Rated 4 out of 5 by Fuse27 The Hotel refurb is fabulous
My wife and I have stayed at the hotel several times before. We are really impressed with the refurbishment of the hotel and facilities. The public areas and the room fitouts look fantastic. Thank you for provding us with a quality stay.
November 14, 2012
Rated 5 out of 5 by Julie07 Relaxing getaway
So much to do at the resort as it is located right on the beachfront. Seafood buffet dinner was excellent and had a huge range of food, same with the buffet breakfast. Really liked the late checkout of 12 noon. Very friendly staff.
August 21, 2013
Rated 5 out of 5 by Lynne88 Queensland holiday
Our stay at the Sheraton Mirage was exceptional. The staff were so helpful, room wonderful size for a family of four. Terrific car parking. Children loved the pool especially the swim up refreshment bar. Looking forward to our return.
January 22, 2013
Rated 5 out of 5 by tabron The personal attention from staff....
...makes an enjoyable stay more special. A special mention and thank-you must go out to Manager on duty Aaron for his personal attention and fulfillment to a special request I had. It's the staff who make a great hotel even greater.
September 1, 2012
Rated 5 out of 5 by retired perfect holiday resort
i am a spg and privilege member and got everything i expected at the hotel, right from check in to room seafood buffet and service from staff everything was exceptional. leaves me no alternative but to look forward to my next stay
January 14, 2013
Rated 4 out of 5 by cam45 Significant improvement
Last stay at SMR was about 8 years ago and it was looking bit tired then. But this time round we were most impressed with the upgrade- as Bris born n bred, the SMR is an iconic GC hotel and it's terrrific to see it sparkle again.
December 16, 2012
Rated 4 out of 5 by Stella27 First impressions count
Phillip the Porter, was the first point of contact with the Sheraton. As a regular, service is our differential as opposed to price. Phillip exceeded our expectations and we felt like we were the only guest in the hotel.
September 16, 2013
Rated 5 out of 5 by jude154 one of the best
If you are looking for one of the best places to stay ..this is it...everything is perfect..they have got it right...both my husband and myself are very impressed ....the meals here are the best...you will not want to leave ....
October 26, 2012
Rated 5 out of 5 by KJAJ GREAT HOTEL
LOVED STAYING AT YOUR HOTEL THE STAFF WERE VERY FRIENDLY AND THE HOTEL IS IN A FABULOUS PLACE BEACH RIGHT AT FINGER TIPS HAS EVERTHNG ANYONE WOULD NEED FOR A RELAXING HOLIDAY LOVED THE SEAFOOD BUFFET AND ROOMS WERE VERY NICE .
April 29, 2013
Rated 5 out of 5 by Geoff2013 Gold Coast Getaway
As always, a lovely spot to just chill and relax. Even in August, warm enough for the pool. Beach is on the doorstep, and Sheraton's Guest standards never disappoint. Great location, great staff, enjoyable experience
September 2, 2013
Rated 5 out of 5 by Jack Excellent Resort Hotel
The Sheraton Mirage is perfect for a relaxing holiday. Staff are all very helpful from the check-in, restaurants, the pools, housekeepers. Location is great for a hoilday. Good choice of restaurants at the Marina Mirage.
October 22, 2011
Rated 5 out of 5 by Gabby Location is perfect
We love this hotel for location and comfort service is great. Rooms are beautifully appointed, we love the corner suits and are always obliging. Staff are always pleasant and willing to help.
The food offer is fabulous.
January 28, 2013
Rated 5 out of 5 by Cradan Consistently excellent
Excellent facilities and service. Wonderful attention to detail. Excellent quality restaurants and food service. Luxurious atmosphere. Great pool and proximity to beach.
November 26, 2013
Rated 5 out of 5 by miscuzman Stunning!
Everything about this place is gorgeous, location is fabulous, rooms are very spacious and comfortable and resort setting is spectacular. Breakfast is devine and service is very good. Will be back hopefully very soon!
November 23, 2012
Rated 5 out of 5 by Robyn Stay at the Sheraton
A great place to stay with many facilities. Renovations happening around us did not hinder our stay. Enjoyed the wine and food flights from around the world, available three nights a week. Good service from everyone.
July 6, 2012
Rated 4 out of 5 by Gracie37 Stunning Views
Stunning views, helpful and friendly staff, modern and elegant furniture. However, we found hair on the tub which actually put me off. Buffet was great but could Have more variety for the international guest like me.
October 22, 2012
Rated 5 out of 5 by WeFour Brilliant spot for a short break away!
We took a quick, one night trip from Brisbane on a whim. This hotel was a home away from home and it felt like a much longer holiday! Fantastic location, meals were spectacular and the kids meal pass is brilliant.
