Rated 3.9 out of 5 by 288
Rated 5 out of 5 by Carijo Service and food is outstanding!
Rooms are very comfortable. Staff is extremely friendly and efficient. Food is out of this world. Bartender Julie is a pleasure and an outstanding bartender. She recommended several dinner items (our new favorite is the salmon) and now most nights we choose to eat in your hotel. She seems to make all guests feel special and welcome. Our favorite hotel by far!
April 28, 2015
Rated 2 out of 5 by Ermias Hot Water Issue
I was traveling with my two kids and check in went well. Sean front desk agent was great. Next morning we got up to take shower and there was no hot water. I call and they said it will be up soon. 12pm came and we had to leave to our next destination without taking shower. I'm sure you can imagine how my teenage daughter reaction was when I told her we got to go.
Overall the hotel needs upgrade, it looks tiered.
April 8, 2015
Rated 5 out of 5 by zzxyzz Great service
My family and I were well taken care of.
For platinum members I especially liked the 4pm checkout.
April 5, 2015
Rated 1 out of 5 by SoukiL It's a SHAME that this is a Sheraton
It's a SHAME that this is a Sheraton hotel, It felt more like a motel. The staff were impolite, and not professional at all. We were supposed to stay for two nights but we barely made it through 10 hours.
I honestly was very disappointed of the quality of service.
March 20, 2015
Rated 5 out of 5 by Lisaketron The hotel was comfortable and accommodating
Great stay for 2 nights. The staff was attentive. Under construction, but on a floor that was completed. Great job!
February 18, 2015
Rated 5 out of 5 by JohnChicago The Staff makes this the GREATEST!
I always enjoyed staying at this location (even before it became a Sheraton). Now it's getting even better! I want to shout out some of the greats behind the Agoura Hills Sheraton - Sylvia she's simply the best! Felipe and Jasmine behind the front desk - always helpful and cheery. Mohammed at the Bell stand - always a great help. In the restaurant - Kate and Jen (ask for them)! Finally Elvia in the Club - she always has grape juice available (and I'm probably the only one who asks for it)!
January 8, 2015
Rated 5 out of 5 by Susan58 Excellent Facility
This hotel met all of our expectations in comfort, convenience, friendliness, and service. The beds were very comfortable and the room was quiet. The food was super good and of course, all departments provided great and quick service.
December 8, 2014