Rated 4 out of 5 by TS18 The Resort
We were both very happy with our stay Yes in places the Resort is looking a little tired but the Staff Service in all areas was First Class
We had a problem with our room air conditioner and they promptly moved us into a Larger and Better Room which wasn't our intention but all the same very much appreciated The Restaurant meals from Breakfast up was wonderful First Class as well Very Happy with everything
March 2, 2014
Rated 5 out of 5 by nkotb2012 Best Resort in Port Douglas
Was blown away by sheraton Mirage Resort my expectations were wow !! The staff were amazing don't know who to compliment first. But waitress Jullada her service and chef dylan at night buffets was the best loved his food and service sold us to come back ! The resort facilities are wow so clean from rooms to outside pools the whole resort ! The service was 10* we loved every moment every part of our stay would highly recommend sheraton to anyone. Thank you Sheraton and all staff for making our holiday a memorable one we are so happy that we chose this place loved our stay it was phenomenal thank you again. Returning guests again next year :)
January 6, 2014
Rated 4 out of 5 by Drewie3 Great Pools
The interior and exterior of the hotel is dated however the rooms are spacious and the facilities are great. The pools are stunning and very clean and make for great holiday photos. The hotel room rates are reasonable and affordable for a family. The buffet breakfast was fantastic with lots of choice and fresh food. Il Pescatore restaurant was disappointing - overpriced, small and very basic tasting. Pool bar is good but understaffed - trying to do to much with too little i.e. towel exchange, drinks/cocktails and food service with limited staff who seem stressed and unhappy. Overall we had a great stay and would recommend and return to the hotel.
December 26, 2013
Rated 5 out of 5 by Sam32 A great stay
We had a really great family holiday here. It was so pretty, and my children, aged four and seven, really loved the pool areas and the aqua play zone. I especially appreciate the efforts the executive chef made to successfully accommodate the multiple, severe food allergies of my children during our stay.
January 9, 2014
Rated 5 out of 5 by nodstar THE BEST
What can i say
The room was excellent
The food was excellent
The pools were excellent
But most of all the staff were excellent
February 17, 2014
Rated 5 out of 5 by Pinakins5 Speechless
There are just no words. Thank you again from the bottome of our hearts. We have been enjoying your hospitality for several years now and will just keep coming back and back and back again. We will never tire of the beautiful and grand Sheraton Mirage. I know rooms are to be upgraded but they have a charm of their own as they are. I am looking forward to the revamp of rooms but will also miss the existing decor. Well done and hats off to you Sheraton Mirage. It is your STAFF that make it all worth while, ALL OF THEM!
October 29, 2013
Rated 5 out of 5 by Tracey271 The staff are so friendly and accommodating
The interior of the hotel does need an update which I believe will be happening next year however the outside, location and other facilities certainly make up for the early 90's glamorous interior.
December 2, 2013
Rated 2 out of 5 by PortDouglasTraveler Needs Improvement
The grounds of this hotel are lovely. We stayed here during a very rainy time and we appreciated the covered walkways. We understand the hotel is due to be refurbished and it is in dire need of this.
Some of the drawbacks/issues we experienced:
- Lots of stairs to get to and from room and to and from restaurant.
- Musty, moldy smell in lobby and room.
- Furniture in lobby areas as well as room was very dated.
- Moisture issues were apparent.
- Air conditioning in the room was difficult to regulate.
- Bugs in the room - very small "ghost" ants.
- Dim lighting - need brighter lighting in the room.
- Bedding had a duvet but no flat sheet; we requested a flat sheet to be put on our bed because the duvet gets too warm.
- Reasonably priced restaurant/cafe is needed; both restaurants in the hotel were very high-priced and the food was marginal.
- No other restaurants nearby; requires a taxi into town.
The staff was very wonderful. Perhaps the remodeling will make the hotel more satisfactory.
February 10, 2014