Rated 3 out of 5 by Couple79 Disappointed
We use to stay here , under another ownership. From waiting in line to check in, to the rough towels, to the grout needing cleaned in the bathroom, to the stuffiness of the room (could not get the air to keep up)
Not what we were expecting!
April 13, 2014
Rated 2 out of 5 by Lulu2014b disappointed
The hotel seemed understaffed for the number of guests. We were part of a very large group (400) in town for an event at the convention center and they didn't appear to be prepared for it. Food ran out at the coffee/breakfast store in the lobby. Service in the hotel bar was very slow - not enough waitresses. The attendant in the parking garage was amazingly rude.
April 8, 2014
Rated 5 out of 5 by Jkcmo Waiter
The waiter serving us Sunday breakfast at Spectators on 4/6/14, (a young fellow originally from the Phillipines) was exceptional, and should be recognized!
April 9, 2014
Rated 3 out of 5 by Suzanne57 Plumbing problem
The bathroom sink was backed up. My call for maintenance was non responsive. Called 2nd time (second day), I was told they could not send anyone because of an "emergency"
Finally on 3rd day of my stay, I went to front desk & reported issue. The front desk clerk was apologetic & said she would make sure it was take care of. When I return to my room on last night there, the plumbing issue was fixed.
April 5, 2014
Rated 5 out of 5 by MM123 Ideally located
The location of this hotel in Kansas City is excellent. Everything you need is within walking distance.
April 7, 2014
Rated 4 out of 5 by DEG1 Hotel Review
This hotel serves our needs very well when we're in Kansas City. Its location, parking and the link really make it easy to enjoy the city.
April 4, 2014
Rated 5 out of 5 by LB47 Great hotel with great staff
Staff and accomodations were excellent!! Great facilities for our event as well.
April 3, 2014
Rated 2 out of 5 by Paula44 WOULD NEVER STAY AGAIN
The check in staff were not friendly, they were very stand offish of sorts. When we went to our room there was room service dishes on the floor next door to us from breakfast, and we got there at 4 in the afternoon. I did not have any wash clothes in our room. The water temp for the shower was horrible. I could not get hot water for a long period of time and by the time i did i had a tub full of cold water. So i had to shut off the water, let the tub empty and start over.
March 31, 2014