Rated 4 out of 5 by CCAvidTraveler Convenient & off of Major Hwy
I stay here 6-7 times a year and enjoy the amenities as well as the friendly and professional staff. John, in particular was well dressed/professional and accommodating. Service was excellent. This past weekend however, there were a large number of children swarming the hotel and this made it loud all the time. Security and hotel staff could have enforced basic rules like no running in the halls and screaming. Safety concerns were present as well where small children were improperly using fitness equipment. Most visits/stays are superb and will continue to stay here throughout the year.
July 15, 2014
Rated 4 out of 5 by VFXDaddy Noise
I stay here a lot for the Air National Guard and the employees are always friendly and helpful. This stay I guess there was a Lacrosse tournament in town because the hotel was filled with young kids. I don't mind that at all but when there are kids running up and down the halls and slamming doors in the late evening that it no fun.
July 15, 2014
Rated 5 out of 5 by kwf66 Staff are always very good
I always find the front desk staff to be very helpful and professional.
July 14, 2014
Rated 4 out of 5 by Addison60 wonderful rooms
wonderful beds. After a long week it is nice to check into a hotel that has comfortable mattresses and great bedding.
July 3, 2014
Rated 4 out of 5 Great Hotel, but needs a bit of managment
We have a very good stay at this hotel. The facility was very nice and as was the room. The areas for improvement include housekeeping and maintenance. Our tub drained very slowly. By the end of a short shower, the tub was half full. I relayed this info to the front desk folks, and I was told that maintenance would look at it, but clearly nothing happened. Also housekeeping was not up to what I have come to expect from Sheraton. There was a towel on the floor in the hall for two days. Our room did not get service the first day of our stay.
IN addition, we were there for a wedding and after the reception, we were expecting to return to the hotel bar for refreshments. Upon our return to the hotel, the bar was closed. Only insistence by the bride got the bar opened.
these few items detracted from an otherwise great visit.
June 29, 2014
Rated 4 out of 5 by davey68 surprised
Was very pleasantly surprised with the quality of the rooms. My dining experience wasn't great. Food was passible but nothing great - even from the specials list.
June 28, 2014
Rated 2 out of 5 by BizTravellerDP Constant Facilities Issues
I have been there when there has been flooding in the hotel, then an alarm going off at very odd hours, and then this past week, a black-out. Moreover, the junior suites are always freezing. Facilities management in this hotel is very poor.
June 27, 2014
Rated 5 out of 5 by Jim1012 This hotel is comfort away from home.
The staff is very friendly and courteous. The accommodations were above what I actually expected. I was able to spend some quality time with my son at the pool. I was staying in the hotel because I was getting married the next day. The only issue I had was the night of my wedding I had asked the staff to put a bottle of wine on ice for when I returned to the room later with my wife. To my surprise the wine was left on the service area in the room and the bucket of ice was on the table. I was a little disappointed and addressed the issue with the service desk. The staff member was very apologetic and went above and beyond to rectify the issue. I would recommend and will also stay in this location again.
June 23, 2014
Rated 5 out of 5 by jubbie Good competent staff .
Excellent stay. Spacious room. My dog was allowed which meant a great deal to me. Staff are very helpful. Price is reasonable. Location is excellent right off the highway.
June 23, 2014
Rated 5 out of 5 by WAM311 Excellent Staff
The staff awareness and friendliness was great. They were very accomodating and friendly. It made it a wonderful stay!
June 23, 2014
Rated 2 out of 5 by sr1196 Hotel needs improvement
Worst Sheraton I have stayed at. The coffee cups had holes in them and staff simply replied oh yeah we know take two cups. Really if you know then why don't you get new cups. Cleaning staff was knocking on the door 8:30am really ??? They opened up the door after one knock and didn't even wait for a reply? In this day and age its easy to know which rooms are occupied and which are not. Staff needs a lot of training.
June 21, 2014
Rated 5 out of 5 by BLUECLAW88 HOTEL IS GREAT, CLEAN, SUPER FRIENDLY EMPLOYEES
PEOPLE THAT WORK THERE ARE AWESOME, MARK WENT OUT OF HIS WAY TO BE SO HELPFUL AND FRIENDLY WOULD DEFINITELY STAY THERE AGAIN WITHOUT A QUESTION AND WOULD RECOMMEND IT AS WELL TO OTHERS. THANKS MARK FOR EVERYTHING :)
June 9, 2014
Rated 5 out of 5 by Wilder48 cakes48
We have stayed here a few times. Love the location. Nice hotel. We usually stay 2 nights when we come. Always very busy on Saturday. A lot quieter on Sunday. Love the blueberry pancakes in the restaurant. Would definitely stay again.
June 6, 2014
Rated 3 out of 5 by Bls123xyz This hotel has good food
This hotel has great soups and excellent room service personnel.
May 30, 2014
Rated 5 out of 5 by Drcure24 My favorite hotel
Love to stay in this hotel when We are visiting friends in Delaware. We always book the junior suite and it's the best since it's has 2 rooms and 2 TV' s .Rooms are always clean and the bed is very comfortable. We'll stay here again!
May 27, 2014
Rated 5 out of 5 by Suziy57 This hotels so convenient .
