Rated 1 out of 5 by Gothomps Evertyhing is broken in this hotel
As a business traveler i was very disappointed with this hotel. I was prepping for a meeting with 7 colleagues and the hotel failed.
1. Club room was overrun with H&M employees. It was a bad version of MTV Real World.
2. Printers were broken in club room and lobby
3. Coffee machine was broken
4. Showers had no water pressure
5. Room service did not clean room
6. Staff was impotent. When I called to ask why my room was not cleaned, the receptionist ask what she could she do to make the problem better....answer, clean the room.
7. Tried to get a quiet area in the hotel to work, 'supervisor' looked into it and basically told me and my team to work in the restaurant. There were meeting rooms open for use, but she would not make them available
8. At 2:00 in the morning security kicked us out of the restaurant, why? I have no idea.
This Sheraton should be torn down and started over. The facilities and the staff area awful As a longtime Starwoods member, it is shameful how this hotel is being run.
September 10, 2014
Rated 2 out of 5 by Gothomps Club Lounge open to everyone...come one, come all
I tried to have a work day with 3 colleagues prepping for a big meeting the next day. Unfortunately, there were a lot of retail kids (20 years old) being really loud and obnoxious. When I asked the front deck supervisor, she was very dismissive and said anyone could pay for the lounge. So much for getting ANY work done.
September 9, 2014
Rated 5 out of 5 by Marlene64 Loved the staff
The staff at this hotel is very accommodating and very friendly. I loved the bed and slept the best I have in a long time.
November 9, 2011
Rated 2 out of 5 by Lynn1990 I Execting More,,,,
When I think of Sheraton I think of high quality, unfortunately that wasn't my experience with this stay. We checked in during a thunderstorm, when we got to the room we realized we couldn't get any channels on the TV. The maintenance man arrived promptly, only to inform us that the TV goes out when it storms. The hallway noise was quite noticeable and whenever someone slammed a door it shook our beds! We then discovered the bathroom sink was clogged and there was no exhaust fan. The only redeeming factor was the location.
August 24, 2014
Rated 3 out of 5 by Amanda23 One night at Omaha
This hotel is perfect for when you are traveling and just passing through and just need somewhere to sleep for the night. However, the elevators are very shaky and make you feel unsafe and we were charged on our card more than what our receipt stated and when we called to address this they claimed it was incidentals. In our defense, my mother and I were in the hotel room for a total of 12 hours and never even ate in the hotel room didn't spill or damage the room in anyway. 4 days later still no money back.very disappointed by that. Beds were very comfy and its a 2 minute drive to starbucks.
August 18, 2014
Rated 2 out of 5 by rick1678 needs service upgrades
Our room had hot water coming out of cold faucet. Notified front desk early in am. When we returned later that evening nothing had been done. Offered to send maintenance up then. Ended up having to pack up and move rooms. Pain. Next morning server at breakfast stated we should have received discount for breakfast since we are Gold Starwood members. Next trip we probably will go back to Element. Much better service there.
August 25, 2014
Rated 5 out of 5 by Cyndi2 Like Sleeping on a Cloud!
The beds were sooo comfortable ... and the pillows ... oh my goodness, the pillows! One of the best night's sleep I've ever had in a hotel. The staff was incredibly friendly and accommodating. This was was a great first experience traveling with my dog as well -- they are super pet friendly!
August 22, 2014
Rated 5 out of 5 by Gino16 Great Experience!
I just returned from a two week business trip to Omaha. I have to start off by saying that I have been to Omaha several times befofre and this is the first time I have stayed at the sheraton and it wont be my last!!! I have to start by saying that I will never stay at any other hotel. Business trips are not easy but the staff and the beauty of the hotel made it just that! The rooms were beautiful and inviting, the sweet sleeper bed AMAZING!! and the fitness center well I was there every single day for the two weeks thats how great it was -new machines fresh towels, the works. I have to say the best part was knowing that after making arrangements to have the free area shuttle they offer pick me up and drop me off at the office and vice versa everyday for the entire two weeks and to know that every day at the appointed times they were there to take me to the office and pick me up all the time on time!!! I do need to mentkion some of the names of the best staff members I have ever met in a hotel- Derek -a new staff member at the front desk was extremely helpful and invaluable to the point that he offered to pick me up from my office on the ;last day after I had checked out and take me to the airport and he did! He always asked me how my day was every time I walkeed back into the hotel and after a day of hard work away from home that is definitely superbe service! he deserves a promotion for his incredible customer service skills (I should know I am in travel management myself and If sheraton did not have him already I would have offered him a job!-Elizabeth in In room dining was another gem! she always made it a point to let me know what the chef specials were everyday and she was always so pleasant. I beleive she is also fairly new to the organization but let me tell you Sheraton is doing an amazing job with their personnel as far as I am concerned. Jay the supervisor was also very helpful and so was Dan the a,manager always checking to see what needed to be done at the Front desk and offering to help. A bonus was the laundry service was great too- Last but not least a shout out to the chef- I had in room dinign everyday of my stay and I was never dissapoiinted in fact I loved everything on the menu- my favorite was the Cracker Jack Vanilla Mousse- can i have that recipe please or I guess I'll just have to wait until my next trip to Omaha and the Sheraton Omaha to have some of this delicious creation!! Thanls Sheraton for making what could have been a very long Business trip into the shortest and sweetest of my career!!!
June 17, 2012