Rated 5 out of 5 by Kansastraveler Nice room, good location
This hotel is a great choice when staying in the Crown Center/Crossroads area of Kansas City. It is a more reasonably priced alternative to the Westin and is a great addition to Starwood.
March 10, 2014
Rated 5 out of 5 by ToddL Perfect experience
Everything about my stay was perfect. The staff are exemplary, the room was in excellent condition, and the food from the restaurant was excellent. I've stayed here a few times in the past, and will be sure to stay again when I am next in town. Keep doing what you're doing!
March 13, 2014
Rated 5 out of 5 by Masters1954 The Hotel Staff was great!!!
Hotel Staff was great. My wife enjoyed the close shopping while I was in meetings. Many options for dining experiences.
March 10, 2014
Rated 5 out of 5 by Kenny56 Great Hotel in Downtown Kansas Cit, Mo
Beautiful and updated. The staff was great.
March 9, 2014
Rated 5 out of 5 by BreeAdam New Favorite Spot Downtown
Great view, great staff, great experience. Hotel looks great after remodel and the room was wonderful. Love how easy it is to walk to crown center and the American Restaurant. Watched the sun come up in the club lounge with another wonderful view. Cant wait to go back!
March 7, 2014
Rated 4 out of 5 by PlatinumJames Best Views in Kansas City
This is the tallest hotel in Kansas City so the views are spectacular. The room was freshly updated and I was upgraded to a 40th level luxury room with higher ceilings and window wall. The guy that checked me in was very friendly and acted like it was a pleasure to meet my specific requests for type of room and location and he made every effort to grant my requests. The room service was prompt and efficient, and it tasted very good.
The club lounge has good and bad points, so I am going to followup with two parts. The club room is spectacularly located in the 41st floor circular penthouse, which used to house a rotating restaurant. The views are stunning and the drink offerings are extensive with the variety offered.
Sometimes you see things that just make you wonder, "What were they thinking". This hotel has two major blunders and they are of architectural usage in nature. First is the elevators. This hotel has two glass elevators that rise all the way to the penthouse offering thrilling views of downtown. Glass elevators are rare and very special, an asset and even an attraction for a building. Yet this Sheraton actually remodeled the elevator cabs to a very boring generic look and, on purpose, closed off the window wall that allows passengers to enjoy the spectacular ascent to their room watching the Kansas City skyline unfold before them. This was truly disappointing and a pretty stupid decision, in my opinion. Second is the Club Lounge. Equally as disappointing and stupid, is the club lounge. This should be one of the most spectacular club lounges in the entire Sheraton fleet of hotels. It is located in the top floor, circular penthouse and affords truly stunning views of the city. Only 25% of the penthouse is used for the lounge, actually more like 15% since a large portion of what is used is a big open elevator foyer housing just two clunky lounge chairs and a side table facing the skyline. The club room is nicely decorated but it is small and the food offerings are singular, as in one item. The drinks, while extensive in the variety are housed in two college dorm room, under counter refrigerators, so there is only six of any one items. Unless the lounge attendant is on duty they run out fast. The lighting in here at night is beyond horrible. They used cheap energy efficient LED retrofit cans which blast out an unappealing, too bright, unflattering light which completely obliterated the spectacular night time view of the city. One of the best views in town literally destroyed by a stupid choice in lighting that glares so obtrusively it hurts the eyes and turns the entire wall of windows into a giant mirror at night obscuring the view. Having an entire circular penthouse floor with astonishing views available to them I was stunned at how small the lounge was. I was curious what the other 75% was used for. A spectacularly stunning curved penthouse suite? An event room?, A business center? A penthouse bar? Nope. Storage.
Two of the buildings most interesting features squandered and lost to extremely poor design decisions. What were they thinking!
Those two rants aside, I enjoyed my stay here, enjoyed the room and view, and the staff was worth the higher cost.
February 25, 2014
Rated 4 out of 5 by Tom124 Great stay
Enjoyed stay! Great staff and room.
March 7, 2014
Rated 3 out of 5 by MLK10 Room Maintenance/coffee bar
Excellent cooperation with staff in extending requests regarding problems with plumbing (tub drain), absence of alarm clock radio and failure of drawers to remain closed. However no action was received on the day it was reported & no attempt to coordinate a result except a clock was delivered. Then, at 11:15 P.M. while in bed with lights out 2 maintenance personnel appeared at the door to FIX THE DRAIN. This was now our 2nd night's stay. When we declined due to the late hour we were informed then that they can't fix our problems with the "quiet" sign displayed. If it was displayed earlier in the day no message was left to coordinate a time when we weren't occupying the room etc. This came off like "who are these goofballs"? 2nd comment was that the coffee bar for large events was not able to serve the pulsating demands for (coffee) products. I did fine without coffee however although I normally enjoy it.
March 3, 2014