Rated 3.9 out of 5 by 291
Rated 1 out of 5 by DJones Terrible Mothers Day experience
I was placed in the wrong suite type twice. The ceiling was peeling and hanging in the first one. I had to wait 2 hours for the correct suite. They offered to call me once it was ready but they never did. The second suite was the wrong type again. Same type as the first one. They finally got it right and I changed rooms for the 3rd time. I had sent my wife to have a day at the spa for mothers day so I'm moving rooms alone while taking care of my 2 kids which are 19 months and 12 weeks. I'm not use to dealing with mishaps of this nature at Starwood properties. Completely unacceptable!!!
May 11, 2015
Rated 5 out of 5 by DCfromOC great business hotel
I had to attend a conference near the hotel and was very pleased with all aspects. service was great, pool and spa were great. I'll be back for my next conference.
May 4, 2015
Rated 5 out of 5 by Heidialexis amazing
this hotel was a breath of fresh air! would definitely stay again, didn't want to leave
May 2, 2015
Rated 5 out of 5 by Carijo Service and food is outstanding!
Rooms are very comfortable. Staff is extremely friendly and efficient. Food is out of this world. Bartender Julie is a pleasure and an outstanding bartender. She recommended several dinner items (our new favorite is the salmon) and now most nights we choose to eat in your hotel. She seems to make all guests feel special and welcome. Our favorite hotel by far!
April 28, 2015
Rated 2 out of 5 by Ermias Hot Water Issue
I was traveling with my two kids and check in went well. Sean front desk agent was great. Next morning we got up to take shower and there was no hot water. I call and they said it will be up soon. 12pm came and we had to leave to our next destination without taking shower. I'm sure you can imagine how my teenage daughter reaction was when I told her we got to go.
Overall the hotel needs upgrade, it looks tiered.
April 8, 2015
Rated 5 out of 5 by zzxyzz Great service
My family and I were well taken care of.
For platinum members I especially liked the 4pm checkout.
April 5, 2015
Rated 1 out of 5 by SoukiL It's a SHAME that this is a Sheraton
It's a SHAME that this is a Sheraton hotel, It felt more like a motel. The staff were impolite, and not professional at all. We were supposed to stay for two nights but we barely made it through 10 hours.
I honestly was very disappointed of the quality of service.
March 20, 2015
Rated 5 out of 5 by Lisaketron The hotel was comfortable and accommodating
Great stay for 2 nights. The staff was attentive. Under construction, but on a floor that was completed. Great job!
February 18, 2015