Rated 5 out of 5 by Mike1224 Quiet, Romantic Getaway
Everything about the room and weekend was a dream. All my requests were fulfilled and expectations exceeded.
February 4, 2013
Rated 5 out of 5 by pjchb 2nd stay even better than first
altho' a short stay, still a first-rate experience.
would recommend to anyone who needs a hotel in the area
March 8, 2013
Rated 5 out of 5 by Jayhawk Rooms are spacious; well designed
We appreciated the two-sink bathroom, excellent bed and how quiet it was. Staff was friendly and helpful.
October 10, 2012
Rated 4 out of 5 by tommycigar Help Needed
I needed a ride to my car around the corner and the hotel was able to meet my needs, thank you !!!
October 24, 2013
Rated 5 out of 5 by lisa48 Hotel has great features
Improvements to bed/pillows made the stay much more enjoyable.
April 28, 2014
Rated 5 out of 5 by GovnoMali Always a good stay
Good location, clean, well kept property with a very friendly staff. Very comfortable beds.
November 11, 2013
Rated 3 out of 5 by mellorae Pet Friendly and Easy
Very, very appreciative for the pet friendly, no fee accommodations! THANK YOU!
March 2, 2014
Rated 3 out of 5 by MA041114 Recent stay
Hotel feels outdated. Staff was friendly. Bed was comfortable.
April 11, 2014
Rated 5 out of 5 by Prancer Great location.
The rooms are spacious, the bed was very comfortable and the staffs were friendly.
April 8, 2013
Rated 5 out of 5 by Darkhorse34 Super
It is sad that I only had one night to enjoy this outstanding property and staff.
April 30, 2013
Rated 5 out of 5 by skahine love the gym
love that there's a tv in front of each machine!! and the complimentary earbuds
January 21, 2013
Rated 5 out of 5 by Harry WEEKEND ESCAPE
VERY GOOD FACILITY AND GOOD CLUB PROGRAM.NICE QUITE LOCATION AWAY FROM FREEWAY.
April 8, 2013
Rated 5 out of 5 by williamdharris Short Stay
Very nice hotel. Great staff and housekeeping
April 26, 2014
Rated 4 out of 5 by flensborg Good location
A hub to LA, Hollywood, Universal Studios, Malibu Beach etc.
March 5, 2014
Rated 5 out of 5 by Cathers Loved it
Amazing beds and clean room and air!
April 22, 2014
Rated 5 out of 5 by EricS33 Could not have been better
As advertised. Great room - comfortable beds and a great staff!
October 27, 2013
Rated 4 out of 5 by Jay0804 Work at Thousand Oaks
Excellent place to stay, staff extremely nice.
March 24, 2014
Rated 5 out of 5 by Greg271 Visted Family for the Holidays
I visited my family for xmas and was very happy with my stay.
January 2, 2013
Rated 3 out of 5 by Joachim Hotel has good location
As a Starwood VIP I did not get the service I had expected
May 10, 2013
Rated 2 out of 5 by jesschris Lovely hotel, poor customer service
The facilities are lovely, and staff is friendly, however I had a number of problems with my wedding block, shuttles and check in. I was told I could add rooms to my wedding block when I originally booked, then when I needed more rooms was told that my guests had not booked enough rooms yet and they would not add rooms to my block, which filled up and not everyone who wanted a room on friday june 20th was able to get one. A week after sending in my final shuttle paperwork I was told that the usual shuttle company the hotel uses was sold out of the shuttle I had wanted - which I feel could have been avoided if the shuttle had been booked more promptly. Booking through another company cost me several hundred dollars more, and caused lots of stress two weeks before my wedding. Several of our wedding guests had trouble checking in and were told that their room was not ready on time, resulting in long waits to check in. My husband tried to check in at 3pm the day of the wedding, and due to the room not being ready was unable to get into our room until 350p. He barely had enough time to shower and run catch the shuttle at 415p. He almost missed the shuttle to his own wedding due to the hotel's disorganization. I would not recommend this hotel for a wedding. It seems to me that they book too many wedding blocks, are spread too thin, and are unable to provide the level of customer service I'd expect.
June 26, 2014
Rated 5 out of 5 by Bikezombie Stayed before Mulholland Challenge Bike Ride
Excellent hotel and location.
April 14, 2014
Rated 5 out of 5 by Sam10 This is a very good property
It is well managed, very clean, and friendly hotel
August 20, 2013
Rated 5 out of 5 by Matt91780 Great Experience
No Complaints at all. Really nice place to stay.
October 21, 2013
Rated 4 out of 5 by PhilB Best hotel in the area
Nice hotel, plush lobby and amenities.
January 28, 2014
Rated 5 out of 5 by ronrrr great hotel
great comfy bed, easy access to freeway
January 3, 2013
Rated 5 out of 5 by LVguy Convenient and Quiet
Great location, staff and cleanliness.
January 14, 2013
Rated 5 out of 5 by Boomer2013 Agoura Hills
Excellent layout and facilities...
March 11, 2013
Rated 5 out of 5 by Traveler14 Week end traveler
Nice quiet area.I like it.
February 10, 2014
Rated 5 out of 5 by Theon Great service
Great service and great staff
October 4, 2012
Rated 3 out of 5 by drken Good But Could Be Better
This hotel was quite full for most of our six night stay. Despite the high occupancy it was one of the quietest hotels that I have ever stayed in. The room was quite comfortable, there was ample parking and the restaurant food and service were quite good for the one breakfast and one dinner we ate there.
Unfortunately, there seemed to have been a lack of coordination and a number of small things that detracted from the stay. One of my bags did not arrive at LAX. When we got to the hotel at 9PM we enquired whether the bag was delivered and were told "no." This necessitated purchasing replacement toiletries and over the counter meds. The next day when we contacted the airline, we learned that my bag had in fact been delivered at 7PM the previous night before we had arrived at the hotel. Additionally, the room was set up for 2 people (towels) despite our registration which indicated 3 people would be in the room (my wife and I, and our adult daughter). This was again a problem on the final 2 days of our stay. The coffee maker had no easily accessible plug behind the dresser. When plugged into the bathroom outlet it cut off three times before the brewing cycle was completed. Our room key failed to give us access to the Club Lounge the first two days. When that problem was solved the key would not give us access to our room. Small things which detracted from the stay and what was an otherwise helpful staff.
In closing I should note that the hotel had an attractive and active bar, a sizeable pool and outdoor lounge area, as well as an outdoor, enclosed firepit lounge area. Our schedule did not allow us time to utilize these areas however they did add value to those staying at the hotel.
July 16, 2014