Rated 5 out of 5 by UCLAMom Always a great night sleep
Our daughter is at UCLA and this is our go to hotel when we visit her. We have found the staff to be very helpful and the facilities are outstanding. Thanks for making us feel at home with a good night sleep and the club floor extras.
June 15, 2013
Rated 4 out of 5 by bowlergirl67 Near Perfect
Only recommendation is that contential breakfast should be automatically included in reservation price. I'm so used to those hotels that offer this service, that I was very surprised to learn that Sheraton did not offer this.
September 19, 2012
Rated 5 out of 5 by MaryfromKC Service with a smile!
My sister and I just returned from a family wedding. We stayed at the Sheraton in Agoura Hills. This hotel was very nice and the staff was excellent. They not only let us check into a room early in the day but were always friendly and personable. We did not have a car but we did get taken to several nearby places from the complimentary hotel shuttle. The front desk people were always willing to answer questions and gave us great service with a smile. When we would hear them say, "have a great day", they meant it. I would definitely recommend this hotel to anyone staying in Agoura Hills.
July 1, 2013
Rated 5 out of 5 by Carol3 Exceptional Stay
Our women's group used the Sheraton Agoura HIlls for a women's retreat. The staff and accommodations were by far the best we've experienced at a retreat weekend. We will definitely be coming back!
September 25, 2013
Rated 3 out of 5 by wiw84 Good and Bad
I gave low marks for a number of reasons. The room was alright, (worn and need of refreshing) the view was horrible but the fact that we showed up an hour before check in and given a room was nice. The bed was very comfortable, however the noise from the hallways made a good rest unlikely. The amenities(shampoo, conditioner smelled nice but were strange and ineffectual. The bar staff were slow to acknowledge customers and the food service speed was very slow. The staff we had the event were very good but I question why the bar could not be restocked when there was a large demand for certain items. The room service breakfast arrived on time. The eggs were cooked as ordered the potatoes were almost raw and the bacon was overcooked to the point of brittleness. The check out was quick but we left unsure of the charges to our room.
August 4, 2014
Rated 4 out of 5 by TriathletAZ Triathlon Weekend
Good hotel and right across the street from a great brewery: Lab Brewery. Great location off the freeway, by gas stations, yet no traffic noise. The hotel bar could use some good local CA beers!
September 21, 2012
Rated 4 out of 5 by Flyingtailor Park Like Setting
Very nice Hotel great location and a great drive to Malibu through the mountains. Good staff fast and friendly. The hotel is just average as far as Sheratons go but clean and great location.
May 6, 2013
Rated 5 out of 5 by Staycationer Convenient Hotel Right off the Freeway
Fiance and I were looking for a place to getaway, not too far, but not too close to home. This was conveniently located off the freeway and met our very few needs for a short one night stay.
We stayed on the club floor, which includes breakfast, evening hors douevres, and dessert. The breakfast had eggs, muffins, toast, ham, fruit, and oatmeal with brown sugar and cranberries. The evening hors douevres consisted of meatballs, cheese and crackers, and fruit. Dessert was just a 2 layer cake. It was meh. The club lounge is open 24 hours with a room key, and you can go in there for water or soda as you please. I did see a printer and a computer in there as well, but did not need to use it. The only downfall was that there was no honey or lemon for my tea.
Oh, and we wanted to go swimming in the afternoon, but there were too many kids running around doing cannonballs. We decided to come back at 6pm, and there was no one but us, which was nice. I wanted to enjoy the jacuzzi, but unfortunately, it was an unpleasant shade of green. I didn't dare go in.
Aside from the jacuzzi, good experience and good value.
May 31, 2012
Rated 5 out of 5 by NzNz Great Hotel
Everything was great except the internet policy. I stayed for two nights and had to pay each night for internet. Would be cool if it was a one time thing for extended stays.
February 14, 2013
Rated 5 out of 5 by MJ1945 All I have come to expect from a Sheraton facility
I expect quality at a Sheraton and this facility has it - with one exception. Parking is very bad, and they do not have valet. Ladies, bring tennis shoes for the walk.
September 26, 2012
Rated 4 out of 5 by bill bellman very helpful
iam handicapped from surgery
bellman at arrival on monday 4 pm very considerate and helpful in accomading my needs
please recognize and thank him
bill moore room 508
April 17, 2013
Rated 5 out of 5 by Markinarizona Awesome stay!
Excellent in every way. I was so pleased with the convenient location, the comfort and cleanliness of the modern rooms, the beds, and the staff were amazing.
August 8, 2012
Rated 4 out of 5 by Carmen0123 Springbreak
Glad our guest room was on the 3rd floor SPG level.
March 12, 2014
Rated 3 out of 5 by marvinb50 good but not great
The staff was very nice but
the internet was slow and I had to sign in sometimes 3 times a day.
The towels were so rough it was uncomfortable.
January 19, 2013
Rated 2 out of 5 by jorger room smells bad
Hotel is great .. The only problem I had was the carpet was dirty and the room smells bad also the sheets and pillows had a bad smell.
April 6, 2013
Rated 3 out of 5 by krt1 Conflicted
I needed to stay one night to break up a long travel day. I called ahead to notify that my girlfriend would arrive before me and could I please arrange the gold status upgrade and gift prior to her check in. Welcome gift arranged, no upgrade.
