Sheraton Agoura Hills Hotel

  • 30100 Agoura Rd
  • Agoura Hills,
  • California
  • 91301
  • Estados Unidos
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Rated 3.9 out of 5 by 251 reviewers.
Rated 4 out of 5 by A Comfortable Night's Stay in Agoura Hills If you find yourself traveling the 101 Freeway heading south toward LA, but don't want to brave the city itself, you might want to stop at the Sheraton in Agoura Hills. Set on a hillside, away from the hustle and bustle of traffic noise, the hotel is large, comfortable, and boasts a great pool, lively bar, and good eats. The beds are wonderful, and the staff very helpful. Only minutes to dining and other entertainment venues, you are also able to access Malibu just over the hill. Universal City, and Hollywood are only a 20 minute drive, and all the other attractions that LA has to offer are easily accessible. Another plus...the hotel is pet friendly! July 8, 2014
Rated 3 out of 5 by Special Requests are agreed to but not delivered on I needed an accessible room with two beds. I was told this was not possible but that they could provide a king bed and a single rollaway. My daughter booked the room over a month in advance and confirmed the room and rollaway the week before but when I arrived they had given away all of the rollaway beds and couldn't get one until the middle of the night or the next morning. They offered to move me to the club level without accessibility but that was the whole point of the special request. No other recompense was offered in spite of having to shift someone to a family member's home at the last minute. One of the two elevators was broken through most of my 5 day stay. A catering order for brunch on my granddaughter's wedding day arrived without cream or sugar for the coffee service and it took 3 calls and 2 hours to get it. My daughter put together gift bags for wedding guests at the hotel but only half of them were given the bags when they checked in. Wonderful time with family but wouldn't stay at this hotel again. July 16, 2014
Rated 5 out of 5 by Faultless As always the best levels of service and professionalism. Extremely friendly and helpful. Restaurant (breakfast) fantastic selection of foods and staff extremely attentive. Club lounge staff available and in the background always willing to help. July 19, 2014
Rated 3 out of 5 by Extra charges? We have stayed at this Sheaton before. It seemed much nicer the first time. Probably will not stay again. The room we were in on this stay was cramped. There were 2 loud parties on our floor that went on until approximately 3 AM. Loud, drunk guests wandering the hallway. To top it off this hotel charges $10 for internet as well as a charge for breakfast. This is supposed to be a higher end hotel and yet all they seem to be is high end on the price and various fees. Much better accommodations elsewhere. July 14, 2014
Rated 3 out of 5 by Good But Could Be Better This hotel was quite full for most of our six night stay. Despite the high occupancy it was one of the quietest hotels that I have ever stayed in. The room was quite comfortable, there was ample parking and the restaurant food and service were quite good for the one breakfast and one dinner we ate there. Unfortunately, there seemed to have been a lack of coordination and a number of small things that detracted from the stay. One of my bags did not arrive at LAX. When we got to the hotel at 9PM we enquired whether the bag was delivered and were told "no." This necessitated purchasing replacement toiletries and over the counter meds. The next day when we contacted the airline, we learned that my bag had in fact been delivered at 7PM the previous night before we had arrived at the hotel. Additionally, the room was set up for 2 people (towels) despite our registration which indicated 3 people would be in the room (my wife and I, and our adult daughter). This was again a problem on the final 2 days of our stay. The coffee maker had no easily accessible plug behind the dresser. When plugged into the bathroom outlet it cut off three times before the brewing cycle was completed. Our room key failed to give us access to the Club Lounge the first two days. When that problem was solved the key would not give us access to our room. Small things which detracted from the stay and what was an otherwise helpful staff. In closing I should note that the hotel had an attractive and active bar, a sizeable pool and outdoor lounge area, as well as an outdoor, enclosed firepit lounge area. Our schedule did not allow us time to utilize these areas however they did add value to those staying at the hotel. July 16, 2014
Rated 5 out of 5 by Quality, comfort and attention to detail From the moment we arrived, everyone was attentive to our needs. We were there for a wedding and we were traveling with my elderly mother. everyone was extremely helpful. We had lunch and breakfast there at the hotel. The food was delicious and again the staff was attentive and friendly. We had a wonderful experience! July 14, 2014
Rated 3 out of 5 by Had to ask for soap Stayed 7/6-7/11, no room service 7/7/14, did have room service 7/8 and 7/9 but wasn't given new soap so had to ask front desk to have housekeeping leave soap when they service my room 7/10/14. 7/10/14 got tons of soap and a new conditioner, wasn't given new shampoo. Room service 7/7/14 but wasn't provided a receipt, asked for receipt, was to be left at front desk, still don't have a receipt upon check out. They wouldn't allow me to use my spouse's SPG number. July 12, 2014
Rated 2 out of 5 by Disappointed return customer My husband and I stay at this hotel every time we are in town visiting family, which is 5 or so times a year. We have always had a great experience, but I now think the quality of the hotel has declined. This visit the hotel was "oversold" so the room options were limited. I requested a first floor room with a sliding glass door so we could bring our puppy. The front desk staff accommodated. When we arrived the room REEKED of cigarette smoke. How the cleaning crew did not alert the hotel to not re-book that room until they were able to clean it out, I have no idea. The smell was so strong, it was difficult to breathe. I couldn't re-locate my room because there were no other available rooms on the first floor with sliders. We immediately called the front desk and it took over an hour (and two calls to the front desk) to get someone from house cleaning to come down with air freshener, which only helped the odor temporarily. I explained that I am six months pregnant and probably shouldn't be staying in a room that reeks of cigarette smoke but no one seemed concerned to help switch my room. Two of the three body towels in the bathroom were in disgusting condition. One had very obvious stains that looked like blood (they were large dark brown stains), and the other towel was ripped and torn. The housekeeping staff obviously had no problem putting these back in hotel rooms for new guests, which is disgusting. They also didn't even have complimentary coffee in the room!! What hotel doesn't include that anymore?! We've always had coffee in our room at the hotel and all of the sudden there was no coffee. It seems that the quality of the housekeeping has dropped drastically. I am very disappointed overall and am questioning if we'll bring our business back here again. July 15, 2014
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