The hotel is really close to the Philadelphia Inter. Airport , easy to go to the city around in Delaware . It's cleanness and cheerful staff must be appreciate . I'll come back there .
May 27, 2014
Rated 5 out of 5 by sweethoney Better than expected
I KNEW ABOUT HOTEL FROM MUTUAL FRIEND. FRONT DESK STAFF WAS EXCELLENT
May 26, 2014
Rated 3 out of 5 by Roger999 Not what I expected
I stayed at this hotel between May 11 and 16 2014.
What I did not like about my stay:
Bedroom was very small.
Air conditioner in bedroom was next to bed and very loud so had to turn off at night. in order to get air conditioned air into the other room, they have a fan that takes air from bedroom and blows it into sitting room. (That fan is extremely loud).
First night there I ordered room service. When it arrived the tray had one plate with what I ordered. There was no bread and butter, no salt and pepper, no other condiments, not even a glass of water.
After a few nights I ate dinner at the bar, the meal arrived but again no bread, no salt and pepper, no condiments.
I kept having to call the wifi service line for problems with connecting not do to my equipment.
I did like the Club Lounge.
The Hotel Lobby, Bar,
Business Center and Fitness Center are very nice also.
May 23, 2014
Rated 4 out of 5 by Paris27 Hotel Great for Conferences
Meeting rooms locations easily accessed from lobby or guest rooms
May 19, 2014
Rated 4 out of 5 by CTSoccerMom Good stay for the value
We stayed at the hotel because it was the site of a luncheon birthday party for a close family friend. While making the reservation, we requested an early check-in since we would be arriving approx. 1 hour prior to the event and wanted to change and freshen up after a long drive. Although it is understandable that the hotel was fully booked and our room was not ready at 12:00, the front desk people were less than professional in even attempting to fulfill my request. Also the room was comfortable, but it is beginning to show a little wear and tear, especially in the bathroom. I would still return to this hotel for future visits.
May 19, 2014
Rated 5 out of 5 by JoeSaratoga Hotel staff second to none!!!
Great place to stay.
High quality rooms
Along with staff that
Knows how to pay
Professionals in every
May 19, 2014
Rated 3 out of 5 by Reddsindc Average experience
The meeting rooms were cold; the front desk staff was responsive but were not consistent with regard to problem resolution; the nonsmoking room I had smelled like smoke; the complimentary WiFi was spotty throughout the hotel; the breakfast buffet was not well maintained; there were several children running throughout the hotel..
May 17, 2014
Rated 5 out of 5 by xou999 Nice staff
Checked in with a very nice front desk staff - Nicolas. The room is also super nice. Nice to stay here if travel via I-95
May 16, 2014
Rated 4 out of 5 by kindergarden the Shuttler
We were there for a wedding "Smith/Dawes" we had to sign up for the shuttler because it was not big they had 2 one at 5 the other at 5:40 we were down for the 540.we went out at 520 as not to miss it .let me tell you at least18 people came flying out of lobby and entered the bus pushing us out of the way the bus only held 13 there were people sitting on floor we had to drive instead of getting the names that were on list so 4 of us were mad told desk the next morning
May 12, 2014
Rated 5 out of 5 by JackBlack Wilmington South
A exceptional property for business and leisure travellers. The swimming pool and spa are now open! Very convenient location to many of Wilmington's attractions.
May 12, 2014
Rated 1 out of 5 by nothappy46 Very Dissatisfied
not worth money, rude personnel
May 12, 2014
Rated 1 out of 5 by Unhappy21 Disappointed
I'm a loyalist of another hotel group but stayed at this Starwood property on a business trip. The front staff was very unhelpful, they charged me for an extra night after my checkout, and the room amenities are awful/non-existent. The ironing board, as an example, is a joke. I'm not sure you could iron an infants clothes on it they're so small.
I won't return and will suggest others don't as well. Very poor experience.
May 10, 2014
Rated 5 out of 5 by Mcarter49 Hotel very nice
The Hotel is very nice. And the entire staff is so helpful and professional. I stayed four nights last week at this hotel and will be back for another three nights this week. Looking forward to another enjoyable stay.
Thank you to the entire hotel staff for a job well done.
May 6, 2014
Rated 2 out of 5 by Acie Question final billing
My wife and I checked in, Wilmington South, 0n 25Apr and checked out 27 Apr. At checkout my credit card bill receipt showed $235.44. On 28 Apr my credit card bill was $294.30. I believe a correction/explanation is in order. Thank you. Acie.
April 28, 2014
Rated 2 out of 5 by MOTB425 Wedding Block
We booked a block for guests attending our daughter's wedding. Everything seemed to be going smoothly until the actual stay. The rooms were not together on the same floor. One room had a robe on the bed and the bathroom was obviously not cleaned upon check-in. Fixtures in our bathroom were loose with a hole in the bathtub floor, and the floors were not especially clean. The shuttle we had arranged for was not on time for one pre-wedding departure. Drilling in hallway and very noisy adjoining room (not belonging to anyone we knew) at 8 am in the morning after a night of celebration. Some billing issues. Pretty disappointed after our first impression and booking was so positive.
April 27, 2014