Rated 4 out of 5 by HG25 Staff
The check in person and the restaurant server were excellent. Both very kind and welcoming. The housekeeping staff was attentive, changing out the down items.
December 18, 2013
Rated 5 out of 5 by Onward Comfort
Very comfortable, easy going
December 17, 2013
Rated 2 out of 5 by net59 No microwave
There was no microwave available... I have never been to a hotel that you had to pay for internet. the room was beautiful but I didn't have the things that I deemed necessary to comply with my needs
December 16, 2013
Rated 3 out of 5 by Miris Room Service was NOT the best!
Room service did a horrible job, it looked like all they did was the bed and change a few towels.
December 16, 2013
Rated 5 out of 5 by NefariousNiki Internet Issue
The hotel itself was fabulous, however, I was under the impression that as a SPG member, I would receive internet in my room free.
December 15, 2013
Rated 3 out of 5 by LadyT77 Terrible Internet Access
I was offended that the Sheraton charges $15 for "premium" Internet and I could only get two bars. They did move me to another room, but the same issue existed in the new room. And, I couldn't get the internet to work in the lobby. If internet access is important to you, don't stay here.
December 14, 2013
Rated 5 out of 5 by burkeskier Sharron at front desk was terrific
I had asked, upon checking in, for a high-floor room with a view, and was given one. It happened to back up to the elevator, which woke me up several times. The next mornign I spoke to Sharron, who got me a new room, awy from teh elevator...on a higher floor! She is terrific!
December 10, 2013
Rated 5 out of 5 by Skiman30 Elegance, comfort and convenience
This was our first trip to the Crown Center area in Kansas City and we were ecstatic about the hotel. Elegant surroundings, very comfortable common area chairs (including some rockers), a staff that genuinely cared about you as a guest and overall, just an outstanding stay. Roberto in the restaurant was an exceptional representative of the hotel telling us about the history of the hotel, the area, activities and more. We upgraded to the Club Lounge where the food and service were excellent, not to mention the incredible view from the Skies (Club Lounge name). The Sheraton is connected to the Crown Center through an elevated tunnel that also takes you to the Westin and Union Station so you never had to be out in the elements if the weather was inclement. The room and bed were very comfortable and about the only thing we had an any issue with was the thermostat which gave temperatures in half degrees. Once we figured that out, it was an outstanding Thanksgiving weekend! We will definitely put it on our list to come back soon!!!!!
December 4, 2013