Rated 2 out of 5 by Mystery88 Ensure room is clean
We arrived to find our room below expectations. Missing items such as slippers and diet coke cans left in bins. Bed sheets smell of a terrible odour smell. Looked like it wasn't changed.
January 7, 2013
Rated 5 out of 5 by PHILJAYCO Five star every time
great hotel & staff in a world class
location. I enjoyed it so much I booked again for next month and are bringing
10 of my work mates and their partners
for a weekend brake. five star.
April 23, 2013
Rated 4 out of 5 by RobFi comfortable and relaxing place to stay
we had a great stay, staff where lovely and the whole resort is very welcoming place to stay, Bed was luxurious and very comfy, food was great. We will be back the first chance we get.
February 18, 2013
Rated 5 out of 5 by Rolo5 Location was great
Location of hotet was great. The reception area overlooking the pool was really lovely and grounds very pleasant. conference facilities were great for a large group.
November 17, 2013
Rated 4 out of 5 by Racegoer Still superb
Having not visited the Sheraton Mirage for many years, it was great to be reminded that this is one of Australia's best hotels. Superb location and a very stylish and elegant hotel.
May 27, 2013
Rated 4 out of 5 by perplan Fantastic location
The Mirage Gold Coast resort is spectacular however we were disappointed with the check in process and the reception staffs indifference to us and our needs.
November 26, 2013
Rated 4 out of 5 by Maria33 Restaurant Food standard
The Terraces Restaurant price is high but seafood standard is not. Oysters are very small and spanner crabs are difficult to eat. Blue Swimmer crabs should be available instead.
December 20, 2012
Rated 5 out of 5 by mighty4749 Mirage Paradise
Wonderful surrounds,friendly staff,beautifully decorated & comfortable rooms plus fantastic food & great service.
It is always a pleasure to stay in this Sheraton paradise!!!!!
November 24, 2012
Rated 4 out of 5 by Bruce68 Great Location and Facilities
The Sheraton Mirage Hotel is ideally situated for access to Theme Parks/Shopping Malls as well as being situated in a more relaxed area of the Gold Coast. No traffic problems.
September 30, 2012
Rated 3 out of 5 by misterG a few things lacking for 5 star
The lack of 24 hr gym and the gym closing at 4pm on a Saturday was very disappointing, and no BBQ dinner option or pool bar after 6pm was poor for a 5 star top dollar resort.
April 1, 2013
Rated 5 out of 5 by MissyP 5 star service from a 5 star resort
Fabulous service from the minute we arrived until, regretably, the minute we departed.
Would happily recommend to all my family and friends.
Well done on the refurbishment!
December 5, 2012
Rated 5 out of 5 by ebby Excellent Hotel
i stayed at sheraton Mirage for six nights and it was magnificent from the check in till the checkout. definitively i will stay at the hotel again. keep it up Sheraton GC
April 8, 2013
Rated 5 out of 5 by GAZZA A GREAT GETAWAY EXPERIENCE.
THE WECOME FROM THE STAFF ,FROM THE CONCIERGE,RECEPTIONIST,ROOM STAFF WAS EXCEPTIONAL, WHICH FLOWS THROUGH TO THE WHOLE RELAXING, SURROUNDS & ATMOSPHERE OF THE SHERATON.
March 13, 2013
Rated 4 out of 5 by cc52 needs a barista
It is extraordinary that our party of 43 guests could not get coffee in a hotel like this because the staff are "too busy"! . I am still recovering from this farce.
October 20, 2012
Rated 4 out of 5 by Bruce68 Just the place for a holiday.
The Gold Coast Sheraton lives up to all its claims. The entire staff from house cleaning up are always friendly regardless of what confronts them. We will be BACK.
December 24, 2012
Rated 5 out of 5 by Bonnieboo Great hotel to relax
Love, love, love this hotel. Terraces restaurant is just the best. Service by Grant makes our experience something to want to come back too time and time again.
May 14, 2012
Rated 3 out of 5 by Mike911 Resort?
Extremely nice staff; clean and spacious rooms; wonderful breakfast.
Nothing happening in the "resort", really boring
to stay there; really overpriced drinks.
