Rated 5 out of 5 by Jiligan Excellent customer service
Visited during the half marathon and very pleased with my stay. The staff were very courteous and helpful. The room was very clean, the bed extremely comfortable and the view spectacular. The valet parking was reasonable for the location and the convenience of having the car brought to you as needed throughout the stay was worth the daily rate
May 7, 2014
Rated 4 out of 5 by PR2325 Bolt your door if you ask for late checkout
Employees confirmed with me a late checkout for 1:30pm---both before I arrived, and when I checked in. At check-in, the lady said she put me down for 1:30. However, it was not communicated across the staff. On the day of checkout, housekeeping knocked on my door but left when I said I had late checkout (they didn't try to enter). Shortly afterward, a manager used a key card to open my door without even knocking! He apologized and noted that my late checkout was not noted on his clipboard. I am a female and was staying alone. This should not happen.
May 6, 2014
Rated 3 out of 5 by vb111 This hotel was woefully understaffed
We stayed at this hotel while my husband was competing in a half marathon in the city. Ohio State was also having graduation on Sunday, and there was a wedding reception held at the hotel on Saturday night. Given all these events and people staying at the hotel for the events, I would have thought the management would have plenty of people scheduled to work. Not the case. We waited in line on Friday evening, at one point sitting in the middle of an intersection, while valet employees tried to handle the cars of incoming guests, then waited again on Saturday afternoon when we returned from shopping. On Sunday morning we decided to eat in the hotel restaurant before checking out. We were told it would be 20 minutes before we could even be seated in the restaurant because the wedding guests were being treated to brunch in a separate room in the restaurant, and there were only 2 servers to meet the needs of the rest of the guests in the restaurant. Wishing for coffee to just get us to a restaurant outside of the hotel, we encountered a line of 12 people waiting at the Starbucks downstairs. Needless to say, we checked out of the Sheraton with very unpleasant feelings.
May 5, 2014
Rated 4 out of 5 by Lunsford14 This hotel has great features except!!!
As much as we paid to stay at this hotel...they could have at least offered a microwave and refrigerator in our room.
May 5, 2014
Rated 3 out of 5 by Gordo18 WiFi Was Really Bad
The only reason I would not recommend this hotel is because of the quality of the WiFi. It was bad down in the lobby and meeting rooms and even worse up in the hotel room. I would stay at a different hotel when in Columbus, OH unless I knew this was fixed.
May 4, 2014
Rated 2 out of 5 by MCB76 Won't be back
The visit was bad from the start. I had to wait to pull in to the hotel because the valet service was woefully understaffed - one poor guy for about 10 cars. There was no one to assist with luggage. The check-in line was long. The room was dark with insufficient lighting. Satellite TV was out most of the night during rainy conditions. Wireless internet reminded me of dial-up internet speeds. My 6:00 a.m. breakfast order arrived at 6:30 AFTER I called about it - yogurt and coffee for $20. There was a half roll of toilet paper in the room - no extra rolls. Towels were thin and cheap. I could go on and on. But for one final parting gift, the valet service took forever on the way out and the guy banged my car into the curb and scraped up the rim. I'm usually a go-with-the-flow person who doesn't get upset about this kind of stuff, but this hotel did almost nothing right during the visit. My colleague who traveled with me had a similarly bad experience.
April 30, 2014
Rated 2 out of 5 by Lmkhart We got less than we expected...
The room was spacious and bright, but the toilet hadn't been cleaned. We expected more from a pricey downtown hotel. Bar service was very slow for a Saturday night, but front desk staff were polite and friendly, and valet was speedy. For the price, we won't stay there again.
April 28, 2014
Rated 4 out of 5 by hungryforbreaskfast Good hotel, bad restaurant
Hotel restaurant service was a disaster. Long wait for seating and service without any apparent reason or explanation. It almost seemed like it was in the middle of a work slowdown.
April 28, 2014
Rated 2 out of 5 by ladvi Badly maintained
The carpet in the room looked so dirty and the smell of the room was of pesticide which made me think that you have lots of pest.
April 25, 2014
Rated 5 out of 5 by JD25 Enjoy the stay
this is a great place to stay, everything you need it right there. Great food and drinks.
