Rated 5 out of 5 by Jay85 Wow!
This has to be the cleanest hotel we've ever stayed at! We had the king suite and it was very relaxing and comfortable. The hotel staff were very friendly and listened to our needs. The first night we were there a wedding was taking place and they moved us without hesitation, to a quieter floor. This was much appreciated! Our kids enjoyed the pool, also. We'd definitely stay here again,
August 13, 2013
Rated 5 out of 5 by wenonly1 My second home in year 2012
This hotel is hand-down best hotel, the service is great and everybody in the hotel is very professional, friendly, efficient and helpful. Debbie is the best bartender, she treats her customers like her family members, Ali is a great manager, just to name a few great staff...did I also mention this hotel is so beautiful and has great facilities and maintain perfectly? I love this hotel!
April 29, 2013
Rated 5 out of 5 by Travelhappy amazing
in a rural location this hotel can be best called great ,the staff through out the departments,all aim to please. the rooms immaculately clean.food great and beautifully presented,by a happy server. fitness room equipped with top of the line equipment ,and a great pool.free internet for all.free parking as well. its next to a major tax free mall. stay here ,relax and shop as well
November 24, 2012
Rated 5 out of 5 by roscoe Beautiful accomodations
The staff were so pleasant and helpful. Staff walking in the hallways greeted us as we passed sometimes asking if they could help. Reception desk staff on check in and check out were so professional and courteous. Our accommodations were great! Interior decorating added a sophisticated look to the well appointed suite. Would have enjoyed staying longer and using other features.
February 17, 2013
Rated 5 out of 5 by hallerk many pleasant surprises
stayed at this hotel out of curiosity - vacant for years after construction due to zoning technicality. health food in snack shop to buy like lean cusine, fresh fruit at breakfast, lots of computers so no wait, was really a suite instead of a room, local sunday paper gratis in the hotel priority lounge
study the route from interstate 95 to this
hotel as it is a bit tricky
April 29, 2013
Rated 4 out of 5 by Tlynn77 Sweet
The Sheraton is now at the top of my lists of hotels. From the time that I arrived at the entrance there was someone there to greet me, to handle my baggage, and to see me to my room.
The staff was helpful in every way to answer any questions or concerns that I might have.
Hats off the the staff, for they make it possible for everyone to have a good experience
October 8, 2013
Rated 5 out of 5 by WSChildress Great staff
The staff was great! I have an electric car and, even though they do not have an official charging station, they allowed me to park my car in the garage so I could plug it in for the night. Their garage is for maintenance, not guest parking. Going above and beyond guest needs is why I stay at Starwood hotels. Thanks!!
December 29, 2013
Rated 5 out of 5 by Pickey2012 Find a Reason to go...it's worth it!
Spotless room, wonderful food and great service. What more could you ask for? I never heard of this hotel and lived 5 hours away but I read the reviews online and took a chance. I couldn't have had a better time. Stayed on club level and the service was out of this world. The pool, the gym and the lobby were wonderful. I am actually looking for a reason to go back!
October 4, 2012
Rated 3 out of 5 by Vabeach23452 Great clean hotel but........
The Sheraton is a beautiful hotel however the highway noise late at night was terrible.
The reservation system (800#) and the hotel availability did not match. I requested twice for one suite that had a Pull out sofa bed. The reservations agent told me that the room had the sofa bed but we would be charged additional 25.00 for a different room
November 18, 2013
Rated 5 out of 5 by Babs41 Employees are friendly and very helpful.
The hotel have great features and is very clean and comfortable. Staff is cheerful and concerned about your stay. The small problem I had at check out was taken care of with respect and understanding. In the end everything worked out correctly. I was very pleased with the out come. I will recommend this hotel to anyone. Hope to see you again.
July 23, 2013
Rated 5 out of 5 by 2013soccermom Great stay!
We had to stay one night in Wilmington for my son's soccer tournament. The Sheraton was convenient and exceeded expectations. The kids enjoyed the pool and the club level offered a nice variety of snacks and drinks. The staff took excellent care of us. If we need to return to Wilmington, we will definitely stay at the Sheraton again. Thanks!
June 24, 2013
Rated 5 out of 5 by Hinda Very nice people!
We always stay at Starwood's, since the time they were Sheraton Club many years ago. Sometimes in the smaller towns the hotels are fine, but not exceptional. This one exceeded our expectations, and, Abha, at the front desk. was one of the nicest of your Starwood (or any hotel!) personnel we've ever encountered.
We look forward to returning.
October 12, 2012
Rated 5 out of 5 by RRW3 Well Done
Needed a hotel for one night in this location. This will be where I stay in this area from now on. A bullseye for a business traveler like myself, but would be a great hotel for anyone needing to be in the area. Comfortable, very tasteful, great room layout, quiet, spotless, great staff, surprisingly good food, all the amenities needed.
October 9, 2012
Rated 3 out of 5 by Carol1003 poor set up
The hotel setting was very pretty, but not thought out. The bathroom was horrible- aside from the ceiling damage due to leak- no counter space and the blow dryer outlet was across the room. The food at breakfast was very over priced, cold and not good. The service was more interested in talking to each other, then helping paying guests.
October 10, 2012
Rated 5 out of 5 by MaryBJ001 Very Family Oriented Warm & Inviting Hotel
Fantastic Hotel & Staff Members. The hotel was beautiful and the rooms were super nice. I wanted to take the bed home with me, it was so comfortable. The Hotel Staff was super nice all the time. The Concierge was so helpful and thought of things that we did not. It was a very pleasant experience. I did not want to leave to come home!