December 17, 2012
Rated 5 out of 5 by shining Friendly staff
The hotel met all expectations and well above in all areas especially your friendly and conscientious staff. We look forward to a return visit in the future.
December 2, 2012
Rated 5 out of 5 by Blaird Gold Coast
We loved our stay at the Sheraton Mirage on the Gold Coast. Setting was beautiful, facilities were excellent and all the staff were very helpful & friendly.
August 26, 2012
Rated 5 out of 5 by ali2501 Comfy stay
Stayed here recently for 4 days for a work conference. Couldn't fault anything - great rooms, food, facilities|& staff. Would highly recommend staying here
February 28, 2013
Rated 5 out of 5 by Mudgee60 What a pleasure!!!
Wonderful resort and facilities. My room was excellent and well serviced. Sleeping was great - like sleeping on clouds. Will definitely be staying again.
August 29, 2012
Rated 5 out of 5 by Sabi Simply Gorgeous
What a wonderful resort. Beautiful grounds. Beautiful spacious rooms. Great staff who made my stay so comfortable and pleasant. Can't wait to go again!
February 11, 2013
Rated 5 out of 5 by kylekyle A very nice hotel
This is my first time staying at this hotel after hearing about the multi-million dollar renovations. I stayed in a resort room.
The good things:
1. Smiles all around - from the front desk staff to the housekeeping staff.
2. You can open the windows to get a breeze into the room and look at the gardens.
3. Very nice high tea at Pearls Bar.
4. The lobby is looking new and clean.
5. The bed is very comfortable.
6. Quiet surroundings.
7. Marina Mirage shopping centre is just opposite.
8. Free parking and plenty of spaces.
The not so good/room for improvement:
1. I found a couple of hairs in the bathtub.
2. The bar staff had no idea about the 15% discount for SPG members, but a quick call to the manager resolved the matter.
3. There was quite a bit of dust in the air vents in the bathroom.
4. The carpark could use a bit of paint. It looks very run down in contrast to the rest of the resort.
5. Quite a bit of walking between the buildings, and to the gym, which is operated by a third party.
6. Delivery charge for room service and mini bar a bit on the expensive side, probably because of the lack of eating spots around there that open late.
October 2, 2012
Rated 5 out of 5 by kylekyle Best stay
This was my third stay within the last six months and it was the best. We were allocated a resort room on the south side this time and the room seemed to be a little bigger and better than the rooms we stayed in previously on the north side. The ceiling above the bathroom basin didn't have the grill and fluorescent lighting and instead replaced with LED lights. The showerhead this time was also movable. A nice touch was the complimentary Easter chocolates and the gift in the minibar. The housekeeping was very good this time, but just a small note to housekeeping to check for toilet paper and hair on the floor from the previous guests as we found that they could detract from the excellent experience upon check in. One slight hiccup we experienced was at check-in. We arrived at 3pm, but was told the room was not yet available. Upon futher checking at my insistence, we were told the room status was not updated and was made available 5 mins later. Nonetheless, she was professional and friendly throughout. The same could be said for the other staff we encountered. Overall we had a very relaxing stay. Thank you for this wonderful Easter break.
April 4, 2013
Rated 5 out of 5 by Peza Excellent service
Thank you once again for a fantastic family holiday, the breakfast and dinner service from Rachel and Barry made it perfect.
July 14, 2013
Rated 5 out of 5 by CB59 Great improvement on last visit
Your staff gave really good service. I had an issue with a couple of things and they were expertly dealt with by the Manager on the day.
July 25, 2013
Rated 5 out of 5 by Julz73 Home away from home
Had a lovely experience - from our ocean view room, fantastic food and wonderful staff service. Can't wait to come back again soon.
June 11, 2013
Rated 5 out of 5 by GT72 Great Holdiay Destinatio
Amazing Location and facilities, great for adult and kids - no need to leave thr resort. It will be our yearly holiday destination!
January 14, 2013
Rated 5 out of 5 by snolan62 Wonderful stay
The hotel was wonderful!! The buffet food and choices were excellent as were the staff both in the restaurant and front desk.
December 18, 2012
Rated 5 out of 5 by Palmer The overall experience is great.
Staff seem to be distracted on the weekend does this mean not enough staff ? Week days staff were so much happier
August 29, 2013