Rated 2 out of 5 by LS1017 Seriously disappointed
First time staying at a Sheraton and I was very disappointed. My room wasn't fully cleaned. Trash was left in the room and the tables had sticky stuff on them. No information about the hotel in the room. Phone didn't work. Took almost 10 minutes to get ahold of room service for food. Food was edible, but not worth $35 for nachos and fruit. Was told I would not be charged for parking or food, but I was charged.
March 23, 2015
Rated 4 out of 5 by Hoghat62 Great Location
stayed 2 nights, the only thing we didn't like was the side we were on and hearing the trains all night long. Location wise, you couldn't beat it because everything seem to be within 15 minutes drive or walk.
March 23, 2015
Rated 5 out of 5 by snowy15 very nice hotel
I was here for a conference, the rooms are spacious, lobby is awesome, and Myra, who made my coffee every morning was Wonderful. 2 thumbs up for Myra. Keep up the good work.
March 12, 2015
Rated 3 out of 5 by overworkedtraveller Comfortable yet worn rooms
Comfortable stay, with some lapses in quality.
- Facility is well maintained, but shows age
- Rooms very comfortable, standard Sheraton decor
- Great mezzanine bar
- Difficulty with technology (room card lost magnetism numerous times)
- Standard Sheraton food gets old fast
- Club lounge service bad (old gross food, no drinks)
March 11, 2015
Rated 5 out of 5 by kwiiliams Ms. House
I was utterly amazed with this hotel. Customer service was fantastic from everyone. My room was clean and my bed was so comfortable. the blackout curtains were perfect with allowing me to rest. Can't wait to come back and stay here again.
February 5, 2015
Rated 5 out of 5 by BusinessDude Best Hotel Internet
One of the great annoyances of travel is hotel Internet service. This hotel complex has the best I've ever found. Fast, reliable, rock solid in the room and throughout this capacious facility. Stay here--it's the best I've found!
January 29, 2015
Rated 5 out of 5 by Officerfriendly This is a great hotel!
We stayed in a beautiful room. The staff was very gracious, friendly, and attentive in every detail. We will definitely stay here again when we return to Kansas City!
January 19, 2015
Rated 4 out of 5 by Brad1000000 Nice Older Hotel
I stay at this hotel a couple of times a year and it's generally won as my preferred hotel in KC. It is huge and is older, so elevators can run slow and things are worn here and there, but the service is good and they have a nice club lounge with great views. Platinum usually receives larger room--sometimes huge suite--and club privileges.
December 8, 2014