Rated 5 out of 5 by Susan58 Excellent Facility
This hotel met all of our expectations in comfort, convenience, friendliness, and service. The beds were very comfortable and the room was quiet. The food was super good and of course, all departments provided great and quick service.
December 8, 2014
Rated 4 out of 5 by DivaGram A Comfortable Night's Stay in Agoura Hills
If you find yourself traveling the 101 Freeway heading south toward LA, but don't want to brave the city itself, you might want to stop at the Sheraton in Agoura Hills. Set on a hillside, away from the hustle and bustle of traffic noise, the hotel is large, comfortable, and boasts a great pool, lively bar, and good eats. The beds are wonderful, and the staff very helpful. Only minutes to dining and other entertainment venues, you are also able to access Malibu just over the hill. Universal City, and Hollywood are only a 20 minute drive, and all the other attractions that LA has to offer are easily accessible. Another plus...the hotel is pet friendly!
July 8, 2014
Rated 5 out of 5 by AMSPG Excellent Location for a Quick Malibu Trip
My wife and I decided last minute to head over to Malibu for the Labor Day weekend. Being an avid Starwood member, I looked for a few hotels in the area. We chose this hotel because of the great points and cash offer, and it being near Malibu.
After a day of Mountain Biking in the Malibu Mountains, we arrived to the hotel tired and needing a shower. The hotel was very nice and clean, the service was quick and efficient, and the rooms were in near perfect order.
We ended up heading out to Malibu for dinner which is a really nice drive through the canyon and only takes 30 minutes or less.
Overall, we will definitely stay at this Sheraton again.
September 6, 2012
Rated 5 out of 5 by Reva Awesome hotel! :)
Things i loved in the hotel:
1) The scenic drive on the Agouara hills (very pleasant and relaxing)
2) The service offered (The receptionist, the club lounge workers and the other employees are very helpful)
3) Good Breakfast and snacks
4) The ROOM :) Very clean and spacious room. I enjoyed the views of Agouara hills from my room.
5) Calm place
6) Free parking :)
P.S: The receptionist told me about the Mulholland hwy. Please drive thru this Mulholland hwy to the Pacific coast hwy. I loved the scenic views of mountains and the ocean.
I din't use the Pool fitness center and the Spa. So i don't have any idea about the Pool and Spa.
November 29, 2011
Rated 1 out of 5 by JR1234 Sheraton big surprise
Our guaranteed check in time was at 3 PM, but when we arrived (from out of state), they told us that the rooms weren't ready and they will call us when they were. We received that call at 4:30 PM. Included in the price of the room was nightly desert and mornings breakfast- both running out of food leaving us waiting around in the morning without breakfast. One of the elevators was being repaired so out of service for the week. This was very unacceptable for a Sheraton, and especially since we stayed in a much lower priced hotel the days before this and never had a shortage of food or rooms not being ready issue.
August 2, 2012
Rated 4 out of 5 by Jon903 Needs some maintenance
I've stayed here a number of times over the past couple months and am generally pleased. Evening restaurant servce is lacking but breakfast service is great. Some of the concierge lounge staff is blah but a couple of them are great. Little things like torn curtains and getting dumped off internet every day to re-register is very frustrating. I recommended the hotel to some coworkers that had stopped sayting there only to find that they had to use a service elevator or stairs when they came back. Egg on my face... Really malfunctioning elevators for days in a row in inexcusable! Moving elsewhere for a couple of times now until things get back to normal. Thanks for listening.
April 29, 2012
Rated 3 out of 5 by Desiree This hotel has one great feature
This is the 1st hotel Sheraton that we have stayed in that do not iron their sheets. I called the front desk to confirm and they sent housekeeping to change the sheets but still not ironed.
Also, when I called to verify if they serve complimentary breakfast, I was told no. But, as I was checking out, I again asked the housekeeper if they serve comp breakfast and I was told yes. In fact they even have "dinner" served. This comp "dinner" is the 1st that I have heard of. When I spoke to the front desk clerk that informed me that they do not serve comp breakfast, she didn't even apologize!!!!
July 3, 2012
Rated 1 out of 5 by EHR88 Not the experience I had hoped for
We stayed at the Sheraton Agoura Hills for two nights for a friend’s wedding this past weekend. Unfortunately during our stay we ran into a few issues, which left such a sour taste in my mouth, I HIGHLY doubt we will be returning in the future. This saddens me because the hotel itself, was beautiful, clean, and conveniently located right off the freeway. When we initially checked in we were not greeted warmly. It was very uncomfortable having people and staff look at us as if we were in the wrong hotel. We were also not offered any assistance with getting our bags to our room, while other guests were offered those services.
Once all of our information was gathered and payment was made, we were not offered a print out of our stay. We were pushed however, to sign up for the rewards program, which we signed up for. When my boyfriend checked his account he was instantly upset due to the fact that the hotel charged us almost $100 OVER what our total was! Our room rate was secured at $149 a night. Our total was roughly $335 however his account was charged $417!
When I asked him for the receipt he said they didn't give him one. I called and asked if one could be provided and was quickly rushed off the phone saying “it was going to be a zero balance anyways and there is nothing to see on there.” - VERY UNPROFESSIONAL! I was not satisfied with that response, so we walked back and asked for a print out in person.
When we were finally asked “Can I help you?” by a tall man at the front desk, I asked if we could get a print out and he responded saying "a print out of what?" It was very rude. The young lady who checked us in initially said "Oh I remember them" and the gentleman at the front walked away from us and just let the other girl take over. He was very pleasant and helpful to the other guests who came in after us however.
We were then given the same spiel about the print out having a zero balance and that they couldn't do anything for us. I asked about why the charge was so much higher than our reservation summary. She explained (again very rushed) that 12% tax per night and incidentals of $50 were charged and upon check out the incidental will be released. That wasn't good enough for me but I felt so uncomfortable and embarrassed that we just took our print out and went to our room. Once we got back I crunched some numbers, and even with the 12% tax per night and $50 incidental, there was still an unaccounted for $30+ dollars. At this point I am extremely frustrated. I called customer service and the woman I spoke to on the phone was even worse! She clearly did not want to help me by the tone of her voice (mind you, I have a customer service AND accounting background so I know what I’m talking about) She didn't even want to TRY to transfer me to the front desk. I asked her if I could speak to a manager and she kept telling me to call the front desk. OK Fine. I called the front desk and spoke to a supervisor who, AGAIN rushed through the $50 incidental and 12% tax per night. OK I got that, but I asked her, even with those numbers, there is about $30+ dollars not accounted for. She told me that I needed to take our room rate ($149 x 2 nights) and ADD 40% tax which she said included the nightly tax @ 12%, plus $1 per night for city tax AND the incidental which depending on the room rate, room, and duration of stay could vary. WHAT?! That did not add up in my book. It was truly a terrible way to start off our mini vacation. My boyfriend was very unhappy due to the fact that this $417 overdrew his account. It was a total curve ball neither of us were expecting. In the email confirmation of our reservation the fine print DID state the 12% tax per night and it mentioned “Tbid” (I’m assuming that was the incidental) however that was not explained in the email or at check in. I have never had that happen upon checking in or staying at a hotel, and I travel frequently. It would have been nice, to have had someone take the time out and simply explain to us the total charges and why they were such, instead of staff repeating policy and procedures to guests when they have a question about their charges. It felt so impersonal.
August 11, 2014