Sheraton Kansas City Hotel at Crown Center

  • 2345 McGee Street
  • Kansas City,
  • Missouri
  • 64108
  • United States
  • Map

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4 out of 5 by 473 reviewers.
Rated 3 out of 5 by Phone and TV No TV service on one night and lost phone service one morning October 4, 2014
Rated 3 out of 5 by SEMINAR The bar needs help, bartender was rude and obviously didn't want to be there. Had huge round tables blocking the doors. September 22, 2014
Rated 4 out of 5 by Billing system service poor, charges excessive The hotel is nice. But I got a line item charge (and corresponding credit) on my bill for "Spectators." When I called to inquire what "Spectators" is, the automated phone system put me into a ridiculously long phone tree voice mail explanation, letter by letter, spelled twice (even spelling "Sheraton") and then repeated a third time, about the email address that I could use to request a copy of the bill--which, of course, I did not need. Only after that did I get a prompt to enter "0" to talk with a representative. I got that person's voice mail, so when I went back to the operator, she transferred me to the Westin at Crown Center--a different hotel altogether. So, after I called the Sheraton again, I finally talked with a lady who identified "Spectators" as the lobby restaurant, where I had paid $2.51 in cash for a bottle (yes, one bottle) of Diet Coke. She could not explain either how or why a cash transaction got on my bill but offered to transfer me to the restaurant manager. That would have been a greater waste of time. My group room rate was $149. The hotel did not have the king room that I requested, so I got two double beds--for one person. The normal rate for a regular room like that is $279. Yet the hotel wants to charge for wifi service. When lesser nice-quality hotels can provide free wifi with much lower room rates, one would think that a hotel of this quality could furnish it without charge. The $16 per day charge for self parking also seems excessive. September 17, 2014
Rated 3 out of 5 by The forgotten Hospitality Room The main problem was the spouses' hospitality room for our conference. The staff opened the room two hours late on Thursday with no apologies, despite nine phone calls to bring this to staff's attention, and a suggestion that the last person leave the door stop in overnight. My wife arrived on Friday and noted that none of the food, drinks, or yogurt had been re-iced or changed out for the three days the room was open. The butter had been left out for the entire three days. The trash had not been pulled and the bathroom had not been cleaned or refreshed. I would still recommend this hotel for a general lodging experience, but not for a conference. September 16, 2014
Rated 4 out of 5 by Accommodations The staff is outstanding! Super responsive and very helpful. I was there for five days for various meetings and every single meeting room I was in was FREEZING. A shirt and sometimes two sweatshirts were not even enough to stay comfortable. September 15, 2014
Rated 5 out of 5 by Great facility Sheraton in combination with the Westin make this a great facility for work or attending the biggest events in KC September 14, 2014
Rated 2 out of 5 by I wish I could stay elsewhere Unfortunately, meeting planners make this decision for me. The check-in is always a hassle, trying to get benefits due to the SPG/Delta partnership. Food is only tolerable in the one bar that passes as a restaurant (and very poor/limited in their "concierge lounge"). Poor location, not convenient to any of the KC attractions. Beds are good, but that's about all I can say for it. September 12, 2014
Rated 5 out of 5 by Awesome service! From check in to departure the entire experience was wonderful! I was a little concerned since there were over 1200 of us, but the staff rose to the occasion and all service was smooth and quick! Definitely the hotel for conferences! September 10, 2014
Rated 4 out of 5 by Wedding Was in town for a wedding and they did a nice job with shuttles. Facilities are nice, clean and good for a short weekend. September 9, 2014
Rated 5 out of 5 by KC Hotel This is my favorite hotel to stay in. Has been since I was a child. Great rooms, wonderful F&B outlets, and love the pool. wouldn't stay anywhere else in KC! September 8, 2014
Rated 5 out of 5 by david great place to stay. would highly recommend September 3, 2014
Rated 5 out of 5 by Great Room at a great rate Hotel was very convenient to the event we were attending, rooms are super comfortable and staff very helpful. This was the second time we stayed here and would again. September 2, 2014
Rated 5 out of 5 by Amazing Stay Everything was absolutely wonderful. The staff was great, the food was good, the rooms were comfortable and the lobby area was beautiful!! September 2, 2014
Rated 5 out of 5 by This hotel was great for the Irish Fest The Irish Fest was great and so was the hotel, If we got hot we just walked back to the hotel cooled off and then back out again. (weekend for sisters to get to gather) September 1, 2014
