Suburban Oasis
Very nice and well maintained property in a very green setting just off the interstate and not too far from northern LA. There's a nice outdoor pool and seating area with fire pits, as well as a fairly typical but good restaurant and bar. Staff is very friendly, and platinum received club level upgrade. Club service appears extensive (they even have a specific "dessert" time from 8-10), but the room is small, computers are exposed to the eating area for no privacy, and food/beverage selection is pretty limited. Because I wasn't actually on the club level, I was also offered a complimentary breakfast buffet in the restaurant, which was pretty nice and had plenty of options. I would definitely stay here again.
October 27, 2013
Rated 3 out of 5 by marathonrunner275 over all good
the one weakness I would have to say is the food, the cooking is good. but not excellent. the chicken sandwich I ordered was dry, this happens when it is over cooked. the dinner I had the night before was something you expect from a college dormitory. for convenience fee and average market value it seems to be on par. I guess you have to pay more to get anything excellent these days. the staff at dinner seem disorganized and unprepared perhaps from the lack of customs, I really don't see many people traveling in this direction. so over all it's what I expected for my money. friendly staff, appreciate the shuttle to the starting line for the marathon race
November 12, 2013
Rated 3 out of 5 by Kingrobert Dirty Rooms
This was a suite and the carpet was dirty, the ceiling has tape holding it together, the couch is old and dirty. For the price and the caliber of the hotel I was greatly disappointed. The front desk just stated well it going to be remodeled soon. That does me no good!!
November 25, 2013
Rated 5 out of 5 by AMSPG Excellent Location for a Quick Malibu Trip
My wife and I decided last minute to head over to Malibu for the Labor Day weekend. Being an avid Starwood member, I looked for a few hotels in the area. We chose this hotel because of the great points and cash offer, and it being near Malibu.
After a day of Mountain Biking in the Malibu Mountains, we arrived to the hotel tired and needing a shower. The hotel was very nice and clean, the service was quick and efficient, and the rooms were in near perfect order.
We ended up heading out to Malibu for dinner which is a really nice drive through the canyon and only takes 30 minutes or less.
Overall, we will definitely stay at this Sheraton again.
September 6, 2012