Rated 2 out of 5 by sr1196 Hotel needs improvement
Worst Sheraton I have stayed at. The coffee cups had holes in them and staff simply replied oh yeah we know take two cups. Really if you know then why don't you get new cups. Cleaning staff was knocking on the door 8:30am really ??? They opened up the door after one knock and didn't even wait for a reply? In this day and age its easy to know which rooms are occupied and which are not. Staff needs a lot of training.
June 21, 2014
Rated 5 out of 5 by Vsealv Beautiful hotel wonderful staff
We only stayed for one night but from the moment we walked thru the door everyone we came in contact was friendly and helpful, always asking if we needed something. When we got up to our room it was beautiful, spacious and very clean. We ordered room service for breakfast the next morning and it was delivered on time and tasted great. Check out was easy and they emailed me my invoice quickly. I would definitely stay here again when I'm in the Delaware area.
December 31, 2012
Rated 4 out of 5 by VFXDaddy Noise
I stay here a lot for the Air National Guard and the employees are always friendly and helpful. This stay I guess there was a Lacrosse tournament in town because the hotel was filled with young kids. I don't mind that at all but when there are kids running up and down the halls and slamming doors in the late evening that it no fun.
July 15, 2014
Rated 5 out of 5 by MsDAM1Productions Beautiful Venue
Simply beautiful! Rooms & Hotel very nice. I would stay here again.
August 11, 2014
Rated 5 out of 5 by natornpa Our New Favorite Home Away From Home
We really enjoyed our stay at the Sheraton Wilmington South. What a nice hotel. The staff was so nice and accommodating. We had a view of the marsh land beside the hotel that was just beautiful. The club level is awesome! The location cannot be beat. We will be back again soon.
July 23, 2014
Rated 4 out of 5 by rayj76 Babymoon trip
My husband and I stayed for the weekend for a babymoon and to allow me some time to swim. The swimming pool was a great size and most of the time my husband and I had the pool to ourselves. The water was pretty cold though. A heated pool would have been a great luxury and improvement. We had a Deluxe suite which was a good size and very nice but they placed us in a connected room on the 2nd floor and we could hear EVERY sound through the door between rooms that our neighbors made. The TV, the hair dryer, them talking, the phone. It was like they were in the our suite with us. They arrived the second day of our stay and it really put a damper on our trip.
We were pleased with the room service and the quality of the food. The employees were also very nice to us. We might stay again but we would make sure that we didn't have a connected room.
September 18, 2012
Rated 5 out of 5 by Cameron50 This hotel over met expectations...
The atmosphere and room was outstading. Your service team is very structured and personable. Please do not change your system because it works!
August 5, 2014
Rated 1 out of 5 by Unhappy21 Disappointed
I'm a loyalist of another hotel group but stayed at this Starwood property on a business trip. The front staff was very unhelpful, they charged me for an extra night after my checkout, and the room amenities are awful/non-existent. The ironing board, as an example, is a joke. I'm not sure you could iron an infants clothes on it they're so small.
I won't return and will suggest others don't as well. Very poor experience.
May 10, 2014
Rated 5 out of 5 by Smith69 This hotel provides great service
We recently had our family reunion. The hotel handle the banquet. They did an excellent job. The staff was very friendly and were willing to address all our needs. We would definitely stay at this hotel again. Very nice rooms.
July 28, 2014
Rated 5 out of 5 by Brock Comfortable and not expensive
The building itself is attractive and relatively new, rooms are comfortable, the workout room is good, the staff is friendly and helpful, and the restaurant is quite good.
August 1, 2014
Rated 5 out of 5 by Sarah12812 Harris Wedding - Excellence in every detail
The hotel itself is very stylish, clean and comfortable. The staff is very friendly, accomodating and goes out of their way to please. My daugher was married 12/8/12 and we held the reception for 190 people in the ballroom. About half the guests were from the West coast and we booked approx. 50 rooms! EVERYBODY commented on the great food, comfort and hostipitaly that hotel and staff provided. We would defintely recommend to others!
December 12, 2012
Rated 5 out of 5 by DrG583 Great Experience
Me and my wife had a wonderful stay at The Sheraton Wilmington South. The room was massive. The photos online are great but they do no justice to the real thing. We stayed in the deluxe king suite and definitely will be staying again soon. The staff was great with meeting our needs for breakfast since during the Thanksgiving holiday the club lounge wasn't serving breakfast. Our stay was a great experience right outside of Philly.
November 28, 2012
Rated 5 out of 5 by JFDJr Very pleasantly surprised!
We are SPG gold guests and have stayed at many, many Starwood properties. We needed to be in the area and decided the location, albeit not near much of anything except I-95, was convenient. We were expecting much less than we got. The hotel was super clean, the food in the restaurant delicious, and the staff very friendly (especially Debby at the bar restaurant). If in that area, give this hotel a try. You won't be disappointed
November 5, 2012
Rated 5 out of 5 by lady08 Served our purposes for family reunion
This was my first time using your hotel and would recommend to others for family reunions.
August 4, 2014
Rated 3 out of 5 by Kimgab The reservation experience makes it difficult for this hotel to be successful.
Your central reservation staff and hotel rate policies made this stay very frustrating. It's a shame because the location and physical attributes of the hotel are very nice. I would discourage travelers from staying at any Sheraton hotels.
July 21, 2014
Rated 4 out of 5 by jechho Good stopover for one night
Nice and relatively new hotel, with large rooms and several suites. Not much to complain about. However be aware that traffic noise can be an issue due to the proximity to several highway. In addition we found the club lounge rather sad and dull. They did not even serve breakfast there, we were given coupons to the main restaurant.(where we had a decent breakfast.) And lastly, the water pressure in the shower was REALLY weak.
