Rated 3 out of 5 by SCO1 Good and Bad
We had a good and bad experience at this hotel. The Good: The room was nice and roomy, refrigerator and microwave, nice view and a comfortable setup. Also, the staff was great, courteous and quick in responding to all of our issues.
The Bad: Upon arrival we were given keys to a room that didn't work. We got that taken care of then went back to the room and it was either still occupied or just dirty, with the bed unmade, towels in the bathroom, glasses here and there, etc. We then got switched to another room on another floor and low and behold that floor was for SPG reward members with a plaque stating so at the elevators. Just wondering why we weren't assigned that floor initially. (Felt like an outcast because it's the reason I choose that hotel) One other issue was the shower knob was very hard to switch on to the point I called and thought the water didn't work. The staff came and quickly remedied the problem, but I could have done the same, but I felt like I was going to pull the knob completely off. My wife tried with 2 hands before she agreed with me.
Bitter sweet because my mom, dad, sister and her family live there and we will be back often and the location was great to where they live. Not sure if we want to go back there or look for another hotel in the vicinity. I'm a forgiving person so I just may return. I did mention that there was NO problem with the staff. Thanks
July 9, 2014
Rated 4 out of 5 by Kbo27 Great downtown experience.
Great location downtown columbus. Close to everything.
July 6, 2014
Rated 4 out of 5 by SpikeBBC Good Hotel, unless you need Internet
Room was of a high quality and beds very comfortable. My only issue was the quality of the internet in the room was pretty poor, this is a problem when you have a child trying to watch Netflix!
Location is in the business district, so many of the restaurants close early.
July 3, 2014
Rated 5 out of 5 by Worker7 Service is excellent
The staff at the Sheraton is exceptional. They go out of their way to make your stay enjoyable. Especially, Charles and Glenda at the front desk.
July 3, 2014
Rated 5 out of 5 by JoeR Road Warrior
Great biz hotel...staff very accommodating to biz traveler...room service menu limited but food and service very good
July 2, 2014
Rated 1 out of 5 by Manju Room Not Serviced - No apology
My family of 4 were in Columbus last weekend to volunteer for the Ohio State Special Olympics on the OSU Campus. We had to be up very early each day and did not return to our room until late in the day each evening. We did not expect much, just fresh beds and towels at the end of each day.
We returned to find our room had not been serviced. When I called the front desk they were unsympathetic, asking if I wanted the room serviced "at this time of the night", or if towels would be sufficient. TERRIBLE!!!!!! I have never seen such poor service.
June 28, 2012
Rated 2 out of 5 by pjoose Average service, Uncomfortable beds
I just completed a 1-night stay at this hotel. It was a very UN-impressive experience to say the least. I had a room that was supposedly just remodeled, but the carpet was peeling from the floor and the towel holder in the bathroom was pulling out of the wall. Worst of all, the supposedly "new" beds were EXTREMELY uncomfortable! They were high on 1 side and low on the other. They felt like they were several years old! I wouldn't stay at this property again.
February 5, 2012
Rated 2 out of 5 by BusinessTraveler7 Neglected Property Not Worth the Price
This hotel is the embodiment of apathy. Rooms are not thoroughly cleaned; bathrooms are not completely stocked; walk hooks drop because they are attached only to sheet rock, not studs. On the day we arrived the hotel's air conditioning was not functioning. At all. In the entire building. But the front desk did not alert us to the problem at check in, only admitting when we inquired after spending time in the room as to whether it was always so warm and muggy in the rooms. We waited the full 20 minutes noted on the valet's podium - and then some - for our car to be retrieved in the morning. The hotel is located centrally in downtown Columbus and has a fully Starbucks in the lobby - those are its most attractive features. I would recommend visitors to Columbus look elsewhere first before booking a room at the Sheraton.
June 26, 2014