Rated 5 out of 5 by lady08 Served our purposes for family reunion
This was my first time using your hotel and would recommend to others for family reunions.
August 4, 2014
Rated 5 out of 5 by Brock Comfortable and not expensive
The building itself is attractive and relatively new, rooms are comfortable, the workout room is good, the staff is friendly and helpful, and the restaurant is quite good.
August 1, 2014
Rated 5 out of 5 by Jim1012 This hotel is comfort away from home.
The staff is very friendly and courteous. The accommodations were above what I actually expected. I was able to spend some quality time with my son at the pool. I was staying in the hotel because I was getting married the next day. The only issue I had was the night of my wedding I had asked the staff to put a bottle of wine on ice for when I returned to the room later with my wife. To my surprise the wine was left on the service area in the room and the bucket of ice was on the table. I was a little disappointed and addressed the issue with the service desk. The staff member was very apologetic and went above and beyond to rectify the issue. I would recommend and will also stay in this location again.
June 23, 2014
Rated 5 out of 5 by BLUECLAW88 HOTEL IS GREAT, CLEAN, SUPER FRIENDLY EMPLOYEES
PEOPLE THAT WORK THERE ARE AWESOME, MARK WENT OUT OF HIS WAY TO BE SO HELPFUL AND FRIENDLY WOULD DEFINITELY STAY THERE AGAIN WITHOUT A QUESTION AND WOULD RECOMMEND IT AS WELL TO OTHERS. THANKS MARK FOR EVERYTHING :)
June 9, 2014
Rated 5 out of 5 by Smith69 This hotel provides great service
We recently had our family reunion. The hotel handle the banquet. They did an excellent job. The staff was very friendly and were willing to address all our needs. We would definitely stay at this hotel again. Very nice rooms.
July 28, 2014
Rated 5 out of 5 by Les58 This hotel has great customer service
Truly enjoyed our stay. The food was excellent. Breakfast was hot and delicious. Facilities for banquet was excellent. You guys out did my expectation. Definitely will come again.
July 28, 2014
Rated 5 out of 5 by Caramellatte Great stay
Guest since September, 2013. Staff is responsive, helpful and courteous. Comfortable rooms. Enjoy my stay every week!
July 28, 2014
Rated 5 out of 5 by Peeps25 Family Reunion
The hotel was neat and clean. Our room was spacious and well arranged. The buffet breakfast was tasty filling.
July 28, 2014
Rated 4 out of 5 by Ricky84 Family Reunion
The hotel room was very comfortable. It was clean and we'll arranged.
July 28, 2014
Rated 4 out of 5 by CCAvidTraveler Convenient & off of Major Hwy
I stay here 6-7 times a year and enjoy the amenities as well as the friendly and professional staff. John, in particular was well dressed/professional and accommodating. Service was excellent. This past weekend however, there were a large number of children swarming the hotel and this made it loud all the time. Security and hotel staff could have enforced basic rules like no running in the halls and screaming. Safety concerns were present as well where small children were improperly using fitness equipment. Most visits/stays are superb and will continue to stay here throughout the year.
July 15, 2014
Rated 4 out of 5 by Jeffrey4 Incredible Staff
I just wanted to provide some feedback that your staff in all areas showed great approachability and warmth and a true willingness to help. This was most apparent at the front desk, whether at check in or at 4:00 in the morning when i had to check out. My only constructive feedback is around the room temperature. The outer living room said 74 degrees and was warm whereas the bedroom was freezing cold. The thermometer does not adequately control the entire room. Last the restaurant for breakfast was slow and understaffed. They were very nice but they need help!
July 16, 2014
Rated 5 out of 5 by natornpa Our New Favorite Home Away From Home
We really enjoyed our stay at the Sheraton Wilmington South. What a nice hotel. The staff was so nice and accommodating. We had a view of the marsh land beside the hotel that was just beautiful. The club level is awesome! The location cannot be beat. We will be back again soon.
July 23, 2014
Rated 5 out of 5 by NicStar Sports Overnight
Even though I'm relatively close, I decided to get a room for a LAX tournament due to the game times. I found this hotel by accident and I was more than pleasantly surprised...I didn't even want to leave to go to the games! The outside doesn't do the inside justice. The lobby, the room and the staff were all wonderful. I would recommend this hotel to anyone for any reason.
July 21, 2014
Rated 3 out of 5 by Kimgab The reservation experience makes it difficult for this hotel to be successful.
Your central reservation staff and hotel rate policies made this stay very frustrating. It's a shame because the location and physical attributes of the hotel are very nice. I would discourage travelers from staying at any Sheraton hotels.
July 21, 2014
Rated 5 out of 5 by WAM311 Excellent Staff
The staff awareness and friendliness was great. They were very accomodating and friendly. It made it a wonderful stay!
June 23, 2014
Rated 5 out of 5 by ndjkwon Great meeting and working hotel
The hotel and staff make the location a home away from home. The environment is conducive for having meetings and being productive. It's a very comfortable place to spend a working week away from home.
July 19, 2014
Rated 4 out of 5 by jb18208 Overall a good stay, but a couple of hiccups
The room was generally good - nothing exceptional to recommend it, but it's a good size and has the features that you'd expect at this price point. The Club room on the 5th Floor is well-stocked both in the morning for breakfast and in the evening for a non-alcoholic happy hour. The two issues I had were: (1) the cable signal isn't great. A couple of the channels routinely weren't getting any signal; and (2) the hook to hang towels on the back of the bathroom door fell off the door when I hung a towel on it. It landed on my foot, but fortunately I wasn't injured even though the hook is made out of metal. I left the hook on the bathroom sink figuring housekeeping would remove it and someone would contact me about coming into the room to reattach it. Housekeeping never removed the hook from the room. When I mentioned this problem at checkout to the clerk behind the desk, including that the hook had hit my foot, he apologized and said that he'd take care of the problem. I was somewhat surprised that there wasn't any additional follow-up from the hotel to me afterwards.
