Rated 5 out of 5 by Rose41 This place is great!!
My stay here was great! I will stay here agian when I come back to KC. The hotel was very clean and nice. Very updated and good looking. The shuttle service to and from the the PLD was really nice.
May 6, 2014
Rated 3 out of 5 by KJC24 Average
Average stay except for the room service which was terrible.
May 5, 2014
Rated 4 out of 5 by JGMT Pool, hot tub, shuttle and great beds!
Have been to this hotel for several conferences in the last few years. The staff is friendly, even when you arrive at 1 am, the beds are super comfortable, the pool is perfect for lap swimming, not too cold, and the hot tub is just what I need. Would prefer if they kept the pool and hot tub open a little later, 10 pm too early if you go out for dinner. But opens at 5 am. Shuttle to nearby locations was easy and fast. Loved that it was connected all over by the Link. Bar onsite is a great meeting place. They took away the open dining restaurant however - really missed that.
May 4, 2014
Rated 3 out of 5 by Daniel1776 Typical Conference Hotel
Strange architecture keeps guests from reaching conference rooms or shopping mall or pool except by going all the way down through lobby or mezzanine and then back up and through conference center. I saw multiple guests dodging their way through conference goers on their way shopping or more awkwardly stepping gingerly around in their bathing suit dripping wet. Very awkward. Close to shopping mall, Union Station, Legoland, WWI Museum and Aquarium. Far from downtown, boutiques or restaurants.
May 4, 2014
Rated 4 out of 5 by Pih1234 Nice stay
Overall great. On the "included breakfast" at the club, not bacon nor sausage? I believe Sheraton can do better. The internet service having two tiers, being slow and very slow, I not sure a price difference is necessary. The staff at the hotel are great.
May 3, 2014
Rated 3 out of 5 by Donovanrs28 Great Stay, except one issue
I had a great stay while in Kansas City. My only issue and I believe it's major was the sewage smell. When others would shower the sink in my room would start to gargle and it smelt like raw sewage. When in the lobby, they had to close the cafe for the same issue.
April 26, 2014
Rated 5 out of 5 by cg53 Financial Advisor
Very pleasant staff that cared about me
April 25, 2014
Rated 4 out of 5 by Drsteph UMKCSOD meetings
Always have a wonderful time each April when we come for the Dental meetings and enjoy catching up with friends. Great food, shopping and memories.
April 24, 2014
Rated 4 out of 5 by leoacquarone A good time at Kansas City
It was my second time at Kansas City, again for business purposes, and the hotel meet all my expectations.
The best part of it was the staff that worked to ensure all my needs were attended and were very educated and friendly.
Being in the Crown Center is a tremendous advantage since you are close to downtown, Sprint Center, lots of good restaurants and bars and The Plaza.
I would definitely recommend it for someone on a business trip.
April 23, 2014
Rated 4 out of 5 by JG42 Great Staff and close to many attractions
Staff was pleasant and helpful. Lots of restaurant choices around the area.
April 18, 2014
Rated 5 out of 5 by Mapru Loved this hotel!
We were at the volleyball qualifier held April 11th through 13th 2014. The staff went out of their way in making sure all of our needs were taken care of. They even helped load and unload cases of water we had brought for our team! Rooms were clean, spacious and quiet...Definitely would recommend this hotel to anyone, and hope that they will be available for future tournaments!
April 15, 2014
Rated 5 out of 5 by mik100 My thoughts
I was comfortable the Starbucks sevice was extremely slow also I think the green stuff is a bunch of hoe pokey When I sty at a hotel expect clean towels and bed made. I tought the staff was extremely good
April 14, 2014
Rated 3 out of 5 by Couple79 Disappointed
We use to stay here , under another ownership. From waiting in line to check in, to the rough towels, to the grout needing cleaned in the bathroom, to the stuffiness of the room (could not get the air to keep up)
Not what we were expecting!
April 13, 2014
Rated 5 out of 5 by Jkcmo Waiter
The waiter serving us Sunday breakfast at Spectators on 4/6/14, (a young fellow originally from the Phillipines) was exceptional, and should be recognized!
April 9, 2014
Rated 2 out of 5 by Lulu2014b disappointed
The hotel seemed understaffed for the number of guests. We were part of a very large group (400) in town for an event at the convention center and they didn't appear to be prepared for it. Food ran out at the coffee/breakfast store in the lobby. Service in the hotel bar was very slow - not enough waitresses. The attendant in the parking garage was amazingly rude.
April 8, 2014
Rated 5 out of 5 by MM123 Ideally located
The location of this hotel in Kansas City is excellent. Everything you need is within walking distance.
