Rated 1 out of 5 by SM126304 Better options out there
I stayed here as part of a wedding party. When I checked in the room was 80 degrees. I turned on the air, left the hotel for an hour, and when I came back it was 82 degrees. I was told that someone would be up to fix the air. While I was trying to get ready for the reception, drenched in sweat, no one materialized. When I returned from the reception the carpet was soaked due to leaking pipes on another floor. And this was at over $200 a night. No apology, no attempt to adjust the bill. Better options in downtown Columbus.
October 16, 2014
Rated 4 out of 5 by Noisyowl Very nice and affordable!
Great looking hotel, and the staff was extremely helpful! Price was also a plus, the only thing closest to a complaint would be the Club lounge was a little weak, but that was mainly because I had high expectations. All around a great hotel, and I would definitely come back!
October 15, 2014
Rated 5 out of 5 by kmputhoff Front Desk Staff Excellent
Had a really great experience at this hotel for a conference. From the valet staff to the front desk staff, everyone was friendly and helpful. I was even able to check in quite early and staff went out of their way to make sure the room was in a quiet corner.
October 10, 2014
Rated 1 out of 5 Room Not Serviced - No apology
My family of 4 were in Columbus last weekend to volunteer for the Ohio State Special Olympics on the OSU Campus. We had to be up very early each day and did not return to our room until late in the day each evening. We did not expect much, just fresh beds and towels at the end of each day.
We returned to find our room had not been serviced. When I called the front desk they were unsympathetic, asking if I wanted the room serviced "at this time of the night", or if towels would be sufficient. TERRIBLE!!!!!! I have never seen such poor service.
June 28, 2012
Rated 2 out of 5 by pjoose Average service, Uncomfortable beds
I just completed a 1-night stay at this hotel. It was a very UN-impressive experience to say the least. I had a room that was supposedly just remodeled, but the carpet was peeling from the floor and the towel holder in the bathroom was pulling out of the wall. Worst of all, the supposedly "new" beds were EXTREMELY uncomfortable! They were high on 1 side and low on the other. They felt like they were several years old! I wouldn't stay at this property again.
February 5, 2012
Rated 1 out of 5 by MikeA Avoid, the place is a joke
The rooms are old, tired and dirty. The staff simply don't care, the valet takes 30 minutes to get your car. As a Platinum memeber, I was given access to the club lounge, when I visited the lounbge to get breakfast one morning at 8 AM, they were already out of food and the attendent told me that they had no plans of replenishing. Avoid this place.
June 1, 2012
Rated 5 out of 5 by Chicagobankers Exemplary Service
This was the most consistent A+ service throughout the SPG company. The check-in desk staff all had bright smiles. The server in the lounge had a smile and was friendly. The room service was discrete and observant (left extra shower gel without being asked). The Club Floor rooms were great and I loved the upgraded elements. All around A+ for the service and attitude for the employees. Would definitely recommend again.
October 4, 2014
Rated 3 out of 5 by Buckijen Disappointed
My husband an I have stayed at the Sheraton for the past three years when coming to watch an OSU football game ab service has always been great but our visit this year was very disappointing. On arrival no one asked to assist us w our luggage we had to unload an carry in. We then inquired on what time the first shuttle left for the game an were told they no longer offer this service, one of our high priority items for staying. Check in was smooth but cluttered with a lot of luggage an bags just setting around with tags from early arrivals. On Sunday morning we had to go to the desk to check out no statement was delivered to our door. We called valet 15 minutes before we checked out only to find over 20 people outside waiting. It took 40 minutes for us to get our car from valet. Needless to say with much regret we will be booking at another hotel for our next stay in Columbus
September 29, 2014