Rated 1 out of 5 by ReginaP39 This hotel experience started out good that ended on a bad note.
From the rude staffing to the misconception and miscommunication from the staff I will NEVER recommend this hotel to anyone!
August 25, 2015
Rated 4 out of 5 by David804 $32.00 for a basic Continental breakfast????
Prior to my travel, I try to do my homework and shop around... looking for ways to save money, but yet find a place that is acceptable to me (and my wife). I achieved my goal(s) for this stay. So yes, I did enjoy our Sheraton visit; however, I never thought that we would have to pay for a standard (at EVERY OTHER LOCATION) continental breakfast. A breakfast that was of poor quality and.... unknowingly, excessively priced. No warning... no menus...not signs...just a breakfast laid out like any other hotel/motel. However, when you're sitting down... the "waitress" politely hands you a $32.00 ($16.00 for each breakfast!). When I talked to the manager about my concern... his focus was on my "good deal" room rate", and wasn't interested in addressing the unannounced $32.00 charge / breakfast plate (x2) concern. So, for other travelers... BEWARE! P.S. The manager decided that a 10% off my room rate was acceptable and fair ($9.72). So, my somewhat warm eggs, stale toast breakfast., and hot coffee... the basic Continental breakfast we served ourselves was now $22.28 instead of $32.00. Ouch! (At least I wasn't the guy next to me who had only cereal, milk and coffee. Surprise!)
August 9, 2015
Rated 3 out of 5 by rodcom a little bit of a miss on checking In
I stayed there twice this week. First stay was terrific. 2nd one not as good at check wasn't recognized as platinum and was stuffed into a small room when the hotel was completely empty. Only after complained was I moved to a larger room. Asked about breakfast and was told it was in the club. - which was actually closed on Monday morning. Also housekeeping the was very loud as they prepared the rooms for the next day. Nothing was end of the world.
April 21, 2015
Rated 5 out of 5 by rodcom solid
good hotel. No real issue suite rooms are nice and front desk was very helpful when you need something.
April 19, 2015
Rated 5 out of 5 by JoeyJr Rest and relaxation
It's rare my wife and I get a chance to get away. We managed to book a weekend. Check-in was simple and easy. Our room was beautiful. The staff was always all smiles. Check-out was easy too. They emailed my receipt and we were off. I'll be back.
February 16, 2015
Rated 5 out of 5 by KRMom Family visit
We stayed at the Sheraton while visiting family for our granddaughters second birthday. The cousins loved the pool and hot tub. Grandma and grandpa loved the quiet!
December 22, 2014
Rated 5 out of 5 by davis0525 great getaway
I look at this hotel as great get away.it has a good feel for being a home away from home love the atmosphere and living quarter provide an excellent as being at home.
December 6, 2014
Rated 4 out of 5 by Finny One Visit
Our one night stay at the Sheraton Wilmington South came at the end of a long day. The woman at the front desk corrected a reservation problem quickly and was pleasant and efficient.
The room was spacious and comfortable. Breakfast was a great start.
This hotel is a real find.
December 6, 2014