Sheraton Kansas City Hotel at Crown Center

  • 2345 McGee Street
  • Kansas City,
  • Missouri
  • 64108
  • United States
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Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 4 out of 5 by 443 reviewers.
Rated 5 out of 5 by Great location and awesome rooms and facilities My wife and I stayed here for the Hospital Hill Run. The location was perfect and the room was great. June 9, 2014
Rated 5 out of 5 by Service was great The food was really good and we were able to access the food in a reasonably amount of time June 9, 2014
Rated 5 out of 5 by Great place to spend a Thanksgiving Get Away It was a memorable Thanksgiving/Anniversary stay at the Sheraton Crown Center. Staff was pleasant and very accommodating. One offering the hotel could have provided was a Thanksgiving dinner. The hotel restaurant was open but we opted for a Thanksgiving buffet offered nearby. Some guests may also prefer a year round indoor pool. The Crown Center was a good start to the Christmas season with staying clear of the Good Friday crowds at major malls. November 30, 2013
Rated 2 out of 5 by poor cleaniness of food we ordered a strawberry double strawberry daq. and double jack and diet coke and there was white chips of plastic or foreign objects and drinks and the ice had slime over it. brought back to bartender and several other people had it also. took for ever to replace for 21.00 it was terrible. the next nite all soda machines did not have any coke in them. on floor 35, 34,33, 32, 31, 30, 28 finally gave up and still the next morning it wasnt filled. August 19, 2013
Rated 5 out of 5 by Amazing Wedding Weekend We stayed at hotel because we have a friend who works at the hotel. When we walked in we didn't have anything luggage because we are local. Checking in they asked what was the occasion, we told them "Wedding Weekend" After talking to them about it they found out we were doing a small justice of the peace style. They treated us fantastic. Comped Valet, Internet, Upgraded Us, told us they wanted to make our weekend special. The room was amazing, the breakfast and hors d'oeuvres were amazing. They brought up wine and champagne to us while getting ready and after. Valet had my name down by then end of the week, and the pool was great. It was on the roof of I the third floor, I believe, so the view was great. I would defiantly go back and recommend this hotel and staff to anyone. 2nd stay at a Starwood hotel and both have lived up to expectations. August 13, 2013
Rated 3 out of 5 by Plumbing problem The bathroom sink was backed up. My call for maintenance was non responsive. Called 2nd time (second day), I was told they could not send anyone because of an "emergency" Finally on 3rd day of my stay, I went to front desk & reported issue. The front desk clerk was apologetic & said she would make sure it was take care of. When I return to my room on last night there, the plumbing issue was fixed. April 5, 2014
Rated 4 out of 5 by Hotel was outstanding but the sports bar was dreadfull I work in a hotel and am very picky . Everything hotel wise was absolutely wonderfull. The guest representative who checked me in was very helpfull.The only 2 things I did not like were that I had to pull out the refrigerator and turn the tempurature way down to keep my drinks cold and the bartender in the sports bar was very rude and the server was lazy. I had to get up from our table to order at the bar twice when they weren't busy at all. May 29, 2013
Rated 3 out of 5 by minor fixes the water / plumbing problems need to be addressed. The ironing board in my room was broken and I had to rig it to fix it. Is there going to be a dinning room in this hotel ever? had to attempt to sign into 4 different computers just to get one to sign in for flight information.... and when I finally signed in... it was under my roommates name not mine... which both of us were on the room, showed i.d.'s and more... this is ridiculous!!! February 8, 2013
Rated 4 out of 5 by Room I was dissatisfied with the my experience. When we checked in we only had two nights listed and I had booked three. When we got to our room the trash had not been emptied in the bathroom. The refridgerator in the room was not working as it has at least and inch and a half of ice on the back panel. I also was not told that I would not have maid service unless I asked for it. I was not happy with the room. The hotel was acceptable. October 16, 2013
Rated 3 out of 5 by Beautiful hotel but the room was not properly cleaned The hotel is beautiful and is in a great location. The room itself was not properly cleaned; when we opened the shade we found Cheetos on the window sill, the beds looked like someone had recently laid on the covers - the under-covers were bunched and overall the bed looked messy, there was a hair dryer in the bathroom on a shelf that looked to be a prior guests' not a hotel supplied dryer as that was on the wall, the glasses had fingerprints and smudges as if they had not been through a dishwasher, and when we opened the door to the microwave there was a receipt for pizza delivery. The beds and pillows were incredibly comfortable and we assumed the beds were clean, just not made properly. As the hotel was overwhelmed with guests we did not complain as we did not have proper time to deal with the issues as we needed to be someplace shortly after check-in. July 14, 2013
