Rooms & Rates

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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4 out of 5 by 475 reviewers.
Rated 3 out of 5 by Communication Issues Prior to even arriving I had an issue. I received an email that my check in date had been changed even though I, nor my bookkeeper, changed my reservation. Thankfully that was cleared up fairly quickly. During the stay there were many large groups staying at the hotel the staff seemed to look the other way on some issues, unless security was called. More than once there were loud teenagers, running down the hall, shouting, and banging on doors. While the group I was with ate breakfast, lunch, and snacks here the meals weren't always monitored and quite often those not with us were eating our food and it seemed that it was up to us to shoo people away. When I was in contact with the hotel prior to staying I inquired about tax exempt numerous times. At no point was I told that I would have to apply for Missouri tax exempt status. They knew I was coming from another state and I still was not informed. Upon checkout I was told that I had additional charges and when I talked with my bookkeeper she informed me that she had left multiple messages with the accounting staff to fix the problem before I even checked out and no one ever called her back. I had to miss a meeting and play phone tag with my bookkeeper to get the issue cleared up, but I was extremely stressed and upset. The gentleman that was checking me out was very kind, but the problem still occured. Overall it was a fair stay, but I'm not sure I'll be booking a room at a Sheraton anytime soon. July 23, 2014
Rated 4 out of 5 by Nice rooms comfortable beds. Rooms were nice and lots of space. Internet was a joke and you have to pay for it. I travel all over and this was a first to pay for wireless in the room AND poor service. Great location to downtown and the Plaza. July 22, 2014
Rated 3 out of 5 by Great for a conference Everything is close by!!! July 21, 2014
Rated 4 out of 5 by Interesting time I wasn't overjoyed with this hotel. There were 2 issues that happened that I thought this level of hotel would handle better. July 21, 2014
Rated 5 out of 5 by Great stay This was a great hotel. Room was spacious and clean. July 21, 2014
Rated 3 out of 5 by Nice, but not for the price There are a couple reasons for my review: The hotel has a great location. That scored you the points. Here is what I wasn't thrilled about: The room cost was right around $180.00. Then, had to pay for internet ($15.00) and parking ($16.00). The toilet paper was worse than most gas stations. I would rather stay at a cheaper hotel and have the free parking, free internet, free breakfast. Plus, the rooms are usually just as nice of quality as the room we stayed in. July 21, 2014
Rated 3 out of 5 by bring back some good times My wife and I stayed at the Sheraton Crown center this past weekend(july 19th). This was only the second time we have stayed here since it has changed hands from the Hyatt. Over the years my wife and I have stayed at this hotel and the crown center more times than I can count. We had moved out of the state for the last two years and were excited to spend our anniversary weekend at one of our favorite places. I know things change, as that is part of life, but we visited the club lounge that replaced Skies restaurant and it was sad. A place where we had spent so many good times with so much liveliness is now dead, no people, no music, no anything, just the amazing view of the city. The hotel staff was friendly and helpfull no complaints here, and the lobby remodel looked nice. The remodel at spectators was nice as well. We just miss the "upscale touches" that used to set it apart from the rest ofthe places in Kansas City. As much as I hate to say it, with no Skies or even Bentons, looks like it is time to find a new place to experience Kansas City. Thanks for all the good memories, who knows maybe the next change will have us coming back again. -David Jones July 21, 2014
Rated 5 out of 5 by Nice Staff The staff went out of their way to make the customer happy. July 20, 2014
Rated 5 out of 5 by Excellent Hotel Excellent hotel with great features. Near by all the entertainment spots. July 20, 2014
Rated 4 out of 5 by review hotel Hotel clean and the staff helpful July 16, 2014
Rated 5 out of 5 by Fabulous Food Staff and food were definitely the best part. Room was comfortable and quiet (only heard the train outside) with a great city view. Close to shopping and restaurants and things to explore. King room was great for business or couple travel. Room could use a ceiling fan to help circulate the air - bathroom got hot when trying to do hair. July 16, 2014
Rated 5 out of 5 by Great Service, Great Location, Great Food This was my first trip to K. City and I was so totally impressed with the service and ease of getting to tourist areas. The food in the hotel's Spectators restaurant was great- in fact the French onion soup was probably the best I have ever had! Then during my 4 day stay there I had access to free shuttle service to take me to a few key areas that tourists like to visit. The concierge service was extremely knowledgeable in answering any of my questions regarding other restaurants or places to go. I would definitely consider staying here again if I return to K City. July 16, 2014
Rated 2 out of 5 by I've Stayed in Better for Less This is the second time I've stayed in this hotel for a conference. The meeting facilities were superb, which is probably why my organization chooses it. The rooms, however, leave much to be desired. Most recently, my room never cooled down. Even though the thermostat was set at 68, the room was always stuffy. I woke several times in the night overheated and sweaty. In addition to the temperature, the bed squeaked. Just leaning against it or sitting on the edge caused an annoying squeak. And finally, while taking a bath one night, the plumbing (from the floor above, I assume) rumbled so loudly that I was actually startled. I've stayed in rooms that cost less and were quieter and more comfortable. July 15, 2014
Rated 5 out of 5 by The people made our stay! The staff is very friendly at the hotel and are responsive to any request. We loved the cleanliness of the hotel. The beds were plush and comfortable and the linens and bathroom spotless. A great place to get a good night's sleep. July 15, 2014
