Rated 3 out of 5 by mellorae Improvements Needed
My hotel suite was not clean......lots of human hairs on the bathroom floor and ketchum all over the air conditioner control setting.
I told the manager and he did not respond too well.
We got a call the morning after our check in asking about a water leak and if they could come into our room. Carpet was wet around a/c unit and apparently leaking below our floor.
Also, we arrived at Club Lounge 2 minutes after 8:00 p.m. ....host was just packaging up cheese, crackers, etc. We asked if we could sneak in a plate and he said NO!
I thought that was really tacky. Yes, the cheese was wrapped but it would have taken nothing to open and let us take some.
July 2, 2014
Rated 4 out of 5 by Vickie50 outstanding staff
The staff at the Agoura Hills Sheraton were fabulous. From the Front desk staff that worked hard to address any concerns to the wait-staff. Anytime we passed a staff members in the halls, they paused, waited while we passed and said hello. They were very focused on our comfort. Facilities were convenient yet quiet and in a beautiful scenic area. Would definitely try to stay at a Sheraton again.
July 2, 2014
Rated 5 out of 5 by Conklin007 very comfortable hotel
The facilities are the best in the area. I gave a "good" rating for the staff as they were responsive when I was at the hotel. However, I have called 3 times to ask for a receipt to be emailed to me and haven't gotten it yet.
June 30, 2014
Rated 3 out of 5 by 7hungry Extremely understaffed concierge lounge
We are platinum, which includes access to the concierge lounge. The breakfast was extremely understaffed. There was only one attendant and the hotel was full. When we arrived, the coffee urn was empty, buffet area was not well stocked and needed tidying, there were NO clean bowls or plates on the buffet (attendant was hand washing dirty dishes in the adjacent prep area; not very hygienic) and many customers were standing around waiting. We ended up leaving before clean plates were brought out because we needed to be somewhere. So no breakfast for us!
June 23, 2014
Rated 4 out of 5 by mattt221190 Stayed for wedding
Hotel is nice and well located but some staff are not very helpful and others are much more helpful. mohammed is a credit to your property
June 28, 2014
Rated 5 out of 5 by RoseAZ Convenient and Peaceful
We drove over to the LA area from PHX for a quick weekend getaway, last minute, and was very pleased with the Agoura Hills Sheraton. It's a beautiful property, close to the freeway without hearing traffic. The desk staff were very nice and extremely helpful with local restaurant ideas. Very clean rooms and the most comfy beds.
The only, very, minor issue was that once I got back home and looked at the bill there was a $2.18 charge for water. We did drink a bottle of water, but there was a tag on it that said, "with our compliments." Perhaps somewhere on that tag it said we would be charged, but I never saw it and I usually look, since a lot of hotels do charge for them. I even thought, "well this is a nice change..."
I would definitely stay at this hotel in the future.
June 23, 2014
Rated 1 out of 5 by Boris46 Would'nt recommend this hotel
Room is too small,bed is too small for 2 average people,no closet space,closet is too small and on the top of this they put safe
there,so is no room for any thing else.
Breakfast not included,so you have to pay for
so so breakfast.
I expect better from Sheraton,well I been wrong before.
June 25, 2014
Rated 2 out of 5 by jesschris Lovely hotel, poor customer service
The facilities are lovely, and staff is friendly, however I had a number of problems with my wedding block, shuttles and check in. I was told I could add rooms to my wedding block when I originally booked, then when I needed more rooms was told that my guests had not booked enough rooms yet and they would not add rooms to my block, which filled up and not everyone who wanted a room on friday june 20th was able to get one. A week after sending in my final shuttle paperwork I was told that the usual shuttle company the hotel uses was sold out of the shuttle I had wanted - which I feel could have been avoided if the shuttle had been booked more promptly. Booking through another company cost me several hundred dollars more, and caused lots of stress two weeks before my wedding. Several of our wedding guests had trouble checking in and were told that their room was not ready on time, resulting in long waits to check in. My husband tried to check in at 3pm the day of the wedding, and due to the room not being ready was unable to get into our room until 350p. He barely had enough time to shower and run catch the shuttle at 415p. He almost missed the shuttle to his own wedding due to the hotel's disorganization. I would not recommend this hotel for a wedding. It seems to me that they book too many wedding blocks, are spread too thin, and are unable to provide the level of customer service I'd expect.
June 26, 2014