Rated 2 out of 5 by Needs Work The bill for my stay was, and still is messed up. I traveled there for a conference in which my school district paid for (or was supposed to pay for) by check. The hotel took the check AND charged MY credit card $721 for the stay! The food was only okay for the prices charged. Thank goodness the guy who checked me out is working to solve the problem b/c someone else sure didn't pay attention to the details that were documented. March 5, 2013
Rated 3 out of 5 by Bad experience Load noise from room next door due to connector door (which I did not ask for) does not reach the carpet so sound carries. Once had trouble falling asleep. Second time was awakened at 0441. Security did come up to ask the music be turned down. Then the person from that room left the room 20 minutes later and slammed the door very loud. Breakfast on my last day was marred by poor wait staff service. At least no charge for food. October 10, 2013
Rated 5 out of 5 by Green policy I disagree with your all or none green policy. I'm fine with my sheets not being washed each day or my towels not being washed each day, but I think my trash should be emptied, my bed should be made, and I should have a clean drinking glass, at least. Your policy is that housekeeping doesn't even come in the room if you choose the green option. To me this seems like a way to save money on housekeeping, not a way to be "green." April 10, 2013
Rated 1 out of 5 by Worst New Year's Eve The hotel room was nice, however the other guest were not. Everyone in my party went to bed around 1:30am after the new years party we attended. Throughout the night I knew people would be going back to their room and there would be noise. I was not prepared however for guest to be outside my room from 2:30am-3:45am smoking (and leaving butts everywhere), yelling and also trying to enter my room multiple times. It was awful. January 2, 2013
Rated 3 out of 5 by Mechanical Issues The Sheraton Kansas City, MO has some gems in the staff but the facility needs to be mechanically updated, plumbing and heating/ cooling. Also cleaning staff should pay attention to detail like emptying room wastebaskets, replacing cups, ensuring rooms have functional equipment and city info that is current. I had a travel guide in my room from 2012 and I stayed in 2013. Also keep the public areas clean ( I.e. carpeting). June 10, 2013
Rated 5 out of 5 by Great location to convention center. Recently attended the Camex 2013 Trade Show in Kansas City and stayed at the Sheraton Crown Center. The hotel and staff were exceptional. The location to the Convention Center was perfect and I loved the walkway connectors to the Crown Center. Never had to put on a coat and walk out in the cold when going to restaurants and shopping. Also loved that the hotel offered shuttle service to the various restaurants in the area. February 28, 2013
Rated 2 out of 5 by disappointed The hotel seemed understaffed for the number of guests. We were part of a very large group (400) in town for an event at the convention center and they didn't appear to be prepared for it. Food ran out at the coffee/breakfast store in the lobby. Service in the hotel bar was very slow - not enough waitresses. The attendant in the parking garage was amazingly rude. April 8, 2014
Rated 4 out of 5 by Excellent staff One single person who made this hotel my 'home' is Myra Byrd in the cafe. She makes my latte with a smile and it tastes like what my mom or sister would have done for me. Once I was sick and when she saw I was not ordering my daily latte, came over and upon finiding my issue, ran over to kitchen to get a bunch of crackers to go with my gatorate. 4 years ago but I will never forget.She is awesome and please recoginze.. August 2, 2013
Rated 5 out of 5 by Wonderful Staff I stayed at the Sheraton Kansas City Hotel at Crown Center for six days and the staff was excellent! They were very welcoming, helpful and attentive. They really made my stay excellent. May 22, 2014
Rated 5 out of 5 by Great Get-away Thank you for a great get-away for our anniversary. The staff asked the reason for our stay and we received a great upgrade when we told them we were celebrating our 23rd anniversary weekend. Awesome view of the KC skyline and easy access to many area restaurants. Everyone was friendly and very accomodating. I would reccomend this hotel to friends and would stay there again anytime. Thanks for a memorable weekend ! July 15, 2013
