Rated 5 out of 5 by LondonMike Excellent Stay
I stayed between Xmas and New Years, and it couldn't have been better, especially given the time of year.
January 21, 2013
Rated 2 out of 5 Dissappointment with Food quality
Despite trying food at breakfast, at the pool bar and for room service all 3 meals were disappointing.
September 16, 2013
Rated 5 out of 5 by DUCKIE Every comfort
Room well appointed and very comfortable
Stunning view form the rection area
Seafood buffet excellent
June 19, 2012
Rated 5 out of 5 by briella Mr
This hotel is so well positioned to enjoy Gold Coast facilities.
May 4, 2014
Rated 4 out of 5 by CaraD Refurb is fantastic
Stayed about 18 months ago hotel was very tired, now looking much better really enjoyed my stay!!
August 10, 2012
Rated 5 out of 5 by Zee1 Great features and service
The hotel has everything needed for a most enjoyable stay. In addition the service is impeccable.
January 13, 2013
Rated 5 out of 5 by LouieBee love the hotel
The facility is so impressive except the fitness facility seems to be visibly declining
November 2, 2013
Rated 5 out of 5 by CCG18 Home away from home.
From the moment we pulled up at the entrance we were made to feel welcome and comfortable.
October 5, 2013
Rated 5 out of 5 by Spencer This room is beautiful with great views
This was such a wonderful experience. Love the hotel, love the staff, love the position .
January 23, 2013
Rated 5 out of 5 by Niru Great hotel
Awesome place to stay, beautifully refubished yet still relaxing rooms. Nice facilities.
October 4, 2012
Rated 4 out of 5 by LYVMLBUS Sheraton Mirage Gold Coast
This hotel has a nice feel and great location.
May 8, 2014
Rated 5 out of 5 by robbsie great hotel
wonderful hotel. large ,clean and very modern rooms. enjoyable stay. highly recommend
March 24, 2013
Rated 5 out of 5 by Lifetime Nothing beats this hotel
A superb Gold Coast property with a prime BEACHFRONT location makes it unbeatable.
February 2, 2013
Rated 5 out of 5 by Travelchick1973 So nce
Every time i stay its always a lovely experience cant wait to stay again soon x
February 13, 2013
Rated 4 out of 5 by Pm12 Sheraton Mirage Gold Coast
Very pleasant stay, lovely room, perfect for family with 2 teenage girls
October 8, 2012
Rated 5 out of 5 An all round excellent experience
I stayed for a 3 day conference and found almost everything perfect!
September 1, 2013
Rated 5 out of 5 by Sharshar25 2 day getaway
This hotel is in the perfect location and definitely meets all needs
August 14, 2013
Rated 5 out of 5 by Jules101 This hotel is amazing
I loved everything about this hotel. It was a truly wonderful stay.
January 19, 2013
Rated 3 out of 5 by DisrespectedSPGmember Disrespected SPG Platinum Guest
Stayed at Gold Coast Sheraton a number of times using SPG points but this time was business. Have been SPG member since 1997 and Platinum most of that time. Every SPG hotel I have stayed has an arrangement for free breakfast for elite membersbut not here, even with your new benefits promotion saying you have a buffet for SPG Platinum. Last year I pointed this out to them and got given a bottle of wine as a pacifier. Sadly, again this trip to GC I was told there is nothing for Platinum. "Of course sir, you can pay an extra A$40 for our wonderful buffet breakfast" was the nonsense reply. When I have been an elite member for longer than this kid has been out of diapers, I expect better treatment. It is not difficult to make these special arrangements, but the attitude of this hotel to do so is nonsense. Despite the facilities are nice and near the beach, my wife has indicated she never wants to stay there again. Cost/Performance ratio is well below SPG par.
By the way, again, the FOXTEL pay TV system was failing. Since it was not vital for my stay, not an issue for me .... but if one were a guest who checked in just to watch Japan vs Socceroos on FOXTEL, at this hotel's price, that guest would be justifiably very annoyed.
June 17, 2012
Rated 5 out of 5 by Saints26 Very nice experience
Staff when we arrived were great, made us feel very welcomed
May 20, 2013
Rated 5 out of 5 by SPEEDY24 GREAT LOCATION
GREAT PLACE TO STAY EXCEPT THE WEATHER WASNT THAT GOOD
March 10, 2013
Rated 5 out of 5 by maria Great Service and Rooms
Would stay here anytime when I am in the Gold Coast
March 11, 2013
Rated 5 out of 5 by gabgolf Beyond Expectations
Amazing location and the staff were tremendous!
April 21, 2013
Rated 3 out of 5 by coopie43 Disappointment plus.
No help was offered to take our bags the our room. We had a lot of stuff as we were attending the Allianz conference.
