Rated 5 out of 5 by Marlene64 Loved the staff
The staff at this hotel is very accommodating and very friendly. I loved the bed and slept the best I have in a long time.
November 9, 2011
Rated 3 out of 5 by AZDOCO Great Hotel Pool
We had a very pleasant stay except for the communication between the reception staff and the maid service. Our room was cleaned only 7 of the 10 nights we stayed; I discussed this with the night reception staff each time we returned late to an uncleaned room and had to call for clean towels etc.
November 30, 2014
Rated 5 out of 5 by Gino16 Great Experience!
I just returned from a two week business trip to Omaha. I have to start off by saying that I have been to Omaha several times befofre and this is the first time I have stayed at the sheraton and it wont be my last!!! I have to start by saying that I will never stay at any other hotel. Business trips are not easy but the staff and the beauty of the hotel made it just that! The rooms were beautiful and inviting, the sweet sleeper bed AMAZING!! and the fitness center well I was there every single day for the two weeks thats how great it was -new machines fresh towels, the works. I have to say the best part was knowing that after making arrangements to have the free area shuttle they offer pick me up and drop me off at the office and vice versa everyday for the entire two weeks and to know that every day at the appointed times they were there to take me to the office and pick me up all the time on time!!! I do need to mentkion some of the names of the best staff members I have ever met in a hotel- Derek -a new staff member at the front desk was extremely helpful and invaluable to the point that he offered to pick me up from my office on the ;last day after I had checked out and take me to the airport and he did! He always asked me how my day was every time I walkeed back into the hotel and after a day of hard work away from home that is definitely superbe service! he deserves a promotion for his incredible customer service skills (I should know I am in travel management myself and If sheraton did not have him already I would have offered him a job!-Elizabeth in In room dining was another gem! she always made it a point to let me know what the chef specials were everyday and she was always so pleasant. I beleive she is also fairly new to the organization but let me tell you Sheraton is doing an amazing job with their personnel as far as I am concerned. Jay the supervisor was also very helpful and so was Dan the a,manager always checking to see what needed to be done at the Front desk and offering to help. A bonus was the laundry service was great too- Last but not least a shout out to the chef- I had in room dinign everyday of my stay and I was never dissapoiinted in fact I loved everything on the menu- my favorite was the Cracker Jack Vanilla Mousse- can i have that recipe please or I guess I'll just have to wait until my next trip to Omaha and the Sheraton Omaha to have some of this delicious creation!! Thanls Sheraton for making what could have been a very long Business trip into the shortest and sweetest of my career!!!
June 17, 2012
Rated 4 out of 5 by MLTKC Hotel great - service in dining area - subpar
The roooms were quite comfortable for our one night stay in Omaha. The staff was courteous and the food was great. Since we were also celebrating our 35th wedding anniversary we decided to dine in the dining room. My husband had to go to the bar to get drinks (we were not asked). We were served water (no ice). I asked for a baked potato with my meal but was brought green beans. Upon seeing the mistake my waitress said they are healthier anyway. We were not asked if we wanted dessert, By the way, we were the only ones having dinner. Next time - Room Service.
June 20, 2012
Rated 3 out of 5 by Betsy895 Omaha Sheraton
I have stayed at your property several times and the service in the restaurant and the lobby bar was excellent. The last time I stayed however, I found the service slow and the food horrible. The weather was really cold and I ate at your restaurant several times. Each time the service was slow and the food was really bad except for breakfast. Even the Omaha steak I has was overcooked.
November 24, 2014
Rated 4 out of 5 by ChaCha So close to a five star rating
If there wasn't still construction going on, it would be five stars. The occasional noise and construction crew was the only thing that didn't make this stay perfect.
The location is amazing
The beds are unbelievable
I was staying for three days and it was a perfect place to relax, work and sleep.
The staff was helpful and it really made my stay in Omaha easy.
I did stay in one of the renovated rooms, and they did a great job.
March 12, 2012
Rated 4 out of 5 by Viola68 Our experience
The bed was fantastic! At check-in, there was Minnie and Mickey. Minnie was very good. Mickey was inept. He checked my kids in to three different rooms to get queen beds and actually argued with my son that one was king! If he checked you in. none of our people received the 25% coupon and Minnie gave to all. Waitress in the bar was great Friday and the man on Saturday was rude. I was surprised to see dirty glasses and have filled wine glasses on the bar on Sunday morning. The food on the buffet was pretty dried out. Pretty sure our group was about 40 rooms so a lot of people affected by your property. Van drivers were great too.
November 3, 2014
Rated 5 out of 5 by PJB12 Very nice
I love the pool here and the very comfortable beds.
November 19, 2014