July 18, 2014
Rated 4 out of 5 by VFXDaddy Noise
I stay here a lot for the Air National Guard and the employees are always friendly and helpful. This stay I guess there was a Lacrosse tournament in town because the hotel was filled with young kids. I don't mind that at all but when there are kids running up and down the halls and slamming doors in the late evening that it no fun.
July 15, 2014
Rated 5 out of 5 by Bobb1 Great Stay
Excellent facility! The Room Service was quick and the food was prepared well.
July 17, 2014
Rated 5 out of 5 by Hojo4 Great New Years Eve!
Still some 'finishing touches' going on at this new hotel, but the staff and suite were wonderful. Easy access & check in/check out. Minimal highway noise when facing I95. Dinner 'specials' were much better then the posted menu and food/bar prices were at a very fair market price. Didn't use the indoor pool or fitness room but both looked spacious. Would not hesitate to stay at this facility again.
January 2, 2012
Rated 5 out of 5 by Wilder48 cakes48
We have stayed here a few times. Love the location. Nice hotel. We usually stay 2 nights when we come. Always very busy on Saturday. A lot quieter on Sunday. Love the blueberry pancakes in the restaurant. Would definitely stay again.
June 6, 2014
Rated 5 out of 5 by kwf66 Staff are always very good
I always find the front desk staff to be very helpful and professional.
July 14, 2014
Rated 3 out of 5 by Roger999 Not what I expected
I stayed at this hotel between May 11 and 16 2014.
What I did not like about my stay:
Bedroom was very small.
Air conditioner in bedroom was next to bed and very loud so had to turn off at night. in order to get air conditioned air into the other room, they have a fan that takes air from bedroom and blows it into sitting room. (That fan is extremely loud).
First night there I ordered room service. When it arrived the tray had one plate with what I ordered. There was no bread and butter, no salt and pepper, no other condiments, not even a glass of water.
After a few nights I ate dinner at the bar, the meal arrived but again no bread, no salt and pepper, no condiments.
I kept having to call the wifi service line for problems with connecting not do to my equipment.
I did like the Club Lounge.
The Hotel Lobby, Bar,
Business Center and Fitness Center are very nice also.
May 23, 2014
Rated 5 out of 5 by Leeo57 Great Property
First time I had stayed at this property and after a cold long day I was pleasantly surprised.
The front desk staff recognized my platinum membership with an upgraded room on the club floor and explained all the features of the property.
Upon entering my room I was taken back by the layout of the suite and the beautiful view of the wetlands from the large windows.
The club room is up to date and the food presented the night of my stay was above the typical offerings.
Enjoyed room service for dinner and the friendly staff was a compliment to the stay.
My only disappointment was having to leave at 4am the next day. I would have loved to stay longer and enjoy this great facility. I'll be back!
February 2, 2014
Rated 4 out of 5 Great Hotel, but needs a bit of managment
We have a very good stay at this hotel. The facility was very nice and as was the room. The areas for improvement include housekeeping and maintenance. Our tub drained very slowly. By the end of a short shower, the tub was half full. I relayed this info to the front desk folks, and I was told that maintenance would look at it, but clearly nothing happened. Also housekeeping was not up to what I have come to expect from Sheraton. There was a towel on the floor in the hall for two days. Our room did not get service the first day of our stay.
IN addition, we were there for a wedding and after the reception, we were expecting to return to the hotel bar for refreshments. Upon our return to the hotel, the bar was closed. Only insistence by the bride got the bar opened.
these few items detracted from an otherwise great visit.
June 29, 2014
Rated 4 out of 5 by Addison60 wonderful rooms
wonderful beds. After a long week it is nice to check into a hotel that has comfortable mattresses and great bedding.
July 3, 2014
Rated 4 out of 5 by CTSoccerMom Good stay for the value
We stayed at the hotel because it was the site of a luncheon birthday party for a close family friend. While making the reservation, we requested an early check-in since we would be arriving approx. 1 hour prior to the event and wanted to change and freshen up after a long drive. Although it is understandable that the hotel was fully booked and our room was not ready at 12:00, the front desk people were less than professional in even attempting to fulfill my request. Also the room was comfortable, but it is beginning to show a little wear and tear, especially in the bathroom. I would still return to this hotel for future visits.
May 19, 2014
Rated 2 out of 5 by BizTravellerDP Constant Facilities Issues
I have been there when there has been flooding in the hotel, then an alarm going off at very odd hours, and then this past week, a black-out. Moreover, the junior suites are always freezing. Facilities management in this hotel is very poor.
June 27, 2014
Rated 5 out of 5 by scazzo A True Home Away from Home!
I have spent the past 6 weeks here on business, and am scheduled for many more in the future. I must say that this hotel has made being away from home an easier endeavor. The staff is always helpful and friendly, always with a smile on their face. The rooms are very comfortable and well equipped. This hotel is newer and puts any of the other local hotels to shame. Be sure to check out the spacious gym and the great bar... great drinks and delicious food!
May 14, 2012
Rated 4 out of 5 by davey68 surprised
Was very pleasantly surprised with the quality of the rooms. My dining experience wasn't great. Food was passible but nothing great - even from the specials list.
June 28, 2014