I spoke with Diana and requested a congratulations surprise for my girlfriend's arrival, as she had just completed a huge certification exam. Diana was awesome and delivered a card and goodies on a platter - very impressed!
Facilities were nice, bar was decent, room was pretty clean. The AC however, was a huge problem. Without it, the room was unbearably hot at 2am. With it, a violent rattling every time it fired up - waking us up approximately every 20-30 minutes. Being after 2am and needing to be up at 6am, it seemed a lose-lose-lose; try to transfer rooms for less than 4 hours, sweat it out, or intermittent naps...it made for a very tired work day the next day. I even heard the neighboring rooms' rattling AC - perhaps it is time for a cooling system upgrade.
Breakfast delivered exactly when ordered and as expected.
Overall, the great staff saved this stay but the AC ruined any chance of a good night of sleep.
January 24, 2013
Rated 2 out of 5 by Roadhog13 Very tired
The room was worn down and very tired. the carpet was gross and the walls and bathroom were very beat up.
October 19, 2012
Rated 5 out of 5 by Raiders805 Love this hotel
This was my first time staying here and I loved it. The rooms are very nice and clean. They offer so much it's great.
May 13, 2013
Rated 3 out of 5 by Vas60 Not upto Sheraton standards
The room, amenities and cleanliness are not up Sheraton Standards. Customer service is indifferent.
September 24, 2012
Rated 4 out of 5 by HBBM Pets stay free
Suites are spacious and bathroom is large.
October 11, 2012
Rated 3 out of 5 by PWG1 Paul's review
This is a very ordinary hotel.
March 30, 2013
Rated 4 out of 5 by GB1951 Beautiful facility
Beautiful facility with full amenities at a great price.
August 10, 2014
Rated 3 out of 5 by marathonrunner275 over all good
the one weakness I would have to say is the food, the cooking is good. but not excellent. the chicken sandwich I ordered was dry, this happens when it is over cooked. the dinner I had the night before was something you expect from a college dormitory. for convenience fee and average market value it seems to be on par. I guess you have to pay more to get anything excellent these days. the staff at dinner seem disorganized and unprepared perhaps from the lack of customs, I really don't see many people traveling in this direction. so over all it's what I expected for my money. friendly staff, appreciate the shuttle to the starting line for the marathon race
November 12, 2013
Rated 4 out of 5 by NCarter Great Experience
My husband and I thoroughly enjoyed our stay here. Hotel room was clean and comfortable. Pool area was awesome. My only qualm was that the food (particularly breakfast) was way too expensive and I think its ridiculous to charge for wi-fi.
August 5, 2014
Rated 4 out of 5 by AJR14 Serviice is great
Front desk is helpful and friendly and several remember me from month to month. Jennifer and Kate in the restaurant are so helpful, personal and professional. Their smiling faces are always a welcome feature to my stays in Agoura.
August 4, 2014
Rated 1 out of 5 68 Year Old Vet Refused Service at the Bar
We had a block of rooms reserved for our son's wedding. Planned on entertaining our guests at the lovely Sheraton Agoura Hills bar. However, even though we are in our late 60's and my husband is a veteran, the waitress and bar manager who were half our age demanded to see our id's. We refused and took our business and our guests elsewhere. Later that evening, when my husband asked to talk to the hotel manager, security guards were called. It was an awful and embarrassing experience and thoroughly ruined our son's wedding stay. The room was adequate, but had a cracked, unsanitary sink. It had a balcony that overlooked the hotel roof and air conditioning system.
August 13, 2013
Rated 1 out of 5 by TonyD697 Valued Guest Until You're Not
I had confirmed reservations for 3 double-bed rooms. I contacted the hotel the morning of check-in to advise I would be arriving late. I added two other names to my reservation in case they arrived earlier. I arrived at the hotel to find they only had one of the 3 confirmed rooms available. The hotel was "completely booked" due to a couple weddings that weekend. Despite having reservations, I waited nearly an hour to see what hotel staff could do. What could they do? Ultimately, they "stole" a double-bed room from another guest and offered me 2 double-bed rooms and a King room with a rollaway. This still left me short a bed for one person. I was then told they have run out of rollaway beds for the weekend so now two people have no place to sleep. Hotel staff was sympathetic but offered nothing else. I was reluctant to accept the rooms however, at 11pm, it was impossible to locate 3 rooms at another hotel.
Beware: As a 'guest', you'll need to accommodate the hotel rather than the other way around. Don't expect any assistance staff/manager or otherwise.
August 3, 2014
Rated 5 out of 5 by Oran68 Comfortable Hotel
Great Hotel that was very convenient to the Highway, and also very conveniently located to a Business partners Head Office. Very comfortable Rooms with great Beds, as you would expect at a Sheraton. Very friendly and helpful Staff, overall this is a good Hotel at a reasonable cost, and the facilities were great.
August 1, 2014
Rated 4 out of 5 by Butterfly55 Excellent night's sleep!
I was zonked out for a solid 8 hours in this comfy bed. Hotel is very clean and well maintained. Room service needs improvement- it took longer than I was told, and the food was just ok.
August 3, 2014
Rated 5 out of 5 by Aturp Very Nice Hotel
We really enjoyed all aspects of our stay at this hotel. The food exceeded expectations and the pool was really really nice.
August 4, 2014