Rated 5 out of 5 by zeynep47 A recommendable hotel in Adana
Architecture (especially interior) is interesting and pleasing.
Friendly and eager to improve staff.
Just one flaw may be the smell in the rooms (chemicals?, moisture?)
November 11, 2014
Rated 4 out of 5 by BusinessTraveler555 Great improvement.
I like to express my great experience with Sheraton Adana hotel during my last stay. Since last time I have stayed, they looked after me a lot more and took considerations into all my special needs. The reception staff were very attentive to all my inquiry when I needed something. As a Platinum member of SPG program, I was exceptionally looked after by Club Manager Mr.Yusuf. He listens to the guest's expectations, requests and other needs for any type of issue or suggestion . The hotel might be new but young manager like Yusuf is a valuable asset to the Sheraton Hotel and can help enhance the image further. I like to send my special thanks to Mr. Yusuf and all his co-workers at Sheraton Club. Great team to deal with.
October 29, 2014
Rated 1 out of 5 by Chip225 Adana Sheraton-disappointing customer service
Unfortunately, the poor quality of your staff forced me to switch hotels to the Hilton across the street. Broken air conditioning, brown water for your faucets and baths, and inattentive wait staff (I was the only patron of your bar and had to walk up to the bartender on his cell phone to ask for my check...which still took 20 minutes to come), were all frustrating, of course, but not a deal breaker. The fact I reported these issues, and asked to change rooms, or asked for more quality assistance fell on deaf ears. I have notified, as have others, the level of service my employer, and advised them to not book rooms at your hotel until better management is installed. This is a shame because your hotel's architecture and interior design are absolutely remarkable. Unfortunately, the people working there don't life up to the, no joke, 5 star hotel award displayed on the front. Irony is not without a sense of humor in that the 5 star plaque has a significant chip in it.
I appreciate the opportunity to respond to my stay.
October 4, 2014
Rated 3 out of 5 by Jedi79 Outdates fees
Excellent facilities in Adana city but unfortunately meaningles service fees.
- wi-fi ( over 30 minutes )
- vale parking
- room service (10₺ for every order )
and finally indoor pool was out of service
June 23, 2014
Rated 5 out of 5 by Asa954 Reception
As I understood the reception is designed with a lean concept however it is not a successful implementation. The reactivity time for a such big hotel is very poor... Customers waiting infront of the two small desks creates a negative impression and even sometimes it may turn to a chaos.
You certainly need to improve your reception immediately even before your opening cerenomy.
September 1, 2014
Rated 2 out of 5 by Johan59 In and outcheck terrible
For in checking it took at least 45 minutes. Not only because we were waiting in a qeue but more over the admin part. 2 persons onvolved and a lot of double working on it. never seen before.
same story was it when we checked out. not at all under control.
also getting drinks outside on the terrasse was not easy.
August 25, 2014
Rated 4 out of 5 by Bundang Good for business
Good place for buisness in Adana area
Bed is very cozy
Clean and neat
Good view for mosco and river
Good swimming pool
August 26, 2014
Rated 5 out of 5 by Neely Best Hotel that I have stayed
A classy place to dwell and work
August 25, 2014