Rated 2 out of 5 by Shar0410 Improvement opportunities
Overall the stay was on a below average standard. Have had better experience in other Sheraton hotels so far. The staff could be more responsive to the customer demands in providing small necessities and respond quickly. The checking in and checking out process could be more efficient. We were a group of more than 45 people, and stayed for a week, and this reflects good business opportunities. The check out process was very long and on a average took around 10 minutes per person and we almost missed our flight and just made in in nick of time. The person in charge was attending to people cutting into the queue. Need more profesional and quick responding staff and people who can speak basic conversational english, which we think is not too much to expect from a reputed hotel like Sheraton.
August 3, 2014
Rated 3 out of 5 by PEYE ''Surprising Stay''
Hi there, i have stayed here two times, 5-6 days for each time, however, it has no improvements since 1st time after I made the online survery, or has no follow up message from SPG customer service, which is sort of disappointment to this hotel, couple of points to share:
1, The hotel room is clean and housekeeping maintain the good quality.
2, The restaurant -YUE, also maintain good food.
3, Howeever, the buffet area where we took for the breakfast and dinner, the service is awful. Seems don’t have enough waiter/waitress to serve the customer, nobody show you to the table, no coffee or tea to serve until you ask them to help, or you go to the coffee machine by yourself. The table cannot make a clean status in a timely manner. And sometimes you cannot even find a spoon for food, or for coffee.
4, The Check-out experience is out of my expectation, I spent 30-40 mins for the check out with a long queue, all the people ask for open another counter for the check out, but the response from hotel is only 2, interesting things happened is after 30 mins, they finally pull another girl for the check out. I think this is totally out of SPG style as what I stayed around the other countries and cities.
August 3, 2014
Rated 4 out of 5 by ManuelPB Hotel has good gym & spa
Bad internet connection again! Cannot connect to my work email! Totally unacceptable for a 5 star hotel.
It took 20 min for Check-out this is unacceptable. Just one attendant at the Check-out counter during the busy time in the morning is unacceptable. 8 people were waiting behind me. Also, the attendant did not focus on me but took in all questions from other people. This is bad customer attention. Also, the attendant was rude and just said :"have a rest", while I had to go to the airport. Totally unacceptable. Also, I was not offered to choose which currency I want to pay even this is stated in the paper which I have to sign. When asking to change from EUR to RMB, the attendant did not understand what I want. Totallz unacceptable.
June 26, 2014
Rated 5 out of 5 by SyntheticTurfGuy Best Sheraton Hotel experience ever - world class General Manager
On a long business trip from United States, and the gorgeous facilities and management were amazing. Impeccable room cleanliness and staff responsiveness. The General Manager Robin and his colleague Harry are the best I have seen in my travels to over 35 countries. The evening band is worth the stay itself. While we were enjoying the band, they introduced themselves to us and other business travelers. They knew everyone's name, created a home atmosphere and we all ended up meeting each other and had a blast! The band was equally talented and wonderful people from Fiji! Great job!!!
March 21, 2013
Rated 4 out of 5 by donpark Need additional Korean TV channels.
Right now you have one Korean TV channel(KBS). I think you should add more Korean TV channels as more korean tourists are staying at your hotel. Major Korean channels are KBS1, KBS2, MBC, SBS, and YTN.
June 30, 2014
Rated 5 out of 5 by bpai88 This hotel has great features.
Very rewarding experience with wonderful staff. They bent over backwards to meet all of our needs and we will definately recommend this hotel to all our business associates. Wonderful stay!!!
June 30, 2014
Rated 5 out of 5 by Petaluma99 Beautiful hotel
We stayed at this property for two nights. We absolutely loved everything about the hotel but the location. Best suited for business travelers, it is one hour from Qingdao and not conveniently located for tourists. Upgraded to one of the nicest rooms we have ever had, the staff was particular helpful during our stay. There were few visitors during our stay - in fact we were the only people in the Club Lounge one night - too bad, since it was lovely and well stocked with food and beverages.
September 3, 2012
Rated 5 out of 5 by TAZ60 Excellent hotel with friendly and helpful staff
I have stayed at the Jiaozhou Sheraton many times over the past two years. The staff are always friendly and helpful. The rooms are always well kept and the food is top quality. I use the gym and spa frequently and these are good for the traveller wanting to keep in shape ofr relax.
One of the managers, Cherry, is an exceptional staff member whose smiling face and pleasent, helpful approach is always refreshing.
June 7, 2014