Rated 4 out of 5 by holidaysaregreat This hotel is great for a family holiday
Stayed in a villa for 7 nights - accommodation was excellent, it was modern, clean, spacious, furnished beautifully and cleaners maintained an excellent standard. Swimming pools were amazing and staff were friendly and courteous. Only negative comment would be that food was only average and quite expensive, otherwise I would highly recommend Sheraton Port Douglas.
September 27, 2014
Rated 2 out of 5 by sleeves This hotel has let its standards slip
The Port Douglas resort has a spectacular layout with the lagoons etc. Most of the staff are helpful but they are not experienced in providing great customer service. The food options are limited and lack variety. There were no changes or special features in the restaurants to capture anyone's interest
September 27, 2014
Rated 5 out of 5 by Classicstyle08 Class and style never go out of fashion
We thoroughly enjoyed our stay best holiday we have had
Very impressive from the start with driveway entrance and grounds , leading to grand foyer and most welcoming staff
We felt like guests from the word go
Room was even better than imagined with beautiful gardens , walkways and water fall and features
Loved position being able to walk along beach into town to walk off the beautiful breakfast
Whole resort had special feel and enjoyed the piano entertainment on Saturday night with drinks
All the staff took the time to say hello and made feel welcome, obviously they all enjoyed their jobs
Décor classy and stylish
Look forwards to coming back next year
September 1, 2014
Rated 2 out of 5 by KarstenF Needs a renovation - urgently
Worst Starwood property stayed at in over 350 nights. Very dated, needs a renovation urgently. Had to reissue keys 3 times at check-in until they worked. Courtesy phones broken.According to staff: already lodged the issue several weeks ago but it's not getting actioned. Service not up to scratch either. Check-in staff not knowledgeable about program benefits; housekeeping clearly annoyed about late Platinum check-out; check-out staff unapologetic for issuing bill with 20% of inappropriate charges etc. Overall, I would not recommend staying at this property.
July 14, 2014
Rated 3 out of 5 by Joshc This hotel offer a relaxing getaway
The Sheraton is a great place to unwind and enjoy the warm tropical climate with a very accommodating staff.
September 7, 2014
Rated 4 out of 5 by Drewie3 Great Pools
The interior and exterior of the hotel is dated however the rooms are spacious and the facilities are great. The pools are stunning and very clean and make for great holiday photos. The hotel room rates are reasonable and affordable for a family. The buffet breakfast was fantastic with lots of choice and fresh food. Il Pescatore restaurant was disappointing - overpriced, small and very basic tasting. Pool bar is good but understaffed - trying to do to much with too little i.e. towel exchange, drinks/cocktails and food service with limited staff who seem stressed and unhappy. Overall we had a great stay and would recommend and return to the hotel.
December 26, 2013
Rated 5 out of 5 by Pinakins5 Speechless
There are just no words. Thank you again from the bottome of our hearts. We have been enjoying your hospitality for several years now and will just keep coming back and back and back again. We will never tire of the beautiful and grand Sheraton Mirage. I know rooms are to be upgraded but they have a charm of their own as they are. I am looking forward to the revamp of rooms but will also miss the existing decor. Well done and hats off to you Sheraton Mirage. It is your STAFF that make it all worth while, ALL OF THEM!
October 29, 2013
Rated 5 out of 5 by nkotb2012 Best Resort in Port Douglas
Was blown away by sheraton Mirage Resort my expectations were wow !! The staff were amazing don't know who to compliment first. But waitress Jullada her service and chef dylan at night buffets was the best loved his food and service sold us to come back ! The resort facilities are wow so clean from rooms to outside pools the whole resort ! The service was 10* we loved every moment every part of our stay would highly recommend sheraton to anyone. Thank you Sheraton and all staff for making our holiday a memorable one we are so happy that we chose this place loved our stay it was phenomenal thank you again. Returning guests again next year :)
January 6, 2014