April 7, 2014
Rated 3 out of 5 by Suzanne57 Plumbing problem
The bathroom sink was backed up. My call for maintenance was non responsive. Called 2nd time (second day), I was told they could not send anyone because of an "emergency"
Finally on 3rd day of my stay, I went to front desk & reported issue. The front desk clerk was apologetic & said she would make sure it was take care of. When I return to my room on last night there, the plumbing issue was fixed.
April 5, 2014
Rated 4 out of 5 by DEG1 Hotel Review
This hotel serves our needs very well when we're in Kansas City. Its location, parking and the link really make it easy to enjoy the city.
April 4, 2014
Rated 5 out of 5 by LB47 Great hotel with great staff
Staff and accomodations were excellent!! Great facilities for our event as well.
April 3, 2014
Rated 3 out of 5 by MMB2014 Some really nice attributes but staff lacking
Restaurant with pleasant food and service.
Lovely atrium. delightful view.
Kenneth checked me in and was professional, extremely welcoming and very efficient.
My room was not cleaned on the 3rd day of stay. Removed "Quiet Please" sign at 11am.
Notified front desk at 7:30p upon return to room. Individual at front desk told me 3 times that if the "quiet please" sign was on my door after 2AM ?, housekeeping would not service my room. I conceptually challenged the idea that having the sign on the door in the dark hours of the night would preclude cleaning the next day. It took 3 times before he finally responded that this was not the case and my room should have been cleaned. Then, he apologized and asked when I would like my room cleaned. I deferred as I was ready to bunk down for the evening.
The following morning I checked out. My bill charges were to be split between a company credit card and my personal credit card. My personal card was to only be charged for the incidentals. A quick review of the charges allowed me to see that my personal expense was in excess of the incidentals. After, requesting a more detailed analysis of the math by the front desk attendant, it was discerned that one of my 3 nights was charged to my personal card as opposed to the company card. To my perception, the attendant functioned for a bit with the presumption that I was misunderstanding the details but eventually worked to remedy problem. The interesting part is I left the desk without sensing an apologetic attitude. Mistakes happen, no problem. But some emotional empathy towards my inconvience would have felt appropriate.
April 2, 2014
Rated 5 out of 5 by Amar3 Excellent hotel
The hotel is very cleaned and with a relaxing atmosphere. It would be great if it would have more restaurants inside.
April 2, 2014
Rated 5 out of 5 by Gmac7110 Great Weekend
Great location, great service, with excellent restaurants within walking distance,
April 1, 2014
Rated 4 out of 5 by NotAvailable01 Wish list
Wish the hotel offered free Wi-Fi. Especially to SPG members. Too much hassle for review.
April 1, 2014
Rated 4 out of 5 by KC4321 Sheraton Crown Center
Very Comfortable Hotel with friendly staff. Moderately close to everything downtown.
March 31, 2014
Rated 5 out of 5 by Carolyn1031 Great Service!
Excellent service. I left my deoderant at home and when I called downstairs to find out when the gift shop would be open the guest service desk quickly told me that they would send deoderant up for me and they did!! It arrived within just a few minutes. Excellent staff and service!!
March 31, 2014
Rated 2 out of 5 by Paula44 WOULD NEVER STAY AGAIN
The check in staff were not friendly, they were very stand offish of sorts. When we went to our room there was room service dishes on the floor next door to us from breakfast, and we got there at 4 in the afternoon. I did not have any wash clothes in our room. The water temp for the shower was horrible. I could not get hot water for a long period of time and by the time i did i had a tub full of cold water. So i had to shut off the water, let the tub empty and start over.
March 31, 2014
Rated 3 out of 5 by WandaA Hotel Resturants
The resturant was under staffed the 2 times I went there. We waited for over 60 minutes for our meal. When asked how long, we were told 35 minutes. Many of Iour 15 member party left, due to frustration.
The hotel was aware that a large group was coming and should have been prepared for the volumn.
March 26, 2014
Rated 5 out of 5 by Crav3 The decor was lovely.
The room temprerature was great. The bed linens were crisp. The hotel atmosphere was great. I enjoyed my stay.
March 25, 2014
Rated 4 out of 5 by Zsazsa01 AKA Regional Conference
The hotel was really nice. However, I was surprised that wi-fi in the rooms and parking cost. Other than that, location was great, the rooms were clean, and employers were professional and helpful.
March 25, 2014
Rated 1 out of 5 by eyadram Unnecessary charges made on credit card
This is in regard to unnecessary charges made on my credit card.
I checked into Sheraton Kansas city hotel at crown center on 8th March and checked out on 9th March,2014.
As per the folio given to me by reception guys, total amount deducted from credit card was 194.56USD.
But my credit card actual statement shows me that 583.68usd is deducted from credit card by sheraton kansas hotel.
I tried reaching the hotel but I was directed to some unresponsive number. I mailed my concern to crown@sheraton, but even after 2 weeks there is no reply on the same.
Please clarify the mismatch.
Thanks and Regards//
March 23, 2014