Rated 5 out of 5 by natornpa Our New Favorite Home Away From Home
We really enjoyed our stay at the Sheraton Wilmington South. What a nice hotel. The staff was so nice and accommodating. We had a view of the marsh land beside the hotel that was just beautiful. The club level is awesome! The location cannot be beat. We will be back again soon.
July 23, 2014
Rated 5 out of 5 by NicStar Sports Overnight
Even though I'm relatively close, I decided to get a room for a LAX tournament due to the game times. I found this hotel by accident and I was more than pleasantly surprised...I didn't even want to leave to go to the games! The outside doesn't do the inside justice. The lobby, the room and the staff were all wonderful. I would recommend this hotel to anyone for any reason.
July 21, 2014
Rated 3 out of 5 by Kimgab The reservation experience makes it difficult for this hotel to be successful.
Your central reservation staff and hotel rate policies made this stay very frustrating. It's a shame because the location and physical attributes of the hotel are very nice. I would discourage travelers from staying at any Sheraton hotels.
July 21, 2014
Rated 4 out of 5 by CCAvidTraveler Convenient & off of Major Hwy
I stay here 6-7 times a year and enjoy the amenities as well as the friendly and professional staff. John, in particular was well dressed/professional and accommodating. Service was excellent. This past weekend however, there were a large number of children swarming the hotel and this made it loud all the time. Security and hotel staff could have enforced basic rules like no running in the halls and screaming. Safety concerns were present as well where small children were improperly using fitness equipment. Most visits/stays are superb and will continue to stay here throughout the year.
July 15, 2014
Rated 4 out of 5 by Jeffrey4 Incredible Staff
I just wanted to provide some feedback that your staff in all areas showed great approachability and warmth and a true willingness to help. This was most apparent at the front desk, whether at check in or at 4:00 in the morning when i had to check out. My only constructive feedback is around the room temperature. The outer living room said 74 degrees and was warm whereas the bedroom was freezing cold. The thermometer does not adequately control the entire room. Last the restaurant for breakfast was slow and understaffed. They were very nice but they need help!
July 16, 2014
Rated 5 out of 5 by ndjkwon Great meeting and working hotel
The hotel and staff make the location a home away from home. The environment is conducive for having meetings and being productive. It's a very comfortable place to spend a working week away from home.
July 19, 2014
Rated 4 out of 5 by jb18208 Overall a good stay, but a couple of hiccups
The room was generally good - nothing exceptional to recommend it, but it's a good size and has the features that you'd expect at this price point. The Club room on the 5th Floor is well-stocked both in the morning for breakfast and in the evening for a non-alcoholic happy hour. The two issues I had were: (1) the cable signal isn't great. A couple of the channels routinely weren't getting any signal; and (2) the hook to hang towels on the back of the bathroom door fell off the door when I hung a towel on it. It landed on my foot, but fortunately I wasn't injured even though the hook is made out of metal. I left the hook on the bathroom sink figuring housekeeping would remove it and someone would contact me about coming into the room to reattach it. Housekeeping never removed the hook from the room. When I mentioned this problem at checkout to the clerk behind the desk, including that the hook had hit my foot, he apologized and said that he'd take care of the problem. I was somewhat surprised that there wasn't any additional follow-up from the hotel to me afterwards.
July 18, 2014
Rated 5 out of 5 by Jim1012 This hotel is comfort away from home.
The staff is very friendly and courteous. The accommodations were above what I actually expected. I was able to spend some quality time with my son at the pool. I was staying in the hotel because I was getting married the next day. The only issue I had was the night of my wedding I had asked the staff to put a bottle of wine on ice for when I returned to the room later with my wife. To my surprise the wine was left on the service area in the room and the bucket of ice was on the table. I was a little disappointed and addressed the issue with the service desk. The staff member was very apologetic and went above and beyond to rectify the issue. I would recommend and will also stay in this location again.
June 23, 2014