Rated 5 out of 5 by Diva8362 Weekend with Friends
My trip to Omaha Nebraska was to meet with friends for the weekend. The staff was friendly, the guest rooms clean and comfortable and the club lounge staff was accommodating and friendly. Next time I find myself in Omaha I will certainly stay at the Sheraton Omaha Hotel.
July 27, 2015
Rated 5 out of 5 by Drivingvacation2015part2 Very nice for a one night stay
I was driving from Illinois to Denver and stopped here for the night since it's about halfway. I had used my hotel points to earn a free night. At check-in they gave me a coupon for two free drinks in the hotel restaurant (for being an SPG member). I had dinner at the bar and had a burger and fries that were absolutely delicious. Heather at the bar was super nice. The bed was super comfortable. The AC worked great. There were tons of TV channels. The breakfast buffet for $10 wasn't bad. I got there late, around 9:45 a.m., so most of the food was just warm and they were getting ready to clean things up, which was ok. The only bad thing was that the curtains didn't fully close so I had to work on keeping them closed to not allow light to come in. Plus I had to cover the peephole and put a towel under the door. It was tough to get the room fully dark. For just one night's (free) stay, this was a really nice hotel.
July 13, 2015
Rated 5 out of 5 by Becci1216 Maintenance Issues
We booked two adjoining rooms for two nights. On the second day, our daughter's room had a clogged sink and the power went out in half of the room. The electrical issue was taken care of but maintenance could not fix the sink. He actually mentioned that our daughter could just use our sink. He also told us that she could move to another room. We chose moving her even though she was alone and we would have preferred her to be next to us. Front desk was helpful in arranging the new room but it was a hassle.
June 19, 2015
Rated 3 out of 5 by LKH123 Unsatisfactory
I thought the hotel was overpriced for what we got. The hotel was dated. Shower was pathetic. Mattress needs replacing and walls were very thin
May 26, 2015
Rated 4 out of 5 by SA78 Good, clean hotel
I had a brief business stay in Omaha. The hotel was conveniently located to the highways. The room was very clean, which is something I look for. The front desk was helpful. Although I did not eat at the restaurant, the menu looked above average and it appeared that locals ate at the restaurant - which is a good sign.
May 16, 2015
Rated 4 out of 5 by Nae1 Disappointed in Club Room amenities
I paid more for my room to include Club Room amenities and was very disappointed with the hostess service. Both Saturday evening & during the breakfast time on Sunday morning the room hostess spent her time hiding in the galley area. She did not offer beer or wine in the evening & was lacking on keeping the foods & snacks stocked. I informed the front desk staff, but they did not seem to care.
May 10, 2015
Rated 1 out of 5 by Kay4a Worse serive ever
you all are terrible at customer service No smiles very unfriendly.
April 14, 2015
Rated 5 out of 5 by DKDL2589 Very Helpful
After staying here before and after the phase 1 renovations, I think they have been making long term strides. Also had the pleasure of working with Cari S. setting up a long term reservation, and was impressed with her friendliness, willingness to help, and utmost professionalism in keeping me informed and letting me know the timelines and everything. Would recommend working with her to anyone. Awesome team there that is willing to go out of their way to make everyone feel welcome.
February 23, 2015