Rated 4 out of 5 by Standard convention center hotel This is a standard Sheraton convention hotel with spacious (yet unimaginative) rooms. Even with the size and number of guests it is one of the quietest hotels I’ve ever experienced. The club lounge offers a beautiful view of downtown Kansas City. We found the lounge to be sparsely stocked and breakfast should be skipped all-together as it has extremely limited offerings and runs out quickly. We were told one evening that the food would not be replenished because the kitchen was too busy… Really? The staff was very friendly and attentive and there were no issues to speak of during our stay. August 27, 2014
Rated 4 out of 5 by Clean & Comfortable Conference rates and facility were fine, spacious, able to serve 2K persons. August 27, 2014
Rated 5 out of 5 by Wedding Stay We stayed at the Sheraton KC Crown Plaza for a family wedding. The hotel was nice and the staff was all very pleasant. The hotel restaurant was a little pricey and staff was slow at times. The weather was very warm, so Sat. afternoon before a lot of guest went out for the evening, were in the pool with drinks and the crowd were all pleasant and respectful, even having young children in there to swim was not an issue. August 26, 2014
Rated 3 out of 5 by This hotel was adequate. AC and ventilation in the rooms was not good. Rooms and hallways seemed dated. Room service forgot my pre-ordered breakfast but I was given a comp meal as a result. Dinner room service took twice as long as advised. Lobby staff did not understand how to assist me with sending a letter overnight and it took about 25 minutes to get it figured out. Experience was not my expectation for a Sheraton hotel. August 26, 2014
Rated 5 out of 5 by Perfect for a mini family getaway. Our family wanted one last summer mini vacation to gear up for fall and all the school activities. We chose to do a stay-cation and stayed in our own city to take advantage of what it has to offer. The staff is super friendly, the amenities are top notch and the club level offerings were great! We all had a great time and look forward to staying a quick weekend again. August 25, 2014
Rated 5 out of 5 by Beautiful Hotel and amentities Beautiful Hotel and amentities August 24, 2014
Rated 3 out of 5 by Great Service Terrible Food I was stuck eating at the hotel because I was there for a convention. If you are just visiting KC this hotel might still be a good option. The rooms were comfortable and spotless, and the staff was excellent. August 22, 2014
Rated 5 out of 5 by Wonderful service My friend and I went to a concert at the Sprint Center and the shuttle service was wonderful. The staff did so much to make our stay comfortable. August 18, 2014
Rated 4 out of 5 by Mid week getaway Came to KC to catch the first preseason Chiefs game. The staff were awesome and the beds were pretty nice. The shuttle from the hotel to the game is a wonderful amenity and the driver was very personable. The continental breakfast on the club level was a little disappointing so probably won't partake in that again. I've stayed at this hotel regularly during the football season and will definitely continue to do so. August 16, 2014
Rated 3 out of 5 by Checkout... Really!? I absolutely HATE having to wait in line to checkout and receive a printed copy of my receipt. This is the ONLY hotel that I have had to checkout at the front desk to get a bill in over 10 years of frequent business travel. Seriously, what the heck? Why can't you put the bill under my door like EVERY other hotel? This alone is why I won't recommend this hotel. August 16, 2014
Rated 3 out of 5 by This Hotel has poor service and food The food was horrible and it took forever to get someone to wait on you. In the bar it was faster to go up and get your own stuff then wait for a waiter/waitress to come back. Being served slimy old lettuce half done food is unacceptable. SNacks for our event were left over Breakfast English muffins no butter toaster pb etc,. What a joke August 11, 2014
Rated 4 out of 5 by Booking room I called and booked a room with one king size bed. When I arrived I was told had to take two queen size beds.....But the lady next to me booked two queen size rooms and I heard him tell her she had a king size one bed available. I felt that was wrong. August 8, 2014
Rated 4 out of 5 by Stay was great except for food My room was lovely and comfortable and the staff very service oriented. My breakfast in the hotel restaurant however was poor. I ordered off the menu and the bread was not toasted and the potatoes and eggs were overdone. August 8, 2014
Rated 5 out of 5 by Convenient to attractions The location of the hotel is convenient to tourist attractions and the rooms are clean. August 8, 2014
Rated 5 out of 5 by Limited dining options Great hotel - staff was very responsive to needs. Only concern was that dining options were limited and one night when it rained, there was a several hour wait to get food. August 8, 2014
Rated 5 out of 5 by This hotel has excellent staff Staff were very responsive and friendly. Environment was clean and inviting. Would recommend this hotel for all travelers. August 8, 2014
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