April 25, 2014
Rated 5 out of 5 by JoeR BIZ TRAVELER
warm and friendly from check in to check out...nicely appointed comfortable rooms with adequate work space...room upgrades have been awesome
April 18, 2014
Rated 3 out of 5 by DRPAWAR Faster Response Required
I tried calling the Front Desk several times from Room Phone on the day of my stay on 16th April, but nobody picked up the Phone and I had to personally go down. There has to eb a lot of improvement in response
April 16, 2014
Rated 3 out of 5 by RMCMJC Needs Improvement-recommend with conditions
While the room was nice, great view, comfortable bed, it would be nice to arrange for enough hot water for a shower in the morning. There were quite a lot of guests the weekend we were there. Saturday morning at 8:30 the water was barely body temp for both my husband's shower and mine. Not a pleasant way to begin the day. Sunday I got up quite a bit earlier and had a lovely shower but later my husband's was lukewarm.
The restaurant for breakfast was OK Saturday morning. Sunday we stood for several minutes while we were thoroughly ignored. There was no one else waiting and there were many empty tables. Then when we were noticed, we asked to be seated at the window. The table she took us to was not set and looked as if it had been previously used and the dirty dishes cleared but the table had smeared butter on it and crumbs. Because we wanted a window seat, we waited before being seated assuming she would see it and take care of it, certainly willing to wait until it was made ready. However, she did not make any attempt to clean the table off. So we had to ask her if she could wipe off the table before we sat down. She gave it a cursory wipe and expected us to be seated, though there were no table settings at all, just the condiments, and there was still smeared butter on the table top. At that point my husband moved all the items, took the cloth and spray from her and cleaned it himself. She just stood and watched. No apologies, no attempt to provide any additional service. For a $25 breakfast of eggs and toast, the service and cleanliness should be stellar and it was not.
The waitress however was above average both mornings (she was the same person both days.)
Overall, the restaurant needs someone to train and observe the goings on. It did not appear that there was anyone in charge.
This is the 2nd time we have stayed here in order to attend a play. The attention and service has slipped. The hotel is getting a bit long in the tooth and is resting on its laurels from days gone by but still charging as if it was a Four Star Hotel. We will look elsewhere for accommodations the next time we go to Columbus for a play. It's unfortunate because it is central to the theatres and fine dining.
April 14, 2014
Rated 3 out of 5 by ColdShower100 It was fine...but
The stay was fine, but not great. I was there for only one night on business. The room looked fine and seemed clean.
But there was a dull hum in the room, which was awful when trying to fall asleep. The shower was freezing in the morning and the towels were sandpaper.The ironing board was burnt and stained. Then I found old blood stains on the sheets.
Overall it was fine, but I probably wouldn't stay again and I am glad it was only one night.
April 14, 2014
Rated 4 out of 5 by Doosy Sleep heaven
Awesome bed- quiet location in downtown!
April 13, 2014
Rated 4 out of 5 by Hockeymark Nice stay
Staff was extremely nice and helpful. Grocery area in the lobby could be improved. Computer area in lobby is excellent. Wakeup call was appreciated. Wish there was a mini-fridge in the room.
April 12, 2014
Rated 3 out of 5 by Bear91 Noisey elevator
The dinging of the elevator kept us up most of the night.
April 7, 2014
Rated 5 out of 5 by pBOB Extremely clean
Very clean, neat and well run hotel. I would not hesitate to stay there again.
April 4, 2014
Rated 4 out of 5 by SPGReview99999999 This hotel has very spacious rooms.
Room was spacious & bed was comfortable. Ordered room service my first night of my stay & they got the order wrong - I left the tray & plates outside my door expecting the night crew or someone to retrieve it but it was still there in the morning at 7am when I left. I also tried to order again the next night but got no answer from the front desk or dining. I ended up just walking down to the restaurant to have dinner since I couldn't get an answer. Banquet staff were very helpful during our event at the hotel, overall our stay was great.
April 2, 2014
Rated 3 out of 5 by joey68 Disappointed
Never stayed in downtown Columbus before so I was totally disappointed about the ever not so helpful staff at the hotel. Didn't know where to go for parking if I didn't want to valet. Ended up driving around for 15 minutes in circles to end of being parked at the bottom of the Commons.The valet attendant ended up helping me carry my bags up 3 flights of stairs to check in. When I got to the desk, the girl that was there was totally rude. I am hard of hearing and I asked her to repeat herself and she said, "never mind". So I had no idea about valet parking, Wi-Fi, or even where to eat . Once I did get into my room it was very nice, spacious and clean. I unpacked went downstairs to ask directions from the front, again, I felt that I was inconveniencing them by giving me directions to the Federal Court House which were not helpful. I ended up asking the shoe repair man that is in the building who was very nice. Later night I had to get a cab and again talked to the front desk and she said go out front and catch one and I cannot type the tone she used. In the morning I'm in the shower at its 8:00am and there is a knock on my door. It was housekeeping wondering what time I planned on checking out that morning. I was appalled! For the price of the room I had different expectations I would of liked to stay and additional day but not there.