August 14, 2013
Rated 5 out of 5 by Les58 This hotel has great customer service
Truly enjoyed our stay. The food was excellent. Breakfast was hot and delicious. Facilities for banquet was excellent. You guys out did my expectation. Definitely will come again.
July 28, 2014
Rated 5 out of 5 by Sweetpolly Beautiful Hotel
The room was spacious and beautiful. The hotel is a dream with a beautiful layout, pool, exercise equipment and very welcoming staff. The only issue we had is we got put in a handicapped room so there was no full sinks in the bathroom. Definitely not a deal breaker and it wasn't enough of an issue for us to ask that our room be changed. It was conveniently located and near enough to the Wilmington Waterfront and the casino.
August 14, 2013
Rated 5 out of 5 by Kiwi13 Hidden Treasure
Had the pleasure of staying here this past weekend and was extremely impressed. Being a Starwood member I received a suite on the 6th floor that truly exceeded my expectations! The decor, size and cleanliness of the room was very much appreciated! Super comfy bed, ample space, closet, 2 televisions, living room area off from bedroom, super clean bathroom, microwave and fridge all were included! I will definitely return!!!!
August 12, 2013
Rated 5 out of 5 by jana2101 This hotel was amazing!!!
My husband and I stayed at this hotel for two nights on a vacation. We purchased our stay on Groupon for a very reasonable rate. We stayed in a Deluxe King Suite. We were blown away when we walked in the room. Living room, bedroom separated by french doors, bathroom with whirlpool. My husband said this is what he wants our master suite to look like if we ever build a house. I would strongly recommend staying here!
August 8, 2012
Rated 5 out of 5 by Joyce88 Family Coordinator
This hotel was immaculate in cleanliness. The service rendered by the Sales Manager, Banquet Manager and the entire staff was superb--friendliness, politeness and genuine desire to meet our needs was par Excellent. The family is still talking about the wonderful experience they enjoyed during our stay. The price was comparable to the service we received. Looking forward to hosting other meetings at this location.
January 1, 2013
Rated 5 out of 5 by Allsmiles1012 Exceptional Place
The Sherton South Hotel is and excellent choice for your lodging needs if you are visiting the first state on business, pleasure our just time to revive. There is nothing the staff will not do to accommodate you and maker your time worth each moment you have and more. The food is awesome and always very fulfilling. Whenever I stay here I am always sadi that I never have the time to extend...but I will be back!
October 17, 2012
Rated 4 out of 5 by jb18208 Overall a good stay, but a couple of hiccups
The room was generally good - nothing exceptional to recommend it, but it's a good size and has the features that you'd expect at this price point. The Club room on the 5th Floor is well-stocked both in the morning for breakfast and in the evening for a non-alcoholic happy hour. The two issues I had were: (1) the cable signal isn't great. A couple of the channels routinely weren't getting any signal; and (2) the hook to hang towels on the back of the bathroom door fell off the door when I hung a towel on it. It landed on my foot, but fortunately I wasn't injured even though the hook is made out of metal. I left the hook on the bathroom sink figuring housekeeping would remove it and someone would contact me about coming into the room to reattach it. Housekeeping never removed the hook from the room. When I mentioned this problem at checkout to the clerk behind the desk, including that the hook had hit my foot, he apologized and said that he'd take care of the problem. I was somewhat surprised that there wasn't any additional follow-up from the hotel to me afterwards.
July 18, 2014
Rated 2 out of 5 by SLD22 Hotel need to focus on the basics
This was my first time staying at this hotel in about 8 months. This is a fairly new hotel but the room I was in was not well taken care of and the bathroom was dirty. In addition I had two days without hot water. When I told the front desk - they didn't even ask for my room number and acted like they didn't care. Focus on the basics and get your hotel back to the normal Sheraton standard where it used to be.
November 16, 2013
Rated 5 out of 5 by Caramellatte Great stay
Guest since September, 2013. Staff is responsive, helpful and courteous. Comfortable rooms. Enjoy my stay every week!
July 28, 2014
Rated 5 out of 5 by ndjkwon Great meeting and working hotel
The hotel and staff make the location a home away from home. The environment is conducive for having meetings and being productive. It's a very comfortable place to spend a working week away from home.
July 19, 2014
Rated 5 out of 5 by Peeps25 Family Reunion
The hotel was neat and clean. Our room was spacious and well arranged. The buffet breakfast was tasty filling.
July 28, 2014
Rated 5 out of 5 by Marine782 Great Place
First time at this hotel and only wish it was close to my regular travels. I have stayed in hundreds of Starwood properties and this, even only one night, was superb. Wife and I had excellent meal in restaurant, well prepared food in concierge lounge and wonderful junior suite. Clean hotel, friendly, attentive staff. A great place. Our young server in the restaurant was very attentive and professional.
October 23, 2013
Rated 4 out of 5 by Frequenttraveler Good hotel lousy Internet
The place is great. So is the staff. I stay there every couple of weeks. I drive fifteen minutes from Wilmington even though I have other options in town. One really bad experience. Internet. At this day and age of Facebook and social media having such a bad Internet connection ( yes. I know it is free) is not acceptable. It is the only feature that makes me consider moving to another hotel.
January 25, 2013
Rated 5 out of 5 by PKThunder Club level is worth it!
I stayed at the Sheraton Wilmington South and was very happy I elected the club level. A satisfying breakfast and expansive evening snacks were served, which were delicious! The rooms are very modern and comfortable, and the pool, fitness facilities and bar area were better than my expectations. The hotel is located immediately off I-95, which is very convenient for anyone driving through Delaware.
June 14, 2013