Rated 4 out of 5 by LP23 Room Charge
I wasn't happy with the added room service charge and not being noted anywhere in the room service desriptions.
August 8, 2013
Rated 5 out of 5 by Ronko Excellent hotel
Excellent hotel. Had fantastic view of KC.
Only complaint,, my head board was next to elevator shaft.
Other than that great staff, very clean even during snow storm. Will stay again if ever in KC.
February 27, 2013
Rated 2 out of 5 by al659 Still not a fan
Not clean & bad service..
August 30, 2013
Rated 3 out of 5 by ExGuest Housekeeping
Not sure what your expectations are, but skipping housekeeping (and several others I know who stayed complained similarly) for a day or two is not acceptable. I will not be coming back.
April 23, 2013
Rated 5 out of 5 by JCHAU Good experience
I had a brief and good stay at Sheraton Crown Center.
August 21, 2013
Rated 3 out of 5 by Tuttie Air Condition issues
We would set the AC and it would pop up back to where it started. Front desk said yes they were aware of that.
August 1, 2013
Rated 4 out of 5 by JPJames62 Nice stay
A large hotel for sure, I was only there for one day and night. It was better than I thought it would be for a large hotel. So thumbs up to the staff and the facilities.
June 2, 2013
Rated 5 out of 5 by Kathie101 The hotel staff was very accommodating.
The location of this hotel is absolutely perfect! It's close to everything.
August 10, 2013
Rated 2 out of 5 by RENEA ROOM EXPECTATIONS NOT MET
1-THE FIRST ROOM I WAS GIVEN HAD A TERRIBLE ODER AND THE SINK WAS CLOGED. THE SMELL WAS HORRIBLE.
2- THE SECOND ROOM WAS BETTER BUT THE SHOWER HAVE VERY LITTLE WATER PRESSURE.
March 13, 2013
Rated 4 out of 5 by Jeff1866 August travel
The facilties were clean and modern, but mealtime options were limited
August 9, 2013
Rated 5 out of 5 by Cathy2013 Comfort away from home
The Sheraton was spacious, clean, comfortable, and in close proximity to restaurants, entertainment, the convention center and shopping. I loved it!
June 10, 2013
Rated 5 out of 5 by Runner Great downtown hotel!!
Very nice and clean room in downtown area. Very nice that you can walk the link to get to Crown Plaza. Comfortable beds also for a good nights rest.
June 3, 2013
Rated 4 out of 5 by Peter Been a year - time for the glitches to end
Signage - check elevators
Men's steam room - hasn't worked since July - the switch still is hanging
Towels - what is the deal - 2 per room - I get 4 towels at motel 6
January 29, 2013
Rated 5 out of 5 by Donna58 Great all around.
Staff was the friendliest I've ever encountered! Room was beautiful as well as the views. Amenities in the club house excellent. I will definitely stay here again!
February 14, 2013
Rated 5 out of 5 by Jacque Great Staff
It all started with a wonderful check in greeting from Maurizio and my stay continued to get better with everyday.
Thank you Sheraton KC at Crown Center Staff!
February 23, 2013
Rated 4 out of 5 by StephanieG I would still recommend this hotel
The only complaint I have is the housekeeping staff showing up at my room before 8 when I wanted to sleep in a little. Other than that the stay was great.
April 23, 2013
Rated 2 out of 5 by bulldogs28 Old Towels - look and feel dirty
the towels all look old and feel dirty. Need to invest in NEW towels!!
August 2, 2013
Rated 5 out of 5 by Jacknm12 Our Weeks Stay
The kids loved the pool and it met all our needs. We have stayed before and will be back again next year.
July 13, 2013
Rated 5 out of 5 by rs13 WOW!
Super hotel, wonderful and friendly staff
August 11, 2013
Rated 3 out of 5 by tracey17 poor housekeeping
No bath mat 2 days. No coffee 2 days. No clean water glasses for 2 days. Room air was not sufficient.
July 12, 2013
Rated 5 out of 5 by BirthdayGirl Well located in Kansas City
We especially appreciated the "Green Option" that allowed us to opt out of housekeeping during our 2-day stay. We were pleased with our service!
April 15, 2013
Rated 4 out of 5 by Dee12 Needs more food options
Hotel needs more food options. Having only the bar available is not fabulous. Need healthier food choice options for folks with dietary restrictions.
February 11, 2013
Rated 1 out of 5 by al659 Not so great
Cold shower & crappy wifi
August 11, 2013
Rated 5 out of 5 by MasseyDealer Convention
I was staying at the Sheraton for a convention of over 1500 attendees. The Sheraton did an excellent job in hosting a large group of this size!
January 31, 2013
Rated 5 out of 5 by Jitterbug008 Excellent Staff
The staff and Manager in duty where amazing and very efficient .
July 24, 2013
Rated 2 out of 5 by dldad dldad
Hotel was clean and the staff friendly. No water came out of the shower and the thermostat was almost impossible to program.
May 13, 2013
Rated 4 out of 5 by cameraguy A GREAT CONVENTION HOTEL
A first time visitor to Kansas City and this hotel went all out to support the Conference of Grand Masters of North America. Super Job!
February 24, 2013
Rated 5 out of 5 by Jeana Business
Excellent facilities. I had a good workout each morning in the fitness center before working.
June 19, 2013
Rated 5 out of 5 by Diane56 A luxurious experience
What a beautiful hotel. The rooms were outstanding. The views were great. The staff was friendly and helpful.
May 6, 2013
Rated 4 out of 5 by ringo12 this hotel was very polite.
staff was nice at check in and check out...
gym facility was nice and had nice amenities.
Banquet food was OK.
April 24, 2013