March 8, 2014
Rated 2 out of 5 by Fleedog Wasn't Worth The Price
Paid an exorbitant price for an average room. Went to bed and had a leaking ceiling dripping off the headboard. Notified staff upon checkout and they didn't seem to care. There was no mention of a reduction in the room price. Wont be back!
March 5, 2014
Rated 5 out of 5 by MommaB Family Visit
Spent Valentine's weekend in Columbus to visit our son. Hotel was great! We had a double room. We were surprised at how spacious the room and the bathroom were. Very comfy bedding. Only drawback was the slowness of the Wifi in the room. Never used it in the lobby. Location was good. Walking distance to Arena district and many downtown areas. Drove to Easton - another great place to visit while in Columbus. Had a great time!
February 19, 2014
Rated 4 out of 5 by patr1 a night in columbus
i find the club floor rules differ from other Sheraton hotels, even the other hotels has free beer and cheap wine, and you want to charge $25 for Hors devours, and even withhold an upgrade for your Gold preferred members to the club floor when the hotel is not even near capacity, i truly found this insulting to your best customers. I also find that this hotel is large enough to have a pet-friendly floor for those who choose to bring their obnoxious barking creatures, this is an annoyance that only a pet owner should endure, Those who are not pet owners or those who may have pet allergies especially do not appreciate this. I find your staff kind and friendly especially Ian, i find the building outside a little dirty and unkempt on the south side. Otherwise i enjoyed this property .a little fine tuning would make this the crown jewel in downtown Columbus
December 19, 2013
Rated 4 out of 5 by wmk4 For the most part, I rate this hotel highly
I attended a private evening function; drinks, food, service were excellent.
Room hallways were clean
Starbucks was aethetically pleasing, invited lingering, service and food/coffee excellent.
My only critique is that the room's carpeting along the edges needed serious vacuuming.
December 4, 2013
Rated 1 out of 5 by s023kaw Hotel Needs Improvement
Hotel has serious maintenance issues and housekeeping flaws – mold, peeling wallpaper, mouse-sized dust bunnies in vents, rotten food left in fridge and articles of clothing from previous occupant. I had to change rooms twice due to issues. Still no reply phone call from hotel’s GM after 7 days. I would recommend selecting other hotels in the area.
December 3, 2013
Rated 2 out of 5 by justok5050 just ok
location is convenient for businees needs. The hotel is nice, however some things were disappointing considering this is a 4 star hotel. The fact that there is no refrigerator or microwave is aggervating. The first two rooms I had, both shower curtains smelled of mildew. The air conditioning seems to not work to its potential in each room. Others I stayed with noticed this as well. Some of the ladies staying as well received no house keeping at all. I don't prefer any housekeeping. I chose to put my "go green" sign on my door and continue to use my same towels, linens, etc. I did not receive any coupons or 500 bonus points as stated on the card. I don't see the point of the rewards if we don't receive them. The staff was friendly and the valet staff was wonderful! I would come back to this hotel, only because of the excellent location.
August 29, 2013
Rated 5 out of 5 by Pam56 Stacy is wonderful
We stay at this hotel once a month and it is our favorite. Stacy at front desk is a gem and so accommodating! Always so attentive to needs.
Hotel is lovely and location is perfect.
July 7, 2013
Rated 5 out of 5 by YSW1 Great Hotel
I had a block of 25 rooms over a weekend (2 nights). I was extremely impressed. Maggie Butler (Conv. Service Manager) had a "will do" attitude to make sure everything runs smoothly. The front desk staff were extremely nice, helpful & out to please. The Hotel is new renovated & beautifully decorated. The rooms are beautiful. Housekeeping was very attentive & helpful to all our needs. I highly recommend this Hotel.
June 27, 2013
Rated 5 out of 5 by Douglas Great Hotel
I loved staying at this hotel. Everyone was very friendly. The associates at the front desk were very patient with all the guests while we were checking in for my wedding. I could not have found a better property. The location was perfect for the wedding venue we had chosen. The staff in the restaurant/bar were very accommodating. Early that afternoon we told them we had a wedding party in house and they said they would keep the bar open late for us. It was the perfect end to my night. Thank you very much.
June 6, 2013
Rated 5 out of 5 by AAPP Great Experience
I had reserved two rooms for my brides maids and myself to get ready for my wedding. My husband and I also made arrangements to have our room block with this hotel. I would first like to say this property is wonderful. The staff is extremely helpful and friendly. I would like to give a special thank you to John, Theresa, Cassie, Abele, LaTyce, and Bill for making our experiences memorable.
June 6, 2013