October 17, 2012
Rated 5 out of 5 by Borns47 One of the best in Gold Coast
We enjoy staying in Sheraton Gold Coast due excellent service, beautiful environment, good size bedroom and good food. Above all we were most impressed by enthusiastic staff who deliver excellent customer service.
November 25, 2012
Rated 5 out of 5 by phil54 a birthday gift
I booked a night for my Daughter to celebrate her birthday. she had a great night.and can,t wait to stay there again. A cake was in the room on arrival and was a lovely surprise.
Well done to all the staff.
September 2, 2013
Rated 5 out of 5 by JDLS33 Relaxing break away
With two small children and lots of rain, we found the hotel still provided a wonderful break away and plenty to do and see. Very relaxing - the Lagoon room was especially fun with a visit from the resident swan!
March 4, 2013
Rated 5 out of 5 by Maggie60 Perfect for a wedding
What a gem all the staff so lovely a special thanks to Rhonda we attended a wedding and she helped make it problem free day.
location fantastic we wished we could of stayed longer.Thanks to all
October 13, 2013
Rated 4 out of 5 by perplan Fantastic location
The Mirage Gold Coast resort is spectacular however we were disappointed with the check in process and the reception staffs indifference to us and our needs.
November 26, 2013
Rated 5 out of 5 by Barbie This hotel was truly great,loved it!
We were upgraded to a room with a spa bath,a amazing view over the resort pools.The beach was just a few metres from us,laying around the pool relaxing,the restaurants had amazing food,can't wait to go back :)
May 6, 2013
Rated 4 out of 5 by Adam37 Good Features
This hotel was very comfortable with good size rooms. I think they needed more staff on around the pool bar long waits to get a drink. I also felt they needed more pools for the number of people at the resort.
October 7, 2012
Rated 5 out of 5 by Rolo5 Location was great
Location of hotet was great. The reception area overlooking the pool was really lovely and grounds very pleasant. conference facilities were great for a large group.
November 17, 2013
Rated 3 out of 5 by crb75 Average
Check in was the slowest I've encountered for a long time with only one staff member working the front desk. Also involved a bizarrely long, unprompted and mildly insulting lecture about how a credit card hold works. I hadn't even mentioned anything about so not sure what prompted it.
Room was circled on a map and was basically left to fend for myself.
Platinum recognition is average - full buffet breakfast is offered, so above and beyond, but room upgrades given are not really in compliance with SPG policy.
Room was fine - nice to see the huge opening windows have been retained.
Waited an hour for a room service meal that wasn't just overpriced but truly terrible quality.
Staff, except for check in, were all excellent.
Hopefully now the rooms are renovated, work can begin on the outside lagoons etc which look quite sad.
Tip: I used the valet parking and was happy with the service, but as my room was near an elevator to the car park, in hindsight, a bit of a waste of money. It would have been a lot quicker just to go down to the carpark as opposed to the front of the hotel.
April 2, 2013
Rated 5 out of 5 by Sharshar25 The Perfect Romantic Getaway
We have 7 children, so our alone time is precious as you could imagine. The Sheraton Mirage is the perfect place to down tools and enjoy all the spoiling the staff can muster. The multiple pools and ocean view you see on arrival at reception never ceases to take my breath away (and I've stayed at this hotel many times over the last 20 years) Matt at the pool bar makes the best Lychee Mirage and always welcomes me back by name. Aaron in the Oyster Bar serves up the best rock oyster mornay. I have a new friend as of this stay in Terraces. I came down for breakfast and discovered there was no grated potato rosti and was so disappointed. I mentioned this to Meg and she immediately went out the back and made me some. The next morning there was none again, but Meg spied me and said she was expecting me and had already whipped some up waiting! This is just some of the special attention you can expect from the Sheraton mirage. It's also my choice of stay when I reward the children with a getaway also as the Mirage is very family friendly. Thanks to all who made our stay so enjoyable
September 8, 2013
Rated 5 out of 5 by IMW1608 New Sheraton is first class
We love the refurbishment. We stayed two years ago and loved it. It is first class now. Very spacious room, microwave was very handy, meals were sumptuous. Highly recommend and cant wait to stay again.
July 2, 2012
Rated 5 out of 5 by Rossco99 Great Venue, Great Service, Great Facilities, Great Location
The staff were very helpful and friendly. The Hotel was kept in a pristine condition.
I couldn't really fault the hotel except I was a little confused with the layout, but quickly became familiar.
October 29, 2012
Rated 5 out of 5 by SMH59 Fantastic stay
The room was very big with a beautiful corner spa and very comfortable bed. The grounds of the resort are beautiful with a number of pools and located just a short 2 minute walk into the beach.
August 14, 2012