Sheraton Kansas City Hotel at Crown Center

  • 2345 McGee Street
  • Kansas City,
  • Missouri
  • 64108
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 4 out of 5 by 383 reviewers.
Rated 2 out of 5 by Not a bit of sleep I was very disappointed in this hotel. My room was too warm and muggy. I requested a fan--they had none. The maintenance folks came up but there was nothing they could do to improve the temperature. It was a miserable three nights. I was shocked at the attitude of the restaurant staff on the mezzanine. The first day at lunch, the hostess told us, "You need to know that there is at least a 35 minute wait for the kitchen." We heard the same thing on the second day…but we tried it anyway. I couldn't understand why the was a wait..the place wasn't that big or full. The menu didn't seem complicated. Our wait staff acted like we were inconveniencing her by being seated. I won't be back nor will I recommend this to anyone! July 28, 2014
Rated 4 out of 5 by Pretty good The $5 voucher at participating food and beverage outlets- is wrong. They will only give 500 Starwood Preferred Guest Starpoints... I wanted the $5 voucher and they refused, even though I pointed out the sentence of the $5 voucher and the man looked at me dumbfounded and said that they will not give me a voucher, only the 500 Starwood points... The food choices in the restaurant was very limited. Extremely slow service in the restaurant. I had to ask the server 3 times to bring me my check. And she was only serving 2 other tables at the time. I was not impressed. July 28, 2014
Rated 5 out of 5 by Great stay This was a great hotel. Room was spacious and clean. July 21, 2014
Rated 5 out of 5 by Happy It was a very nice and comfortable home away form home. July 29, 2014
Rated 3 out of 5 by Enjoyed the stay but... Mostly my stay was enjoyable but the lack of attention to detail/service was not. At the time of my reservation I requested a feather free room due to allergies. Upon check-in, the staff person confirmed receipt of this information. I was shocked when I turned down the bed and discovered feather pillows and conforter. this was around 11. The staff did change out the roon and brought me a robe which is listed as complimentary but you evidently have to ask. I finally got to bed around Midnight. One day my ice bucket wasn't poured out, one day the coffee set up wasn't refilled completely, and one afternoon I found a wet towel behind the TV on the dresser after the room was supposed to be cleaned. Additionally the TV would not come on one night and Maintanence never showed up after I called twice and the front desk called back and was told he hadn't . At that point I told them to forget it, I was going to bed. It did work later so I guess someone fixed it the next day. July 28, 2014
Rated 5 out of 5 AWESOME facility The Sheraton is definitely a 5***** hotel I couldn't have been any more comfortable July 29, 2014
Rated 4 out of 5 Very friendly staff and great room Overall i really enjoyed my stay. I was traveling on business to a conference in Kansas City the accommodations were really lovely. My one gripe is at checkout I presented my tax exempt status and I was told Missouri doesn't recognize out of state forms. I would imagine that there is a process by which the exemption is recognized by your hotel but I didn't have time to debate it on the spot. July 27, 2014
Rated 5 out of 5 by Good experience The hotel staff was friendly upon arrival at a late hour. They were informative about facilities. The room was comfortable and spacious. the Club level quality was good although could have used more variety in daily offerings. The restaurant was good quality for the price and definitely good service. The actually facility for the conference was convenient but COLD! July 27, 2014
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