Breakfast management embarrassed us by coming and sitting at our breakfast table to advise we had to pay for breakfast as it wasn't included. We had to show him the email to prove otherwise. Yes we got glares. We then cancelled all our other breakfasts that were not included in the Allianz booking.
We took a room upgrade but were disappointed there was no view at all, yet our other colleges didn't upgrade and had lovely views and bright and sunny outlooks. There is no exhaust systems in either bathrooms which I find unbelievable and unacceptable.
Our last night was marred by other guests having a party upstairs, screaming yelling and bouncing off the walls at 2:00am in the morning.
On the last morning we walked over the bridge to the shops for breakfast. Unfortunately getting to the bridge we had to step around where someone had urinated in a corner which ran down the path next to the driveway. After that we had to step around several large amounts of vomit of the pathway to the bridge. I would have though a hotel like this would send out an early morning cleaning crew looking for incidents such as this. We have stayed in many hotels and resorts all over the world and this rates as one of our worst experiences.
May 26, 2014
Rated 4 out of 5 by Lazybaby66 The restaurant is good
I would recommend this hotel.
August 28, 2013
Rated 4 out of 5 by border01 Satisfied
Very nice hotel to stay at
March 11, 2013
Rated 5 out of 5 by Wardy77 Will definatley recommend
Enjoyed our stay Immensely
March 11, 2013
Rated 4 out of 5 by SmileyTrax See-Saw Experience
From my check-in and more, the staff (except for one female in the buffet restaurant Sunday morning and a male staffer in the Cocktail bar on Saturday afternoon) were the best at customer service I have experienced in a very long time! Hence the See-Saw reference.
The room was lovely with a great aspect. The airconditioning system though is not an easy one to manage and our room was very warm until my husband worked it out. The buffet restaurant service, given many years of past patronage, left a lot to be desired this time around. The food was mostly good but has been better. The cocktails I ordered one afternoon (Fri) proved sensational (thank you, Tracy) but the same one ordered on Saturday afternoon (from a male "manager") was appalling - not even close to the brim for a $19 drink and not even close in flavour, and when I raised the issue politely, I may as well have been told to take a hike in his verbal response and facial expression. It was a shame these negative experiences dampened what was otherwise a pleasant stay away.
Having a spa bath though in your room is a bonus.
I was a bit disappointed that the house-keeping staff saw us leave for the morning but when I came back to room at 1pm, my room was not made up but one call to reception and the service then offered was wonderful.
March 24, 2013
Rated 2 out of 5 by DavidWeissel Did not sleep at all! :(
This is the first time i have ever complained about a hotel and i am a frequent traveler.
We stayed in a lagoon room(1073) which on first impressions seemed lovely, but we did notice a bit of noise from the cleaners store room directly next door (heavy door shutting and trolley hitting metal strip on the carpet to concrete join regularly) but thought surely they would finish work soon so we were not too concerned . After returning from dinner we found ourselves constantly looking at door thinking someone was about to enter the room, because of the noise. I rang reception and made a complaint at 12.30am as the noise kept us from sleeping and was told they were sorry and would get the staff to keep noise down. The noise was reduced but didn't make enough difference to be able to sleep through it. This is a five star hotel and people pay good money to stay here and i don't blame the cleaners as they are just trying to do there job, all staff we met were very nice. We had a lot of driving to do that day and after not sleeping was not our best experience, and totally ruined our next night plans.
I think this is totally unacceptable at any hotel let alone a 5 star hotel, to not be able to get a good nights sleep. I am very disappointed as this was meant to be a special night for my fiance and myself.
October 28, 2013
Rated 1 out of 5 by PoorExperience A Poor Experience
Sheraton Mirage Gold Coast, a poor experience.
My recent stay @ Sheraton Mirage was more than disappointing, it was terrible.
The events were as follows;
- As website couldn't guarantee a King Bed, made reservation via phone.
- Reservation was made with King Bed & had to correct operator that check in day was Saturday, not Friday. Operator acknowledge this & booked Saturday....
- Confirmation via email, list dates not days, so missed that reservations had put Friday.
- Called Saturday 5pm to advise that still coming, but running late for checkin, no mention of error made by reservations
- Arrive 7:45pm to be told that were expected the night before & would have to pay for an additional night
- Manager was accommodating in discounting the night, but ultimately it was my issue for not checking the date from confirmation
- Had requested room with King Bed (only real requirement ) with possibility of Ocean view
- Room provided had 2x double beds overlooking the main street
- Terrible night's sleep due to our bed & paid over $500 for this experience
- What I remember from great hotels is being treated like a guest...shown to your room, bags taken by staff, expectations being exceeded.
None of these were met with Sheraton Mirage & left feeling, tired, worn out & a sizeable bill for this.
A poor experience.
April 28, 2013