Rated 4 out of 5 by DivaGram A Comfortable Night's Stay in Agoura Hills
If you find yourself traveling the 101 Freeway heading south toward LA, but don't want to brave the city itself, you might want to stop at the Sheraton in Agoura Hills. Set on a hillside, away from the hustle and bustle of traffic noise, the hotel is large, comfortable, and boasts a great pool, lively bar, and good eats. The beds are wonderful, and the staff very helpful. Only minutes to dining and other entertainment venues, you are also able to access Malibu just over the hill. Universal City, and Hollywood are only a 20 minute drive, and all the other attractions that LA has to offer are easily accessible. Another plus...the hotel is pet friendly!
July 8, 2014
Rated 3 out of 5 by BlindAndElderlyWithCane Special Requests are agreed to but not delivered on
I needed an accessible room with two beds. I was told this was not possible but that they could provide a king bed and a single rollaway. My daughter booked the room over a month in advance and confirmed the room and rollaway the week before but when I arrived they had given away all of the rollaway beds and couldn't get one until the middle of the night or the next morning. They offered to move me to the club level without accessibility but that was the whole point of the special request. No other recompense was offered in spite of having to shift someone to a family member's home at the last minute. One of the two elevators was broken through most of my 5 day stay. A catering order for brunch on my granddaughter's wedding day arrived without cream or sugar for the coffee service and it took 3 calls and 2 hours to get it. My daughter put together gift bags for wedding guests at the hotel but only half of them were given the bags when they checked in. Wonderful time with family but wouldn't stay at this hotel again.
July 16, 2014
Rated 3 out of 5 by Mojavejohn Extra charges?
We have stayed at this Sheaton before. It seemed much nicer the first time. Probably will not stay again. The room we were in on this stay was cramped. There were 2 loud parties on our floor that went on until approximately 3 AM. Loud, drunk guests wandering the hallway. To top it off this hotel charges $10 for internet as well as a charge for breakfast. This is supposed to be a higher end hotel and yet all they seem to be is high end on the price and various fees. Much better accommodations elsewhere.
July 14, 2014
Rated 5 out of 5 by Aztec76 Quality, comfort and attention to detail
From the moment we arrived, everyone was attentive to our needs. We were there for a wedding and we were traveling with my elderly mother. everyone was extremely helpful. We had lunch and breakfast there at the hotel. The food was delicious and again the staff was attentive and friendly. We had a wonderful experience!
July 14, 2014
Rated 3 out of 5 by Diappointed50 Had to ask for soap
Stayed 7/6-7/11, no room service 7/7/14, did have room service 7/8 and 7/9 but wasn't given new soap so had to ask front desk to have housekeeping leave soap when they service my room 7/10/14. 7/10/14 got tons of soap and a new conditioner, wasn't given new shampoo. Room service 7/7/14 but wasn't provided a receipt, asked for receipt, was to be left at front desk, still don't have a receipt upon check out. They wouldn't allow me to use my spouse's SPG number.
July 12, 2014
Rated 2 out of 5 by UnhappyCstmr Disappointed return customer
My husband and I stay at this hotel every time we are in town visiting family, which is 5 or so times a year. We have always had a great experience, but I now think the quality of the hotel has declined. This visit the hotel was "oversold" so the room options were limited. I requested a first floor room with a sliding glass door so we could bring our puppy. The front desk staff accommodated.
When we arrived the room REEKED of cigarette smoke. How the cleaning crew did not alert the hotel to not re-book that room until they were able to clean it out, I have no idea. The smell was so strong, it was difficult to breathe. I couldn't re-locate my room because there were no other available rooms on the first floor with sliders. We immediately called the front desk and it took over an hour (and two calls to the front desk) to get someone from house cleaning to come down with air freshener, which only helped the odor temporarily. I explained that I am six months pregnant and probably shouldn't be staying in a room that reeks of cigarette smoke but no one seemed concerned to help switch my room.
Two of the three body towels in the bathroom were in disgusting condition. One had very obvious stains that looked like blood (they were large dark brown stains), and the other towel was ripped and torn. The housekeeping staff obviously had no problem putting these back in hotel rooms for new guests, which is disgusting.
They also didn't even have complimentary coffee in the room!! What hotel doesn't include that anymore?! We've always had coffee in our room at the hotel and all of the sudden there was no coffee. It seems that the quality of the housekeeping has dropped drastically.
I am very disappointed overall and am questioning if we'll bring our business back here again.
July 15, 2014
Rated 4 out of 5 by nayt Minor complaints
Clean and comfortable room. Polite and responsive clerk. Continental breakfast closed at 12:00; was not permitted to get food at 12:03. Slow wait times in restaurant.
July 14, 2014
Rated 3 out of 5 by mellorae Improvements Needed
My hotel suite was not clean......lots of human hairs on the bathroom floor and ketchum all over the air conditioner control setting.
I told the manager and he did not respond too well.
We got a call the morning after our check in asking about a water leak and if they could come into our room. Carpet was wet around a/c unit and apparently leaking below our floor.
Also, we arrived at Club Lounge 2 minutes after 8:00 p.m. ....host was just packaging up cheese, crackers, etc. We asked if we could sneak in a plate and he said NO!
I thought that was really tacky. Yes, the cheese was wrapped but it would have taken nothing to open and let us take some.
July 2, 2014