Rated 4 out of 5 by Check in was painful The hotel had several hundred kids checking in and didn't appear to be organized to receive them. There were 6 people ahead of me in the line and it still took nearly 40 minutes to get to a front desk person. As I moved closer to the front desk, I noticed the hold up was all the small talk the employees were making. It's nice to be pleasant of course, but carrying on a lengthy conversation about who knows what when there is a line of unhappy folks to check in isn't the way to go. When it was my turn to check in, I suggested to the agent that at times like this, it might be a good idea to lessen the chit chat and move folks through the line. He was unfortunately offended and it went downhill from there. But when I had my room key in under 2 minutes, the folks in the line cheered me on. If your business is in mid-town, it's a decent location, but there isn't anything of note to do within a few blocks of the property. July 12, 2014
Rated 5 out of 5 by Convenient and comfortable Nice updated room. Quiet and comfortable. Bathrooms are well laid out but a little small. July 12, 2014
Rated 4 out of 5 by Dependable brand, fair stay! Can't beat the location for food, fun, entertainment and shopping. Rooms are well appointed. Bedding makes for an awesome night's sleep! Was a little surprised that suites do not have microwaves. Overall, it was "just ok" for me... Fortunately, I have experience with the Starwood brand and would not let this experience deter me in any way. July 8, 2014
Rated 4 out of 5 by Great rest comfort check In on 6-30-2014 Room 2602 - Excellent location for short walking distance (age 71) However, upon entering the room 1. the clock/radio was on the floor under the night stand and the time was NOT set. 2. NO fitted sheet on bed, causing sheet to become untucked & wrinkled underneath me. 3.Maintenance had to come up & adjust wires to get the TV working 4. NO ROOM Service meal guide & NO guide to location of Ice vending machine in room during my 5 day stay 5. As of 7/3/14, clock remained showing incorrect time; I was unsuccessful in setting the time. 6. 7/3 & 7/4 VERY LOUD MUSIC played from 7:30pm-11:50pm; coming from somewhere other than the adjacent rooms. July 7, 2014
Rated 3 out of 5 by We had a very clean room The room appeared very clean. It was comfortable and relaxing. There were plenty of towels and bathing amenities in the room. July 7, 2014
Rated 4 out of 5 by Hotel It was a nice hotel. I will return to the hotel when ever I come back July 7, 2014
Rated 4 out of 5 by Close to Everything! This hotel is close to everything plus they have the "Link" which is a walk way all around Crown Center so you never have to get wet, cold or hot! July 7, 2014
Rated 5 out of 5 by Weekend Getaway Hotel has excellent view of downtown Kansas City. Hotel staff is always very helpful and friendly. The hotel's location is excellent and in the heart of downtown Kansas City. July 7, 2014
Rated 3 out of 5 by Quality has been deteriorating I used to really like this hotel but have noticed a steady decline in the facilities and service. The new people at the desk are not as friendly, don't ask or give us the simple things (like entrance to club for a platinum member without me asking). The first room they gave me smelled of smoke which they tried to cover with a massive amount of deodorizer. The second room smelled of mold. At this point I was so tired of waiting on the phone that I just stayed there and sneezed for 3 days. July 4, 2014
Rated 5 out of 5 by Staff Staff (especially Kenneth) was very helpful and very curteous. The shuttle drivers who took us to Riverport were very nice and friendly. July 3, 2014
Rated 5 out of 5 by Relaxing Get Away This hotel stay was actually a gift for my son and daughter-in-law's 5th wedding anniversary. They thoroughly enjoyed the stay at your lovely hotel and had nothing but good things to say when they returned home. They took pictures of the view from their room and raved about the proximity to the local attractions and restaurants. July 1, 2014
Rated 2 out of 5 by Humidity and Dampness Your staff are excellent, facilities are great, hotel is beautiful. Just want to get that out of the way. Humidity in the room was horrible. We had two rooms (1706 and 1708). Our children's room was ok, but our room (1708) was damp and musky. We didn't sleep much at all the first night as it felt like even the sheets were damp. I went downstairs at 3AM and just stayed up in the lobby. I didn't want to move rooms, just wanted to understand why. Room 1706 did not feel as humid. In the morning I turned off the air purifier and the air condition in 1708. By evening it did not feel as bad. I turned back on the air conditioner and immediately as I turned it back on I stood by the vent blower and could both smell and feel the moisture coming from the air unit. It was very strange to be able to feel that much of a difference. We slept with the air and purifier off the next night, but honestly, we were uncomfortable because the dampness was still quite prevalent from long term moisture in the air. We probably should have just moved rooms to begin with. No idea if other connecting rooms were available as our daughters are minors, but just thought you should know. June 30, 2014
Rated 5 out of 5 by PKD Conference My wife has PKD, and when I saw that the one full day of the conference was her birthday, I knew we had to attend. Also, Kansas City was our previous home, so we took a few extra days and visited family and friends! We met many interesting people during our stay, and my wife says that she learned a few more bits of information on her disease! Overall, it was a great experience, but I have to add that we're glad to be home! June 29, 2014
Rated 4 out of 5 by A beautiful hotel The hotel is beautiful and the facilities excellent. My only complaint is that they are all pillow-top mattresses. If you have back problems, this is way too soft. June 29, 2014
Rated 5 out of 5 by Skills Radio did not work. Instructions not available. Too many buttons. Docking station for iPad or phone. Just too complicated. June 28, 2014
Rated 5 out of 5 by Perfect in every way This hotel was perfect for our convention. From start to finish, every aspect of our stay was flawless. The staff went above and beyond to accommodate us. Thanks so much. June 26, 2014
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