Rated 5 out of 5 by SyntheticTurfGuy Best Sheraton Hotel experience ever - world class General Manager
On a long business trip from United States, and the gorgeous facilities and management were amazing. Impeccable room cleanliness and staff responsiveness. The General Manager Robin and his colleague Harry are the best I have seen in my travels to over 35 countries. The evening band is worth the stay itself. While we were enjoying the band, they introduced themselves to us and other business travelers. They knew everyone's name, created a home atmosphere and we all ended up meeting each other and had a blast! The band was equally talented and wonderful people from Fiji! Great job!!!
March 21, 2013
Rated 1 out of 5 by CIMC room temperture
I stayed at the hotel for four night, there was no heating system in the room for the first two night and the temperature in Qingdao was below zero..
called the front complained this problem and was told the hotel was providing "center air control system" for the whole hotel...it means they were blowing cold air at the room, I don't feel any warm air coming from the vent...
several of my customers also experienced same problem before my stay....
if possible, please let us know what was wrong at that time.
Since I will be going Qingdao again next month, suppose it will be cold too, not sure if your hotel can make some improviement on this issue.
December 9, 2014
Rated 5 out of 5 by Petaluma99 Beautiful hotel
We stayed at this property for two nights. We absolutely loved everything about the hotel but the location. Best suited for business travelers, it is one hour from Qingdao and not conveniently located for tourists. Upgraded to one of the nicest rooms we have ever had, the staff was particular helpful during our stay. There were few visitors during our stay - in fact we were the only people in the Club Lounge one night - too bad, since it was lovely and well stocked with food and beverages.
September 3, 2012
Rated 5 out of 5 by SanjeevT Special Thanks
Stayed for fortnight - had excellent treatment.
Special thanks for Sudeb, Belinda, Coco, Candy for their effort to make it like home.
January 2, 2015
Rated 4 out of 5 by Traveller14344 Great hotel
Although the location is a bit off, this happens to be one of the best hotels I've stayed in. The service is excellent. I would like to thank Timothy at the concierge who was really helpful, and all the staff at the executive lounge namely Crystal and two others which I did not manage to get their name. The room is wonderful and really confortable. Thank you for making me feel welcomed and I would not hesitate to stay at this hotel again. Lastly I would like to recommend the Spa in this hotel which you will never regret. Look for Mita, she can make you so relaxed and fall asleep.
August 8, 2013
Rated 4 out of 5 by ManuelPB Hotel has good gym & spa
Bad internet connection again! Cannot connect to my work email! Totally unacceptable for a 5 star hotel.
It took 20 min for Check-out this is unacceptable. Just one attendant at the Check-out counter during the busy time in the morning is unacceptable. 8 people were waiting behind me. Also, the attendant did not focus on me but took in all questions from other people. This is bad customer attention. Also, the attendant was rude and just said :"have a rest", while I had to go to the airport. Totally unacceptable. Also, I was not offered to choose which currency I want to pay even this is stated in the paper which I have to sign. When asking to change from EUR to RMB, the attendant did not understand what I want. Totallz unacceptable.
June 26, 2014
Rated 2 out of 5 by Shar0410 Improvement opportunities
Overall the stay was on a below average standard. Have had better experience in other Sheraton hotels so far. The staff could be more responsive to the customer demands in providing small necessities and respond quickly. The checking in and checking out process could be more efficient. We were a group of more than 45 people, and stayed for a week, and this reflects good business opportunities. The check out process was very long and on a average took around 10 minutes per person and we almost missed our flight and just made in in nick of time. The person in charge was attending to people cutting into the queue. Need more profesional and quick responding staff and people who can speak basic conversational english, which we think is not too much to expect from a reputed hotel like Sheraton.
August 3, 2014
Rated 5 out of 5 by TAZ60 Excellent hotel with friendly and helpful staff
I have stayed at the Jiaozhou Sheraton many times over the past two years. The staff are always friendly and helpful. The rooms are always well kept and the food is top quality. I use the gym and spa frequently and these are good for the traveller wanting to keep in shape ofr relax.
One of the managers, Cherry, is an exceptional staff member whose smiling face and pleasent, helpful approach is always refreshing.
June 7, 2014