Rated 4 out of 5 by It's the little things that count. This was a great hotel. Very clean and accommodating. However, the first hotel who figures out the outlet & phone charging situation will get lots of $$. Put a USB charging station by the bed so I just have to plug my USB cords into this station. Put one on the desk too. Also, I couldn't find an outlet for the iron, except on the desk, to save my life. Plugging things in means a lot to me in case you can't tell. :) March 11, 2013
Rated 1 out of 5 by Horrible Experience I stayed at this hotel for a dance convention and it was quite a disaster. First, there was no where to eat! There were 800 dancers needing food for lunch and there was only a sports bar serving and preparing food for guests and room service. Second, the convention room my daughter danced in was in the basement area. The ceiling was very low, lighting was horrible, smelled disgusting and there were 4 large columns in the middle of the room! There was also a sewer leak coming from the ceiling of the convention room. It smelled horrible and there were trash cans placed throughout the room to catch the drippings! Gross! The bellmen were not very happy and seemed very frustrated with all the people needing assistance with bags. If you are a hotel that offers convention type services, then your facility and staff need to be prepared. I will never stay at this particular hotel again. January 13, 2014
Rated 3 out of 5 by No Internet Was VERY disappointed to find that there was no free internet in the rooms. Wanted to complete some online orders during my downtime and could not. Hotel states that there is free internet if you go inconveniently to the lobby, however, the service would never connect. How diificult is it to continue to provide free internet for those of us on business. Will not stay here again even though, room gets a 10+. February 26, 2013
Rated 5 out of 5 by Wedding stay The hotel was beautiful and the staff were great. The only thing I didn't like was the parking. May 27, 2014
Rated 3 out of 5 by Room Maintenance/coffee bar Excellent cooperation with staff in extending requests regarding problems with plumbing (tub drain), absence of alarm clock radio and failure of drawers to remain closed. However no action was received on the day it was reported & no attempt to coordinate a result except a clock was delivered. Then, at 11:15 P.M. while in bed with lights out 2 maintenance personnel appeared at the door to FIX THE DRAIN. This was now our 2nd night's stay. When we declined due to the late hour we were informed then that they can't fix our problems with the "quiet" sign displayed. If it was displayed earlier in the day no message was left to coordinate a time when we weren't occupying the room etc. This came off like "who are these goofballs"? 2nd comment was that the coffee bar for large events was not able to serve the pulsating demands for (coffee) products. I did fine without coffee however although I normally enjoy it. March 3, 2014
Rated 4 out of 5 by basically a good experience The room we were given didn't have promised refridgerator and microwave, so we were given a different room.The room still didn't have a microwave and was set up for two people although we had booked for four. We had double beds instead of queen size. The hotel staff did give us more towels, etc. It was lovely and clean, in spite of the fact that it wasn't what we had booked several weeks in advance. December 31, 2013
Rated 3 out of 5 by A little dissapointed I was looking forward to this hotel being a Sheraton but was a little dissapointed. The king size bed didn't have a fitted sheet on the mattress nor was there a mattress pad. I find that to be a little unclean. Also the "down filled" comforter was more like a paper comforter. It was so crunchy that every time we moved you heard it crunching. The rest of the hotel was great. The room was clean. January 21, 2014
Rated 5 out of 5 by Great hotel & location Nicely furnished and awesome staff! The best shower you could ask for and you can NEVER beat the Westin Heavenly Bed. May 24, 2014
Rated 3 out of 5 by Room cleanliness an issue Our room was not serviced at all during our two night stay. The beds had flat instead of fitted sheets that bunched up and came off while we were sleeping. We saw two random hairs, one of which ended up on my baby's toy that dropped on the floor and one on the nightstand. They appeared to be hairs that you would not want to see in your room, let alone on your baby's stuff. I would not stay here again. June 8, 2013
Rated 2 out of 5 by Heart of America meeting There was not enough rooms for all the attendes to our meeting. The Masons were in the traffic ways when we were trying to get from one place to another and very crowed. I think it was very inconsiderate of the Sheridan to book another meeting at the same time as our meeting since we have had the Heart Meeting at this hotel for over 30 years. Our banquet food was very poor quality for Saturday night. February 18, 2013
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