Rated 5 out of 5 Wonderful service
My friend and I went to a concert at the Sprint Center and the shuttle service was wonderful. The staff did so much to make our stay comfortable.
August 18, 2014
Rated 3 out of 5 by Sweetwilly Expected more for the money
Very nice and clean hotel. Located in a good area for family activities. Would be nice if some type of breakfast was offered...included with the room cost. Did like "The Link" that connected things in the Crown Center area. For the money paid for the stay, just wish that there was more offered. Was also charged a $1.50 for a one-second LOCAL call to a wrong number for an area attraction that was listed in a book that was in the hotel room. All taxes and fees also added up to almost another $30.00 for the room. Just be aware that if you're wanting something a little nicer than your usual stay for your family, you're gonna pay for it, but it is a nice hotel.
August 5, 2014
Rated 3 out of 5 by horrible4 This Hotel has poor service and food
The food was horrible and it took forever to get someone to wait on you. In the bar it was faster to go up and get your own stuff then wait for a waiter/waitress to come back. Being served slimy old lettuce half done food is unacceptable. SNacks for our event were left over Breakfast English muffins no butter toaster pb etc,. What a joke
August 11, 2014
Rated 5 out of 5 by JayB43 Room service a bright spot.
Arrived late in the evening on 8/1/2014 for a family weekend trip. No wait at the desk and we were given a high floor with a nice city view. Restaurant options were limited at the hour of arrival, but room service was excellent. Our server was polite, enthusiastic and interacted very well with our tired and hungry daughter. The only small issue with the hotel location was that in the morning, the train noise started early as there are tracks about a block away. But that's nothing in Sheraton's control. Comfortable bed, nice bathrooms, spacious room with a fridge... overall great experience.
August 3, 2014
Rated 2 out of 5 by DisappointedinKC Not a very good experience
This hotel was not very accommodating and nothing was right with our stay. We were told prior to our visit that we could request a conjoined room with family members. Made proper phone call prior to checking in. When I checked in they told me it wasn't possible. They checked me into a room that hadn't been cleaned. The pool area hadn't been tended from 4 p.m. to 10 a.m. with stacks of towels laying around everywhere and falling over in piles. Just not a very good experience for what I expected from a Sheraton. Disappointing.
August 6, 2014
Rated 4 out of 5 by Winch Booking room
I called and booked a room with one king size bed. When I arrived I was told had to take two queen size beds.....But the lady next to me booked two queen size rooms and I heard him tell her she had a king size one bed available. I felt that was wrong.
August 8, 2014
Rated 4 out of 5 by business72 Stay was great except for food
My room was lovely and comfortable and the staff very service oriented. My breakfast in the hotel restaurant however was poor. I ordered off the menu and the bread was not toasted and the potatoes and eggs were overdone.
August 8, 2014
Rated 5 out of 5 by Schorb Limited dining options
Great hotel - staff was very responsive to needs. Only concern was that dining options were limited and one night when it rained, there was a several hour wait to get food.
August 8, 2014