July 18, 2012
Rated 2 out of 5 by AnnaMPeej check in was unpleasant
I was ignored by two people at desk. When I said I would like a room for one night, I was granted a glance from the man, the woman continued to ignore me. I was treated rudely, never courteously. Although the location is ideal and the room was perfect, I will certainly not stop at that Sheraton again.
December 3, 2013
Rated 5 out of 5 by Samkylejosh714 Great Stay
Great place to stay! Service and cleanliness was excellent. The kids enjoyed the pool and hot tub. The front desk was wonderful and friendly. If we had to find a flaw, it was with the TV programming in regards to renting a movie. Other than that, great stay at a reasonable price. Wish there were more hotels out there like this one.
April 22, 2013
Rated 4 out of 5 by DoubleD24 My Stay
This hotel had great features and style. Beautiful staircase and friendly staff. The only initial part of my stay was that the sheets were not clean and i had to struggle to open the room door to get into the room. A few minutes later someone came to fix it. Other than that I had a good time. Very nice hotel to have a wedding.
August 5, 2013
Rated 5 out of 5 by wenonly1 Great Hotel
This hotel is always trying to improve the service. The club lounge has been improving ever since Bruce joined. They are very accomodative on guests' needs. Front desk manager Dustin is always helpful and gets things done. Debbie is super friendly and very effecient. This hotel is one of the best Sheraton I have ever stayed.
September 17, 2012
Rated 5 out of 5 by anonymous02101973 Sheraton proved its worth
This hotel can boast of perhaps one of the best professionals working for them. They make sure to know the details - likes and dislikes of the residents and accordingly try to plan as much as possible.
More options in F&B would be more helpful though. Having same breakfast for 7 weeks with no change can make anyone unhappy.
July 1, 2013
Rated 5 out of 5 by QuartelyVisitor Regular Business Travel
Our team travels to the area on a quarterly basis. Our experience at the Sheraton Wilmington South has always been very positive. The front desk staff is always welcoming and accomodating. The evening bartender, Deb, is exceptional! She makes her guests feel like friends who are sharing a fun evening together at home.
August 26, 2013
Rated 5 out of 5 by Divas3 5-Star Stay for 3-Star Price
LOVE It! The desk staff & housekeeping, and the cafe staff were very professional. The Deluxe Suite was fabulous! It didn't matter that the french doors to the bedroom didn't close as they should, & clock radio in bedroom didn't work...the stay, decor & food/drinks ($12.50 for 3 pancakes is a bit pricey) were all great!
January 21, 2013
Rated 5 out of 5 by pinkruffles luxurious and relaxing
This hotel made me feel right at home. Our Jr. suite was large and even came with two tvs, Starbucks coffee and bottled water. My favorite part was the comfortable bed; our comforter and pillows felt so luxurious and fluffy that I didn't want to leave! I was treated well by staff and always felt right comfortable.
August 12, 2013
Rated 5 out of 5 by Nascarfan Very attentive staff
From check in to check out the staff were extremely professional, friendly, helpful and attentive. No need to be concerned about noise being near the airport - not an issue at all. Very conveniently located to major roads Really appreciated the pre-typed directions the front desk had to local restaurants and stores.
October 18, 2012
Rated 5 out of 5 by stinkerflat1 Excellent Hotel
Clean, convenient, affordable and a fantastic staff. The only criticism is with the restauraunt staffing. We had dinner on a busy Saturday night and it took two hours for dinner due to a lean staff. Morning breakfast also took too much time and the staff was just standing around although our waitress was very nice.
October 3, 2012
Rated 5 out of 5 by dawnsommerville Treated like a Starwood star, as always
Thank you to staff like Marcell and the Manager for making such a great stay. From the room, to the restaurant, to the gym (with $6,000 elipticals- I had to price them they were sooo nice) our stay was great. Thank you again, Sheraton.
December 30, 2013
Rated 5 out of 5 by racz68 Great Hotel
This is a great hotel, rooms are comfortable, clean and spacious. The room decor is inviting and warm. The hotel staff was friendly and courteous.
My only negative comment would be that I was on the "club" level floor (concierge in other hotels) and it was empty, no hotel staff there at all. There were some snacks (chips, pretzels, granola bars) in baskets and a fridge with water, soda and milk and a coffee machine. You pay extra to stay on this floor and have breakfast and some hot snacks in the evening. I called down to the front desk and they said that I could have a voucher for breakfast in the restaurant and that there would be no breakfast in the club room. If I didn't call I would have never known this, it should have been communicated at check in that this was what we could do. You pay for an extra service and although they did provide it, if I never called I would have never known. Othewise this was a great hotel, it only opened 6 months ago so I hope it stays this nice.
June 20, 2012
Rated 5 out of 5 by Laxman this hotel is the best in this area
I have a reservation, by the time i reach hotel my room was alloted to some one.i was soo mad, the receptionist Ms.ABHA stayed late and fix my reservation.i really apreciate her patience and great help that night.all i can say 1 person like that is goor enough to run such a big hotel.
Reddy. room # 223
April 12, 2013
Rated 5 out of 5 by lorubio Clean, Friendly Staff
Stayed 2 nights and I highly recommend. The staff was great and the rooms were clean. The fitness center is top notch, pool area clean, too. The lounge food was fabulous. Although the location isn't the best (it's easy to get to, but there is nothing within walking distance) I would stay here again.
March 4, 2013
Rated 5 out of 5 by Brushme47 The features of the hotel are excellent and has an advantage of being new.
My stay at the hotel was awesome. All that I requested to make my stay enjoyable was provided. The staff was ready to help with any questions or concerns I had. The meals were good, the breakfast was exceptional. I would not hesitate to recommend to anyone looking for a clean and good place to stay.
November 6, 2012