Rated 3 out of 5 by joey68 Disappointed
Never stayed in downtown Columbus before so I was totally disappointed about the ever not so helpful staff at the hotel. Didn't know where to go for parking if I didn't want to valet. Ended up driving around for 15 minutes in circles to end of being parked at the bottom of the Commons.The valet attendant ended up helping me carry my bags up 3 flights of stairs to check in. When I got to the desk, the girl that was there was totally rude. I am hard of hearing and I asked her to repeat herself and she said, "never mind". So I had no idea about valet parking, Wi-Fi, or even where to eat . Once I did get into my room it was very nice, spacious and clean. I unpacked went downstairs to ask directions from the front, again, I felt that I was inconveniencing them by giving me directions to the Federal Court House which were not helpful. I ended up asking the shoe repair man that is in the building who was very nice. Later night I had to get a cab and again talked to the front desk and she said go out front and catch one and I cannot type the tone she used. In the morning I'm in the shower at its 8:00am and there is a knock on my door. It was housekeeping wondering what time I planned on checking out that morning. I was appalled! For the price of the room I had different expectations I would of liked to stay and additional day but not there.
March 8, 2014
Rated 5 out of 5 by MommaB Family Visit
Spent Valentine's weekend in Columbus to visit our son. Hotel was great! We had a double room. We were surprised at how spacious the room and the bathroom were. Very comfy bedding. Only drawback was the slowness of the Wifi in the room. Never used it in the lobby. Location was good. Walking distance to Arena district and many downtown areas. Drove to Easton - another great place to visit while in Columbus. Had a great time!
February 19, 2014
Rated 2 out of 5 by Fleedog Wasn't Worth The Price
Paid an exorbitant price for an average room. Went to bed and had a leaking ceiling dripping off the headboard. Notified staff upon checkout and they didn't seem to care. There was no mention of a reduction in the room price. Wont be back!
March 5, 2014
Rated 1 out of 5 by Campos64 Room Not Serviced - No apology
My family of 4 were in Columbus last weekend to volunteer for the Ohio State Special Olympics on the OSU Campus. We had to be up very early each day and did not return to our room until late in the day each evening. We did not expect much, just fresh beds and towels at the end of each day.
We returned to find our room had not been serviced. When I called the front desk they were unsympathetic, asking if I wanted the room serviced "at this time of the night", or if towels would be sufficient. TERRIBLE!!!!!! I have never seen such poor service.
June 28, 2012
Rated 2 out of 5 by pjoose Average service, Uncomfortable beds
I just completed a 1-night stay at this hotel. It was a very UN-impressive experience to say the least. I had a room that was supposedly just remodeled, but the carpet was peeling from the floor and the towel holder in the bathroom was pulling out of the wall. Worst of all, the supposedly "new" beds were EXTREMELY uncomfortable! They were high on 1 side and low on the other. They felt like they were several years old! I wouldn't stay at this property again.
February 5, 2012
Rated 1 out of 5 by MikeA Avoid, the place is a joke
The rooms are old, tired and dirty. The staff simply don't care, the valet takes 30 minutes to get your car. As a Platinum memeber, I was given access to the club lounge, when I visited the lounbge to get breakfast one morning at 8 AM, they were already out of food and the attendent told me that they had no plans of replenishing. Avoid this place.
June 1, 2012
Rated 5 out of 5 by Bridedad Best Wedding Venue in Columbus!
We hosted a New Year's Eve 2011/2012 wedding for our daughter Jessica & son-in-law Nick, here! it was simply fantastic! The staff was friendly, the service and food was tremedous. Executive Chef Jonathan and Chef Jason prepared a spectacular meal for our 320 guests. The meals were delivered on time, the food was delicious and served hot! The service led by Vernon & staff was tremendous. Our guests raved about the venue, the food, the rooms, the staff, the lighting, the food, bar & restaurant service....all great. Our biggest treat was working with Chris & David., Catering & Banquet leads and the entire Sheraton 'A' Team! Sheraton: You made this Father of the Bride very happy & proud...Welcome to Columbus, Sheraton...and Happy New Year!
January 14, 2012
Rated 3 out of 5 by lilysmimi Why could I smell everything from the next room?
We stayed here because we were in town for a concert at Columbus Commons and this was right next door. I loved the location and the room was nice but every time we were in our room we kept smelling a very strong sweet smoky smell and we couldn't figure out what was going on. Finally, when we were trying to go to sleep but couldn't because our eyes and nose were burning, we tracked down the smell. The people in the next room were either burning incense or smoking something and then burning the incense to cover it up and the smell and probably the smoke was coming through the adjoining door. Even though it was shut and locked we were still getting the smell. While I don't really care what people in the other rooms are doing, I was rather perturbed and upset that the seal between the doors was so bad that whatever my neighbors were doing was keeping me from sleeping. I called to the front desk to complain and I also said something to the front desk when I checked out but they both seemed rather unconcerned that this happened. I don't normally splurge on one of the better hotels when I am just spending one night but I was with my daughter and we wanted to make it a relaxing mother daughter event and I was disappointed that this happened and we had to put up with this. One a good note, the bed was very comfortable and the room was nice otherwise.
June 25, 2012